• Job Description

  Req#: I9869-2608?language=en&page=324&sort=publicationDateDesc

  Job summary

  Queens Road Surgery

  Medical Receptionist

  REPORTS TO: Practice Manager / Reception Supervisor

  HOURS: Full or Part Time (5 mornings)

  PAY: 13.27 p/h

  Queens Road Surgery currently have a vacancy for a receptionist, both full and part time applicants will be considered. Are you an experienced medical receptionist looking for a change or a new challenge? or someone who would like the opportunity to train for this rewarding role? Are you a team player? We would love to hear from you.

  Main duties of the job

  Applicants must have a good educational background, be of smart appearance, have excellent customer care skills and a pleasant telephone manner. They should have excellent communication skills, IT skills (SystmOne an advantage but not essential) and be able to multitask in a busy but friendly environment, the ability to work under pressure is essential. They will be responsible for greeting patients and answering telephone queries, scanning documents via SystmOne workflow.

  In return you will - receive comprehensive training, become part of an efficient, but supportive and friendly reception team and a valued member of an inclusive wider practice team.

  About us

  Queens Road Surgery is a busy training practice with approx. 16,000 patients. We have 11 GPs, 3 trainee GPs, 2 Advanced Nurse practitioners, 2 Nurse practitioners, 1 Pharmacist, 4 Practice nurses, 1 Nurse associate, 3 Health care assistant. We also have various attached PCN staff such physios/pharmacists and social prescribers based at the practice. All these roles are supported by our clerical and reception team who play a vital part in the day to day running of the practice.

  Details

  Date posted

  03 June 2025

  Pay scheme

  Other

  Salary

  £13.27 an hour

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  I9869-2608

  Job locations

  Doctors Surgery

  83 Queens Road

  Consett

  County Durham

  DH8 0BW

  
  

  Job description

  Job responsibilities

  To ensure the clinicians are able to provide an effective, efficient and caring service to the Practice population. Dealing with patients through sensible use of initiative, flexible approach and working to consistent high standards. Through development of skills, you will be expected to prioritise tasks effectively and efficiently.

  The post requires:

  Respect of patients confidentiality at all times.

  Enquiries from patients to be efficiently and courteously handled.

  Surgery premises to be kept tidy.

  Patient documentation to be handled promptly.

  Please see the attached Job Description and Person Specification in Supporting Documents for more information.

  Job description

  Job responsibilities

  To ensure the clinicians are able to provide an effective, efficient and caring service to the Practice population. Dealing with patients through sensible use of initiative, flexible approach and working to consistent high standards. Through development of skills, you will be expected to prioritise tasks effectively and efficiently.

  The post requires:

  Respect of patients confidentiality at all times.

  Enquiries from patients to be efficiently and courteously handled.

  Surgery premises to be kept tidy.

  Patient documentation to be handled promptly.

  Please see the attached Job Description and Person Specification in Supporting Documents for more information.

  Person Specification

  Qualifications

  Essential

  • 4 GCSEs at Grade C or above (or equivalent) to include English and Maths.

  Experience

  Essential

  • Reception experience.
  • Telephone experience.
  • Customer Services.
  • Patient request and complaint resolution.
  • Dealing with the public.

  Desirable

  • Experience within General Practice.
  • Completion of administrative processes and procedures.

  Person Specification

  Qualifications

  Essential

  • 4 GCSEs at Grade C or above (or equivalent) to include English and Maths.

  Experience

  Essential

  • Reception experience.
  • Telephone experience.
  • Customer Services.
  • Patient request and complaint resolution.
  • Dealing with the public.

  Desirable

  • Experience within General Practice.
  • Completion of administrative processes and procedures.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  NHS North Of England Commissioning Support Unit

  Address

  Doctors Surgery

  83 Queens Road

  Consett

  County Durham

  DH8 0BW

  
  

  Employer's website

  https://www.necsu.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  NHS North Of England Commissioning Support Unit

  Address

  Doctors Surgery

  83 Queens Road

  Consett

  County Durham

  DH8 0BW

  
  

  Employer's website

  https://www.necsu.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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