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Job Description
- Req#: A3447-25-0003?language=en&page=454&sort=publicationDateDesc
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Reliable, good time keeper
- Sensitive and empathetic in distressing situations
- Confident, organised and able to make decisions quickly
- Ability to be flexible, use your own initiative and manage your own time effectively to ensure that all tasks are completed within the required timescales
- Adaptable to change
- Used to working under pressure and to tight deadlines
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- The ability to listen and follow instruction
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- EMIS
- Experience of working with the general public
- Experience of administrative duties
- Experience of supporting and training colleagues
- Experience of working in a health care setting
- Experience of IT within a medical environment
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Reliable, good time keeper
- Sensitive and empathetic in distressing situations
- Confident, organised and able to make decisions quickly
- Ability to be flexible, use your own initiative and manage your own time effectively to ensure that all tasks are completed within the required timescales
- Adaptable to change
- Used to working under pressure and to tight deadlines
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- The ability to listen and follow instruction
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- EMIS
- Experience of working with the general public
- Experience of administrative duties
- Experience of supporting and training colleagues
- Experience of working in a health care setting
- Experience of IT within a medical environment
Job summary
We have an opportunity to join our reception team at the Homewell Practice.
Our practice and the demand for GP services has grown over the last 2 years, and this means we are substantially growing our team.
We are looking for two part-time people (working 16-20 hours per week each) to join our reception family.
We are looking for a flexible, reliable and loyal person who is adaptable and will think of this opportunity as a career. Someone who loves to learn and loves to work in a busy environment would suit this role.
Working as a Medical Receptionist can be a challenging role so experience of working in a busy customer service role is essential and experience of working in a healthcare setting is desirable.
This is an extremely varied role, and no day will ever be the same. This is a role that will not be learnt in a day, and we are looking for someone who will see this as a challenge that they can conquer. Full training will be given.
Main duties of the job
The post holder will undertake a variety of reception and administrative duties to assist in the smooth running of the practice. You will have a positive and friendly image towards patients and other visitors, either in person or via the telephone. The post holder will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. You will facilitate communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Duties include, but are not limited to
Answering calls from patients and healthcare agencies
Patient administration including, registrations, deductions, change of address
Processing of patient information from secondary care and other healthcare agencies
Completion of various administrative tasks as directed by clinicians and leadership team
Arriving patients and visitors into the building in a safe and polite way
About us
The whole Practice team is committed to providing quality patient care and received a GOOD rating from the CQC Inspection in 2022.
Working within a friendly GP Practice.
NHS Pension and good transport links.
Details
Date posted
03 June 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A3447-25-0003
Job locations
Havant Health Centre
Havant Health Centre
Civic Centre Road
Havant
Hampshire
PO9 2AQ
Job descriptionJob description
Job responsibilities
Brief Job Description
The post holder will undertake a variety of reception and administrative duties to assist in the smooth running of the practice. You will have a positive and friendly image towards patients and other visitors, either in person or via the telephone. The post holder will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. You will facilitate communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Duties include, but are not limited to
Answering calls from patients and healthcare agencies
Patient administration including, registrations, deductions, change of address
Processing of patient information from secondary care and other healthcare agencies
Completion of various administrative tasks as directed by clinicians and leadership team
Arriving patients and visitors into the building in a safe and polite way
Experience
Experience of customer service in a healthcare setting or other busy customer service roles
Good experience of working in a team
Solid previous office experience and administration experience
Excellent IT skills
Experience of IT within a medical environment
Experience of General Practice
Skills
Good communication skills (both written and oral)
Good telephone manner and keyboard skills
The ability to listen and follow instruction
Problem solving
Medical terminology (desirable)
Interpersonal skills
Ability to lead and engage with others
Ability to be flexible, use your own initiative and manage your own time effectively to ensure that all tasks are completed within the required timescales
Used to working under pressure and to tight deadlines
Adaptable to quick changes
Confident, organised and able to make decisions quickly
Job responsibilities
Brief Job Description
The post holder will undertake a variety of reception and administrative duties to assist in the smooth running of the practice. You will have a positive and friendly image towards patients and other visitors, either in person or via the telephone. The post holder will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. You will facilitate communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Duties include, but are not limited to
Answering calls from patients and healthcare agencies
Patient administration including, registrations, deductions, change of address
Processing of patient information from secondary care and other healthcare agencies
Completion of various administrative tasks as directed by clinicians and leadership team
Arriving patients and visitors into the building in a safe and polite way
Experience
Experience of customer service in a healthcare setting or other busy customer service roles
Good experience of working in a team
Solid previous office experience and administration experience
Excellent IT skills
Experience of IT within a medical environment
Experience of General Practice
Skills
Good communication skills (both written and oral)
Good telephone manner and keyboard skills
The ability to listen and follow instruction
Problem solving
Medical terminology (desirable)
Interpersonal skills
Ability to lead and engage with others
Ability to be flexible, use your own initiative and manage your own time effectively to ensure that all tasks are completed within the required timescales
Used to working under pressure and to tight deadlines
Adaptable to quick changes
Confident, organised and able to make decisions quickly
Person SpecificationPerson Specification
Personal Qualities/Attributes
Essential
Skills
Essential
Desirable
Experience
Essential
Desirable
Personal Qualities/Attributes
Essential
Skills
Essential
Desirable
Experience
Essential
Desirable
Employer details
Employer name
Homewell Practice
Address
Havant Health Centre
Havant Health Centre
Civic Centre Road
Havant
Hampshire
PO9 2AQ
Employer's website
Employer details
Employer name
Homewell Practice
Address
Havant Health Centre
Havant Health Centre
Civic Centre Road
Havant
Hampshire
PO9 2AQ
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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