Job summary

To ensure that the reception area of the practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the practice team including Doctors and Nurses.

Suitable candidates will be flexible, willing to cover leave and have the ability to work as part of a team in a busy and dynamic environment. Discretion and experience of working with the public are essential.

Main duties of the job

Making appointments, Giving out results, Handling incoming mail, Greeting and directing patients. Responding to the needs of both Doctors and Nurses during surgery. Health & Safety awareness (including handling samples),Inputting and extracting information from the practice computer system. General housekeeping e.g. keeping the waiting areas and reception tidy. Preparing the consulting rooms prior to surgery. Scanning letters in patients records on a daily basis and adding the appropriate read codes. Completing and sending referral letters and proformas. Actioning SystmOne tasks on a daily basis. Preferably SystmOne trained. Friendly and approachable.Computer skills. Good face to face and telephone communication skills, Ability to work under pressure and prioritise workload. A friendly team player.

About us

Dr R. K. Mathews practice is a forward-thinking and innovative provider of primary care services.

The practice's mission is to provide a first class primary care service to the people of Grimsby and the surrounding area. It will seek to innovate in its use of resources, both human and technical, in order to maintain its delivery of a high quality service during a period of rising patient demand and changing financial circumstances.