• Job Description

  Req#: A1419-25-0002?language=en&page=506&sort=publicationDateDesc

  Job summary

  A Medical Receptionist is the first point of contact for our patients. This role involves greeting patients, answering phone calls, scheduling appointments, and handling patient enquiries with professionalism and empathy. The Medical Receptionist is also responsible for verifying patient information, processing insurance documentation, managing patient records, and assisting with billing tasks. Strong communication skills, attention to detail, the ability to multitask, and most importantly flexibility in a fast-paced environment are essential for this position. In return they are rewarded with the benefits from working within a great team who support each other and have support from our Reception Manager for those more challenging enquiries.

  Main duties of the job

  Key Responsibilities:

  • Greet patients and visitors, ensuring a welcoming environment
  • Answer and re-direct phone calls, manage patient enquiries
  • Verify and update patient information, process insurance forms
  • Handle patient billing and payment processing
  • Maintain patient confidentiality at all times
  • Support medical staff with administrative tasks as needed

  Skills Required:

  • Excellent verbal and written communication
  • Proficiency in medical office software and systems
  • Strong organisational skills and attention to detail
  • Ability to handle sensitive information discreetly
  • Familiarity with medical terminology and insurance processes

  This role plays a critical part in ensuring smooth operations and enhancing patient experience within the healthcare facility. In addition they process lots of other enquiries and at times work on using their own initiative when this is not a medical enquiry.

  At times staff do face challenges and will need to be assertive, empathetic and understanding and consistent with the information they are giving to patients. This role is a shift based rotational role. To discuss this and for further details please contact James Lennie on the email supplied.

  About us

  Our Patient list size is circa 8,100 with Three GP Partners, Two salaried GP's, and One Pharmacist who are strongly supported by our nursing team, admin team and management team and our reception staff who are managed by the Reception Manager.

  We aim to offer a first-class patient service which involves going beyond basic expectations and focusing on making every patient feel cared for, respected, and informed at each stage of their visit.

  Details

  Date posted

  11 July 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A1419-25-0002

  Job locations

  Clarendon Street

  Hyde

  Cheshire

  SK14 2AH

  
  

  Job description

  Job responsibilities

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  Limits Of Authority

  • Personnel, does not have the authority over other members of staff.
  • Financial, does not have any authority to commit the practice to spend, without the permission of a manager or a partner.
  • Security has the authority to ascertain the reason for the presence of any unauthorized persons in areas where the practice assets may be at risk.

  Job Responsibilities:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments.
  • Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
  • Receive repeat prescription requests and ensure that they are passed to the prescription clerk in order to be ready for collection by the patient within 48 hours.
  • Handing completed repeat prescriptions to patients ensuring that their name, address and a signature is collected.
  • Clear rooms after surgeries
  • In the event of an IT system failure, prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
  • Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
  • Enter patient information on to the computer as required.
  • Patient notes and correspondence:

  Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to

  • Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.
  • Premises:

  Switch on all reception computers at the start of the day when first to arrive and make all necessary preparations to receive patients.

  When last to leave at the end of the day, ensure that the reception area is tidy and ready for the next day

  Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Reception Manager.

  General Responsibilities:

  • Promote a good image of the practice at all times.
  • Read practice procedures and protocols issued and displayed in the staff handbook.
  • To ensure that the practice uniform is worn at all times, when on duty.

  Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

  Health & Safety:

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified.

  Equality and Diversity:

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional Development:

  The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

  Quality:

  The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources.

  Communication:

  The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly.

  Contribution to the Implementation of Services:

  The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate.

  Job description

  Job responsibilities

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  Limits Of Authority

  • Personnel, does not have the authority over other members of staff.
  • Financial, does not have any authority to commit the practice to spend, without the permission of a manager or a partner.
  • Security has the authority to ascertain the reason for the presence of any unauthorized persons in areas where the practice assets may be at risk.

  Job Responsibilities:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments.
  • Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
  • Receive repeat prescription requests and ensure that they are passed to the prescription clerk in order to be ready for collection by the patient within 48 hours.
  • Handing completed repeat prescriptions to patients ensuring that their name, address and a signature is collected.
  • Clear rooms after surgeries
  • In the event of an IT system failure, prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
  • Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
  • Enter patient information on to the computer as required.
  • Patient notes and correspondence:

  Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to

  • Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.
  • Premises:

  Switch on all reception computers at the start of the day when first to arrive and make all necessary preparations to receive patients.

  When last to leave at the end of the day, ensure that the reception area is tidy and ready for the next day

  Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Reception Manager.

  General Responsibilities:

  • Promote a good image of the practice at all times.
  • Read practice procedures and protocols issued and displayed in the staff handbook.
  • To ensure that the practice uniform is worn at all times, when on duty.

  Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

  Health & Safety:

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified.

  Equality and Diversity:

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional Development:

  The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

  Quality:

  The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources.

  Communication:

  The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly.

  Contribution to the Implementation of Services:

  The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate.

  Person Specification

  Qualifications

  Essential

  • GCSE A to C in Maths and English
  • Customer Service experience

  Desirable

  • Experience of working in a GP Practice EMIS User Skills Snomed/read coding Microsoft Office

  Person Specification

  Qualifications

  Essential

  • GCSE A to C in Maths and English
  • Customer Service experience

  Desirable

  • Experience of working in a GP Practice EMIS User Skills Snomed/read coding Microsoft Office

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Donneybrook Medical Centre

  Address

  Clarendon Street

  Hyde

  Cheshire

  SK14 2AH

  
  

  Employer's website

  https://www.donneybrookmedicalcentre.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Donneybrook Medical Centre

  Address

  Clarendon Street

  Hyde

  Cheshire

  SK14 2AH

  
  

  Employer's website

  https://www.donneybrookmedicalcentre.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice