• Job Description

  Req#: A4060-24-0003?language=en&page=53&sort=publicationDateDesc

  Job summary

  We are looking for a permanent full time Medical Receptionist/Deputy Team Leader to join our team based at The Robert Darbishire Practice, the largest and busiest of the three GP practices in the Better Health MCR Primary Care Network. The post is 37.5 hours per week, Monday Friday 10:00 18:30.

  The postholder will be required to work flexibly and to provide cover for absence and busy periods. As part of this, they may be required to work Saturdays. There may also be a requirement for the postholder to work at our other practices from time to time.

  Salary will be within the range £25,415 £28,406 depending on experience. We offer up to 6 weeks holiday plus bank holidays (pro rata) and optional membership of the NHS Pension Scheme.

  Main duties of the job

  The Medical Receptionist/Deputy Reception Team Leader will support the reception team in providing a service to patients. Our reception teams are the first point of contact for our patients and play an important role in understanding patients needs, resolving queries, dealing with prescription requests and either booking an appointment with the most appropriate clinician at the practice or signposting the patient to a service outside the practice. Like all GP practices though, the onset of COVID in 2020 has meant that we have had to make important changes to the way we provide our services. Most of our contacts with patients are now done remotely (either by telephone or online), so the number of patients actually coming into the practice is significantly reduced.

  The supervisory responsibilities of the Medical Receptionist/Deputy Reception Team Leader role will include monitoring patient demand and ensuring staff are correctly deployed, as well as arranging the staff rota and providing staff training. You will also carry out any duties delegated by the Team Leader and deputise in the absence of the Team Leader.

  About us

  Better Health MCR is a Primary Care Network of three GP practices The Robert Darbishire Practice based in Rusholme, New Bank Health Centre based in Longsight and The Whitswood Practice based in Alexandra Park.

  We provide services to approximately 36,000 patients and a diverse, multicultural population: 60% of our patients are from different minority ethnic groups. We are the first GP practices in the country to have achieved DAISY accreditation for showing dignity and care in the way we treat our patients and staff. We are an Equal Opportunities Employer and a Real Living Wage Employer.

  Date posted

  27 March 2024

  Pay scheme

  Other

  Salary

  £25,415 to £28,406 a year plus NHS Pension optional

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A4060-24-0003

  Job locations

  Rusholme Health Centre

  Walmer Street

  Manchester

  M14 5NP

  
  

  Job description

  Job responsibilities

  A brief outline of the role is above. For the full job description please see the supporting document on the right/below. The post is not subject to Agenda for Change terms and conditions.

  Recruitment process:

  Please apply using the NHS Jobs online system. Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and evidence how you meet the requirements of the person specification.

  The closing date for applications is 27 April 2024, the advert may be closed earlier if we receive suitable applications for the post.

  Short-listed candidates will be invited to take part in a telephone interview on 8 May 2024 or 9 May 2024. Candidates who are successful in the telephone interview will be invited for a second, more formal interview. Candidates will need to wear a face covering during this visit.

  Formal interviews will be held on 16 May 2024 or 17 May 2024.

  Better Health MCR Ltd. We are an equal opportunities employer and an accredited Real Living Wage employer.

  Job description

  Job responsibilities

  A brief outline of the role is above. For the full job description please see the supporting document on the right/below. The post is not subject to Agenda for Change terms and conditions.

  Recruitment process:

  Please apply using the NHS Jobs online system. Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and evidence how you meet the requirements of the person specification.

  The closing date for applications is 27 April 2024, the advert may be closed earlier if we receive suitable applications for the post.

  Short-listed candidates will be invited to take part in a telephone interview on 8 May 2024 or 9 May 2024. Candidates who are successful in the telephone interview will be invited for a second, more formal interview. Candidates will need to wear a face covering during this visit.

  Formal interviews will be held on 16 May 2024 or 17 May 2024.

  Better Health MCR Ltd. We are an equal opportunities employer and an accredited Real Living Wage employer.

  Person Specification

  Personal Skills and Abilities

  Essential

  • Excellent communication skills (both verbally and written).
  • Excellent IT Skills.
  • The ability to work calmly and effectively in a busy environment whilst dealing with multiple tasks prioritising them accordingly.
  • The ability to deal with sensitive personal information whilst respecting our patients rights to confidentiality.
  • Good people skills with both colleagues and patients are essential, being able to work as part of a busy team demonstrating understanding, compassion, and assertiveness when appropriate.
  • The ability to influence others positively, negotiate constructively and resolve conflict successfully.

  Qualifications

  Essential

  • General education to GCSE level or equivalent.

  Experience

  Essential

  • Experience working with the public, preferably in a Customer Services focused role.
  • Experience of completing a variety of Administrative and Clerical tasks.
  • Experience using computers and a variety of different software packages.
  • Experience of dealing with challenging behaviours and emotional situations.
  • Experience of Team Leadership responsibilities.
  • Experience in training staff and giving feedback to help improve performance.

  Covid-19 Vaccinations

  Desirable

  • Covid-19 is a dangerous disease and we need to protect our vulnerable patients and colleagues as much as possible. Vaccination against Covid-19 is strongly recommended for all NHS staff. Please state either (1) the dates of your Covid-19 vaccinations, (2) that you have an official NHS medical exemption letter, (3) the date of your upcoming vaccination appointment, or (4) that you are unvaccinated.

  Other

  Essential

  • A commitment to our organisational values to provide the best possible service to a diverse inner-city population.
  • An excellent attendance record in previous roles.

  Person Specification

  Personal Skills and Abilities

  Essential

  • Excellent communication skills (both verbally and written).
  • Excellent IT Skills.
  • The ability to work calmly and effectively in a busy environment whilst dealing with multiple tasks prioritising them accordingly.
  • The ability to deal with sensitive personal information whilst respecting our patients rights to confidentiality.
  • Good people skills with both colleagues and patients are essential, being able to work as part of a busy team demonstrating understanding, compassion, and assertiveness when appropriate.
  • The ability to influence others positively, negotiate constructively and resolve conflict successfully.

  Qualifications

  Essential

  • General education to GCSE level or equivalent.

  Experience

  Essential

  • Experience working with the public, preferably in a Customer Services focused role.
  • Experience of completing a variety of Administrative and Clerical tasks.
  • Experience using computers and a variety of different software packages.
  • Experience of dealing with challenging behaviours and emotional situations.
  • Experience of Team Leadership responsibilities.
  • Experience in training staff and giving feedback to help improve performance.

  Covid-19 Vaccinations

  Desirable

  • Covid-19 is a dangerous disease and we need to protect our vulnerable patients and colleagues as much as possible. Vaccination against Covid-19 is strongly recommended for all NHS staff. Please state either (1) the dates of your Covid-19 vaccinations, (2) that you have an official NHS medical exemption letter, (3) the date of your upcoming vaccination appointment, or (4) that you are unvaccinated.

  Other

  Essential

  • A commitment to our organisational values to provide the best possible service to a diverse inner-city population.
  • An excellent attendance record in previous roles.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Better Health MCR

  Address

  Rusholme Health Centre

  Walmer Street

  Manchester

  M14 5NP

  
  

  Employer's website

  https://www.betterhealthmcr.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Better Health MCR

  Address

  Rusholme Health Centre

  Walmer Street

  Manchester

  M14 5NP

  
  

  Employer's website

  https://www.betterhealthmcr.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice