Northern Valley Indian Health
Medical Receptionist
This job is now closed
Job Description
- Req#: 894274
- Works as a team with other staff to provide the best patient experience, including but not limited to cordial customer service, teamwork with other work units and collaboration within front and back office support team.
- Welcomes and greets patients/clients/visitors in a manner that is helpful and friendly; determines purpose of visit and directs the patient/client/visitor accordingly.
- Provides information to incoming callers according to established policies, protocols and guidelines; transfers calls as needed and ensures adequate phone coverage at all times.
- Schedules patient flow based on established protocol and guidelines which allow the clinic to serve an adequate number of patients,
- Carefully screens patient registration information and other informational documents to ensure all information is accurate or updated in the computer system(s) and method of payment is verified.
- Practices confidentiality and privacy protocols in accordance with NVIH policy and HIPAA/HITECH requirements.
- Exercises problem solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
- Maintains patient waiting areas, office files and desk areas in a manner that is organized and represents a professional atmosphere.
- Performs other duties as assigned.
ESSENTIAL JOB FUNCTIONS : The list that follows is not intended as a comprehensive list, but rather to provide a representative summary of the major duties and responsibilities. Incumbent(s) will be required to perform a variety of duties listed, including but not limited to:
Medical, Vision, Long Term Disability, Paid Time Off, paid holidays, 401K Plan, Student Loan Repayment Options, as well as other supplemental benefits.About the company
Healthcare clinics offering Medical, Dental, Behavioral Health, Community Health, Prenatal, and Outreach services in Northern California.
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