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Job Description
- Req#: A2086-25-0000?language=en&page=978&sort=publicationDateDesc
- Receive, assist, and direct patients in a welcoming manner in accessing the appropriate service or healthcare professional within a supervised environment of the practice.
- GCSE grade A to C in English and Maths
- Qualified to NVQ level 2 Health and Social Care
- Experience of administrative duties Experience of working with the general public Experience of working in a healthcare setting Excellent communication skills (written and oral) Effective time management (planning and organising) Strong IT skills Ability to work as a team member and autonomously Good interpersonal skills Ability to follow policies and procedures Ability to work under pressure
- The post-holder will be expected to undertake training, which is appropriate and relevant, to enhance and progress their role within the Practice.
- GCSE grade A to C in English and Maths
- Qualified to NVQ level 2 Health and Social Care
- Experience of administrative duties Experience of working with the general public Experience of working in a healthcare setting Excellent communication skills (written and oral) Effective time management (planning and organising) Strong IT skills Ability to work as a team member and autonomously Good interpersonal skills Ability to follow policies and procedures Ability to work under pressure
- The post-holder will be expected to undertake training, which is appropriate and relevant, to enhance and progress their role within the Practice.
Job summary
Undertake a variety of administrative, reception and clerical duties within the practice, ensuring all delegated duties are carried out within the practices guidelines and policies.
You will also provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via telephone.
The post-holder will be expected to undertake training, which is appropriate and relevant, to enhance and progress their role within the Practice.
Main duties of the job
The duties and responsibilities undertaken by the practice reception team will be varied dependent on current and evolving practice workload and staffing levels.
To book patient appointment requests by telephone and in person following practice procedures.
To book patient appointments into the Huddersfield Extended Access Service Hub.
To ensure all messages are dealt with efficiently and appropriately and cascaded to the relevant person.
To take requests from members of the public wishing to become patients issuing the appropriate information and application forms and advising them of the new patient application process.
To be confident in arranging an ambulance in an emergency after taking details of the request and relaying accurate information to the emergency services over the telephone.
To be able to process repeat prescription requests accurately in accordance with practice guidelines.
To process electronic referrals via the Locala website to the District Nursing Team.
Provide refreshments for staff and visitors as required, loading and emptying the dishwasher and keeping kitchen areas clean and tidy.
As practice processes change under the direction of NHS England etc. duties and responsibilities will evolve, and it is expected that the post-holder will undertake training in order to participate and be competent in a wide range of activities.
About us
We are a friendly, approachable, forward-thinking practice commited to providing a high quality medical service.
We have an excellent team of doctors, advanced clinical practioners, nurses and administrative staff working to give the best service to patients.
We also work closely with the district nursing and health visitor teams which allows us to provide high quality care.
Date posted
05 March 2025
Pay scheme
Other
Salary
£11.44 an hour National minimum wage subject to change April 2025
Contract
Permanent
Working pattern
Part-time
Reference number
A2086-25-0000
Job locations
Marsh Gardens
Honley
Holmfirth
HD9 6AG
Job descriptionJob description
Job responsibilities
The duties and responsibilities undertaken by the practice reception team will be varied dependent on current and evolving practice workload and staffing levels.
To book patient appointment requests by telephone and in person following practice procedures.
To book patient appointments into the Huddersfield Extended Access Service Hub.
To ensure all messages are dealt with efficiently and appropriately and cascaded to the relevant person.
To take requests from members of the public wishing to become patients issuing the appropriate information and application forms and advising them of the new patient application process.
To be confident in arranging an ambulance in an emergency after taking details of the request and relaying accurate information to the emergency services over the telephone.
To be able to process repeat prescription requests accurately in accordance with practice guidelines.
To scan and attach documents onto the patients electronic medical record accurately in accordance with practice procedures.
To process electronic referrals via the Locala website to the District Nursing Team.
To process data entry onto patient medical records, always ensuring accuracy and security of data.
Provide refreshments for staff and visitors as required, loading and emptying the dishwasher and keeping kitchen areas clean and tidy.
As practice processes change under the direction of NHS England etc. duties and responsibilities will evolve, and it is expected that the post-holder will undertake training in order to participate and be competent in a wide range of activities.
Job responsibilities
The duties and responsibilities undertaken by the practice reception team will be varied dependent on current and evolving practice workload and staffing levels.
To book patient appointment requests by telephone and in person following practice procedures.
To book patient appointments into the Huddersfield Extended Access Service Hub.
To ensure all messages are dealt with efficiently and appropriately and cascaded to the relevant person.
To take requests from members of the public wishing to become patients issuing the appropriate information and application forms and advising them of the new patient application process.
To be confident in arranging an ambulance in an emergency after taking details of the request and relaying accurate information to the emergency services over the telephone.
To be able to process repeat prescription requests accurately in accordance with practice guidelines.
To scan and attach documents onto the patients electronic medical record accurately in accordance with practice procedures.
To process electronic referrals via the Locala website to the District Nursing Team.
To process data entry onto patient medical records, always ensuring accuracy and security of data.
Provide refreshments for staff and visitors as required, loading and emptying the dishwasher and keeping kitchen areas clean and tidy.
As practice processes change under the direction of NHS England etc. duties and responsibilities will evolve, and it is expected that the post-holder will undertake training in order to participate and be competent in a wide range of activities.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Qualifications
Essential
Experience
Essential
Employer details
Employer name
Honley Surgery
Address
Marsh Gardens
Honley
Holmfirth
HD9 6AG
Employer's website
Employer details
Employer name
Honley Surgery
Address
Marsh Gardens
Honley
Holmfirth
HD9 6AG
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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