• Job Description

  Req#: M0038-24-0332?language=en&page=101&sort=publicationDateDesc

  Job summary

  Ambrose Avenue Group Practice is looking for an experienced and professional medical receptionist to join our growing team on a full time basis.

  You will excel in providing first-rate customer care, to help make a positive impact on our local community. You will be able to work flexibly in a team of receptionists on a rota basis, to cover our surgery opening hours.

  Main duties of the job

  • Answering the telephone
  • Dealing with all enquiries from patients attending the surgery
  • Booking and cancelling appointments
  • Booking in patients arriving for appointments
  • Dealing with non-clinical enquiries regarding prescriptions
  • Recording home visit requests
  • Tidying up waiting area and clinicians rooms
  • Filing of notes, correspondence, results etc.
  • Taking results via the telephone from hospitals
  • Telephoning patients with results/scans etc., at the doctors request
  • Telephoning patients when necessary
  • Attending staff meetings
  • Chaperoning for patients when necessary.

  Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues on an overtime basis.

  About us

  We are a friendly and welcoming GP Practice with 16,000 patients across two sites. We use SystmOne clinical system and we are committed to training and developing both clinical and non-clinical teams.

  For further information please contact Lorna Root at: lorna.root@nhs.net or call 01206 549444.

  Date posted

  10 April 2024

  Pay scheme

  Other

  Salary

  Depending on experience dependent on experience

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  7362

  Job locations

  76 Ambrose Avenue

  Colchester

  Essex

  CO3 4LN

  
  

  Job description

  Job responsibilities

  If you would like to find out more information about this role, please do not hesitate to get in contact with us.

  Job description

  Job responsibilities

  If you would like to find out more information about this role, please do not hesitate to get in contact with us.

  Person Specification

  Qualifications

  Essential

  • None

  Experience

  Essential

  • Strong interpersonal skills;
  • Ability to prioritise;
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confidence to work as part of a team and ability to "think on your feet";
  • Strong IT and administration skills.

  Desirable

  • Previous medical or healthcare receptionist experience is desirable.

  Person Specification

  Qualifications

  Essential

  • None

  Experience

  Essential

  • Strong interpersonal skills;
  • Ability to prioritise;
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confidence to work as part of a team and ability to "think on your feet";
  • Strong IT and administration skills.

  Desirable

  • Previous medical or healthcare receptionist experience is desirable.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Primary Care Careers

  Address

  76 Ambrose Avenue

  Colchester

  Essex

  CO3 4LN

  
  

  Employer's website

  https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Primary Care Careers

  Address

  76 Ambrose Avenue

  Colchester

  Essex

  CO3 4LN

  
  

  Employer's website

  https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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