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Job Description
- Req#: A4087-24-0000?language=en&page=1505&sort=publicationDateDesc
- Processing and distributing incoming (and outgoing) mail
- Dealing with Telephone calls
- Deal with patients and visitors enquiries
- Filing and retrieving paperwork
- New registrations
- Patient on-line access
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting/General Practice
- Experience of using System One
- Educated to GCSE level or equivalent
- GCSE Mathematics and English C or above
- Customer service qualification
- Good interpersonal and communication skills, face to face & telephone
- Ability to provide quality care
- Competent in Microsoft Office Suite
- Clear, polite telephone manner
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting/General Practice
- Experience of using System One
- Educated to GCSE level or equivalent
- GCSE Mathematics and English C or above
- Customer service qualification
- Good interpersonal and communication skills, face to face & telephone
- Ability to provide quality care
- Competent in Microsoft Office Suite
- Clear, polite telephone manner
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Job summary
Are you wanting a rewarding patient focussed role?
Due to one of our long standing team relocating, Addingham Surgery are looking for a Medical Receptionist to join our small friendly team.
Ideally you will have current experience of working in a medical practice but this isn't essential as full training will be given. The successful candidate will be joining a patient centred training practice in a village setting and work as part of a team of seven experienced committed receptionists/administrators and our reception supervisor.
A minimum of 25.5 hours is needed worked over 4 days, Monday to Friday. Addingham Surgery is a modern purpose built premises with plenty of free car parking. The practice has 3,400 patients with a growing list. We have 2 GP's, an ACP, 2 practice nurses and a health care assistant and a number of attached staff to the practice such as pharmacists and physiotherapists. You will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.
Duties can include, not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
Act as chaperone for doctors as and when required
Main duties of the job
The following are the core responsibilities of the receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels
Maintain and monitor the practice appointment system.Process personal, telephone and e-requests for appointments.Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Clinically code data on system one
Photocopy documentation as required
Process tasks and notifications within the clinical system
Data entry of new and temporary registrations and relevant patient information as required
Input data into patients healthcare records as necessary
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms and support with private report requests
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Ensure all pathology specimens are ready and collected by the courier
Maintain a clean, tidy, effective working area at all times
Advise patients of private fee charges, accept payment and issue receipts
Process prescription requests, hard copy and electronically
Maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
About us
Addingham Surgery is a small friendly teaching practice with patient care at the heart of everything that we do. We have a team of clinicians comprising of 2 General Practitioner's, 1 Allied Clinical Practitioner, 2 nurses and a Health Care Assistant. We also work with a wider team of clinicians, such as physiotherapists, pharmacists and social prescribers. We have a very experienced team of receptionist, administrators and the practice is managed by the practice manager, assisted by a reception supervisor.
The work ethic is relaxed and focused and we are a high achiever on QOF. We always score very high on patient satisfaction and have an active and strong patient group. We gained a CQC rating of 'good' in July 2023.
We offer inclusion in the NHS Pension scheme, membership of Sovereign Healthcare and Employee Assistance and five weeks annual leave plus bank holidays, as well as accessible free car parking.
Addingham Surgery moved in 2009 to a modern purpose built building in the heart of Addingham Village. There is ample free car parking and access to local amenities.
Please check out our website for more information. addinghamsurgery.nhs.uk
Date posted
09 February 2024
Pay scheme
Other
Salary
Depending on experience Dependant on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A4087-24-0000
Job locations
151a Main Street
Addingham
Ilkley
West Yorkshire
LS29 0LZ
Job descriptionJob description
Job responsibilities
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
Maintain and monitor the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Clinically code data on system one
Photocopy documentation as required
Process tasks and notifications within the clinical system
Data entry of new and temporary registrations and relevant patient information as required
Input data into patients healthcare records as necessary
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms and support with private report requests
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Ensure all pathology specimens are ready and collected by the courier
Maintain a clean, tidy, effective working area at all times
Advise patients of private fee charges, accept payment and issue receipts
Process prescription requests, hard copy and electronically
Monitor and maintain the reception area and notice boards
Maintain adequate stock levels in all clinical rooms
Support all clinical staff with general tasks as requested
Please see attached job description
Job responsibilities
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
Maintain and monitor the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Clinically code data on system one
Photocopy documentation as required
Process tasks and notifications within the clinical system
Data entry of new and temporary registrations and relevant patient information as required
Input data into patients healthcare records as necessary
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms and support with private report requests
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Ensure all pathology specimens are ready and collected by the courier
Maintain a clean, tidy, effective working area at all times
Advise patients of private fee charges, accept payment and issue receipts
Process prescription requests, hard copy and electronically
Monitor and maintain the reception area and notice boards
Maintain adequate stock levels in all clinical rooms
Support all clinical staff with general tasks as requested
Please see attached job description
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Skills, Knowledge & Qualities
Essential
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Skills, Knowledge & Qualities
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Addingham Surgery
Address
151a Main Street
Addingham
Ilkley
West Yorkshire
LS29 0LZ
Employer's website
Employer details
Employer name
Addingham Surgery
Address
151a Main Street
Addingham
Ilkley
West Yorkshire
LS29 0LZ
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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