• Job Description

  Req#: A0473-25-0000?language=en&page=399&sort=publicationDateDesc

  Job summary

  We are recruiting a part-time Medical Receptionist to join our busy reception team to provide a friendly, efficient and helpful service to the practice population.

  Are you an experienced Medical Receptionist looking for a new challenge?

  Have you previously worked for an NHS organisation?

  Are you completely new to General Practice but have transferable skills and would like the chance to train in this very hectic but rewarding role?

  Yes? we would love to hear from you.

  Main duties of the job

  See Job Description attached for full role description.

  The Medical Receptionist plays a key role as a member of team in providing efficient, helpful and sympathetic care to the practice patients and developing skills in equating practice protocol with patient demands. Through sensible use of initiative, flexible approach and working to consistent high standards of accuracy, he/she will provide valuable help and support to the partners and all colleagues in the team. You will be expected to manage, plan and prioritise tasks efficiently and effectively to achieve and maintain a high standard of patient care.

  About us

  The GP Suite is a small GP Practice based in Jarrow with a patient population of approximately 4550 patients. Our team consists of three GP Partners, two Advanced Clinical Practitioners, three Practice Nurses and one nurse associate. Our clinicians are closely supported by an excellent Administration/Reception and management team. We strive to deliver the highest standard of patient care and maintain good working relationships with external services.

  Details

  Date posted

  20 May 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A0473-25-0000

  Job locations

  Wear Street

  Jarrow

  Tyne And Wear

  NE32 3UX

  
  

  Job description

  Job responsibilities

  Appointment Scheduling- manage and coordinate patient appointments using the practice's clinical system; EMIS Web

  Phone Management- handing incoming calls, addressing patient queries, providing information and directing call appropriately

  Administrative Duties- perform various administrative tasks, including updating patient records, processing paperwork and prescription requests

  Communication- serve as a liaison between patients, healthcare providers, and clinical staff, ensuring clear and effective communication

  Problem Solving- address and resolve patient concerns and issues promptly and courteously

  Job description

  Job responsibilities

  Appointment Scheduling- manage and coordinate patient appointments using the practice's clinical system; EMIS Web

  Phone Management- handing incoming calls, addressing patient queries, providing information and directing call appropriately

  Administrative Duties- perform various administrative tasks, including updating patient records, processing paperwork and prescription requests

  Communication- serve as a liaison between patients, healthcare providers, and clinical staff, ensuring clear and effective communication

  Problem Solving- address and resolve patient concerns and issues promptly and courteously

  Person Specification

  Experience

  Essential

  • Experience of working in Primary Care/NHS. IT Literate. Understand and demonstrate excellent Customer Service. Understand the role and function of administration within a GP surgery.

  Desirable

  • Previously worked in a GP surgery and familiarity with reception and administrative duties. Previously used EMIS Web.

  Personal Qualities

  Essential

  • Approachable with a can do attitude. Good communicator. Ability to integrate into a well-established team. Adapt to flexible working pattern. Ability to multi-task and prioritise workload.

  Desirable

  • Experience of working in a busy and challenging environment.

  Person Specification

  Experience

  Essential

  • Experience of working in Primary Care/NHS. IT Literate. Understand and demonstrate excellent Customer Service. Understand the role and function of administration within a GP surgery.

  Desirable

  • Previously worked in a GP surgery and familiarity with reception and administrative duties. Previously used EMIS Web.

  Personal Qualities

  Essential

  • Approachable with a can do attitude. Good communicator. Ability to integrate into a well-established team. Adapt to flexible working pattern. Ability to multi-task and prioritise workload.

  Desirable

  • Experience of working in a busy and challenging environment.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  GP Suite

  Address

  Wear Street

  Jarrow

  Tyne And Wear

  NE32 3UX

  
  

  Employer's website

  http://dowsettandovers.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  GP Suite

  Address

  Wear Street

  Jarrow

  Tyne And Wear

  NE32 3UX

  
  

  Employer's website

  http://dowsettandovers.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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