• Job Description

  Req#: A4862-25-0002?language=en&page=522&sort=publicationDateDesc

  Job summary

  We are looking for someone to work 3 full days with a friendly personality, a good communicator who has an innovative and enthusiastic approach to work. To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.

  Main duties of the job

  Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

  To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

  About us

  We are a friendly and welcoming practice currently consisting of 4 partners, 4 salaried GP, 1 nurse practitioner, nursing team of 6 and ancillary staff of 20 (mixture of full and part time staff).

  Details

  Date posted

  14 August 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A4862-25-0002

  Job locations

  2 Longrigg

  Leam Lane Estate

  Gateshead

  Tyne and Wear

  NE10 8PH

  
  

  Job description

  Job responsibilities

  The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

  a. Maintain and monitor the practice appointment system

  b. Process personal, telephone and e-requests for appointments

  c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

  d. Signpost patients to the correct service

  e. Initiating contact with and responding to, requests from patients, team members and external agencies

  f. Clinically code data on EMIS Web.

  g. Photocopy documentation as required

  h. Data entry of new and temporary registrations and relevant patient information as required

  i. Input data into patients healthcare records as necessary

  j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

  k. Manage all queries as necessary in an efficient manner

  l. Carry out system searches as requested

  m. Maintain a clean, tidy, effective working area at all times

  n. Monitor and maintain the reception area and notice boards

  o. Support all clinical staff with general tasks as requested

  Job description

  Job responsibilities

  The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

  a. Maintain and monitor the practice appointment system

  b. Process personal, telephone and e-requests for appointments

  c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

  d. Signpost patients to the correct service

  e. Initiating contact with and responding to, requests from patients, team members and external agencies

  f. Clinically code data on EMIS Web.

  g. Photocopy documentation as required

  h. Data entry of new and temporary registrations and relevant patient information as required

  i. Input data into patients healthcare records as necessary

  j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

  k. Manage all queries as necessary in an efficient manner

  l. Carry out system searches as requested

  m. Maintain a clean, tidy, effective working area at all times

  n. Monitor and maintain the reception area and notice boards

  o. Support all clinical staff with general tasks as requested

  Person Specification

  Experience

  Essential

  • Experience of working with the general public
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedurePolite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

  Desirable

  • Experience of administrative duties
  • Experience of working in a healthcare setting
  • EMIS Web skills

  Qualifications

  Essential

  • Educated to GCSE level or equivalent

  Desirable

  • GCSE Mathematics and English (C or above)
  • AMSPAR Receptionist Qualification
  • NVQ Level 2 in Health and Social Care

  Person Specification

  Experience

  Essential

  • Experience of working with the general public
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedurePolite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

  Desirable

  • Experience of administrative duties
  • Experience of working in a healthcare setting
  • EMIS Web skills

  Qualifications

  Essential

  • Educated to GCSE level or equivalent

  Desirable

  • GCSE Mathematics and English (C or above)
  • AMSPAR Receptionist Qualification
  • NVQ Level 2 in Health and Social Care

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Longrigg Medical Centre

  Address

  2 Longrigg

  Leam Lane Estate

  Gateshead

  Tyne and Wear

  NE10 8PH

  
  

  Employer's website

  https://www.longriggmedicalcentre.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Longrigg Medical Centre

  Address

  2 Longrigg

  Leam Lane Estate

  Gateshead

  Tyne and Wear

  NE10 8PH

  
  

  Employer's website

  https://www.longriggmedicalcentre.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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