• Job Description

  Req#: A1825-25-0002?language=en&page=171&sort=publicationDateDesc

  Job summary

  St John's Medical Centre have an exciting vacancy for a Medical Receptionist to join our friendly and welcoming Practice Team.

  Our Medical Receptionists are often the first point of contact for our patients, therefore candidates must be able to demonstrate experience of delivering exceptional customer service, have excellent communication skills and thrive in a fast paced environment.

  It would be advantageous for candidates to have worked in General Practice/NHS roles, and understand the current pressures and demands faced by the NHS, however this is not essential. Ultimately, we are looking for the right candidate to join our established Reception Team.

  This is a full time position working 37.5 hours per week. The Practice is open between 08:00am-18:30pm, Monday- Friday. Hours are fixed and will be discussed during the interview.

  Please note that flexibility is required for the role, and you may be asked to work additional hours to suit the needs of the Practice- this may include occasional Saturdays.

  Main duties of the job

  The role of Medical Receptionist at St John's Medical Centre is to provide a high quality, professional reception and administrative service to our patients, doctors, health service professionals and colleagues.

  You will in most cases be the first point of contact for our patients communicating with them both face to face and over the telephone. Providing exceptional patient care is always at the forefront of our Practice Team.

  Enquires from patients/ health care professionals should be actioned efficiently and courteously.

  About us

  St John's Medical Centre is a large, well established Practice with circa 13,000 patients registered. We are a Training Practice and regularly welcome GP Registrars, Nursing Placements and Work experience from Colleges/ Schools in the local area. In our last CQC Inspection we retained our 'Good' rating.

  In working for the Practice, you can benefit from the following:

  • Free Staff Parking
  • Generous Annual Leave Entitlement
  • NHS Pension Scheme
  • NHS Discounts at Retailers/ Restaurants
  • Full training & support

  We reserve the right to close the advert early if we receive a high number of applications.

  Details

  Date posted

  17 July 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A1825-25-0002

  Job locations

  62 London Road

  Grantham

  Lincolnshire

  NG31 6HR

  
  

  Job description

  Job responsibilities

  The following are the core responsibilities of the role of Medical Receptionist.There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

  • Maintaining and monitoring the Practice appointment system
  • Process face to face, telephone and e-requests for appointments using SystmOne and AskmyGP.
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
  • Signpost patients to both internal and external services
  • Initiating contact and responding to requests from patients, team members and external agencies
  • Input and code data into SystmOne and patient records accordingly
  • Photocopy documentation as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Direct requests for information i.e. SAR, insurance /solicitors letters/ DVLA forms and childhood immunisations to the administrative team
  • Manage all queries as necessary in an efficient manner
  • Carry out system searches as requested
  • Maintain a clean, tidy, effective working area at all times
  • Monitor and maintain the reception area and notice boards
  • Support all staff with general tasks as requested
  • Opening and locking up of the Practice on a daily basis
  • As required, processing of prescriptions requests, ensuring they are processed accurately and efficiently
  • Management and security of blank prescriptions, ensuring register is up to date and ensuring prescriptions are kept safe at all times.
  • Management and security of blood pressure monitors, ensuring blood pressure monitor register is kept up to date.
  • Dealing with patient complaints both face to face and over the telephone. If unable to resolve the complaint, follow the practice complaint procedure and direct to the relevant complaints manager
  • To act as a chaperone during situations as requested by either clinical or management staff
  • Ensure when significant events are identified, they are recorded appropriately on Team Net

  Job description

  Job responsibilities

  The following are the core responsibilities of the role of Medical Receptionist.There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

  • Maintaining and monitoring the Practice appointment system
  • Process face to face, telephone and e-requests for appointments using SystmOne and AskmyGP.
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
  • Signpost patients to both internal and external services
  • Initiating contact and responding to requests from patients, team members and external agencies
  • Input and code data into SystmOne and patient records accordingly
  • Photocopy documentation as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Direct requests for information i.e. SAR, insurance /solicitors letters/ DVLA forms and childhood immunisations to the administrative team
  • Manage all queries as necessary in an efficient manner
  • Carry out system searches as requested
  • Maintain a clean, tidy, effective working area at all times
  • Monitor and maintain the reception area and notice boards
  • Support all staff with general tasks as requested
  • Opening and locking up of the Practice on a daily basis
  • As required, processing of prescriptions requests, ensuring they are processed accurately and efficiently
  • Management and security of blank prescriptions, ensuring register is up to date and ensuring prescriptions are kept safe at all times.
  • Management and security of blood pressure monitors, ensuring blood pressure monitor register is kept up to date.
  • Dealing with patient complaints both face to face and over the telephone. If unable to resolve the complaint, follow the practice complaint procedure and direct to the relevant complaints manager
  • To act as a chaperone during situations as requested by either clinical or management staff
  • Ensure when significant events are identified, they are recorded appropriately on Team Net

  Person Specification

  Experience

  Essential

  • Experience of working with the general public
  • Experience of administrative duties
  • Competent in the use of Microsoft Office including Word and Excel

  Desirable

  • Experience of working in General Practice
  • Experience of using clinical software including SystmOne and AskmyGP

  Qualifications

  Essential

  • Educated to GCSE level or equivalent

  Desirable

  • GCSE Mathematics and English (C or above)

  Person Specification

  Experience

  Essential

  • Experience of working with the general public
  • Experience of administrative duties
  • Competent in the use of Microsoft Office including Word and Excel

  Desirable

  • Experience of working in General Practice
  • Experience of using clinical software including SystmOne and AskmyGP

  Qualifications

  Essential

  • Educated to GCSE level or equivalent

  Desirable

  • GCSE Mathematics and English (C or above)

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  St Johns Medical Centre

  Address

  62 London Road

  Grantham

  Lincolnshire

  NG31 6HR

  
  

  Employer's website

  https://www.stjohnsmedical.co.uk (Opens in a new tab)

  Employer details

  Employer name

  St Johns Medical Centre

  Address

  62 London Road

  Grantham

  Lincolnshire

  NG31 6HR

  
  

  Employer's website

  https://www.stjohnsmedical.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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