• Job Description

  Req#: A1352-25-0002?language=en&page=458&sort=publicationDateDesc

  Job summary

  Queen Square Medical Practice - Medical receptionist required for a busy independent City Centre Practice.

  We are looking to recruit a full time or 2 part time Medical Receptionists.

  Hours will be between the practice opening hours which are:

  Monday 7am -7pm

  Tuesday 7am -7pm

  Wednesday 7.30am-7pm

  Thursday 7.30am-8pm

  Friday 7.30am-7pm

  The practice opens the 2nd Saturday of every month and this is on a rota basis.

  The role will require an ability to receive, assist and direct patients to the practice and services that we offer in a courteous, efficient and effective way both face to face and via the telephone. To provide general assistance to the whole practice team.

  Main duties will include

  Dealing with patients both face to face and over the telephone to assist with booking of appointments and any queries they may have.

  Processing repeat prescriptions requests.

  Registration of new patients to the practice.

  Other general reception duties.

  Main duties of the job

  Applicants must be computer literate, possess good communication, verbal and written skills, accuracy to detail and confidentiality are essential at all times. The applicant would be based in reception or the phone room dealing with patients and their queries , issuing prescriptions, answering the telephone, inputting data, registering new patients and other general reception duties. The position can be very demanding and fast moving at times so an ability to work well under pressure and adapt new skills quickly and easily are essential as is being able to prioritise workload. Common sense and a good sense of humour are essential.

  Previous experience is desirable. Knowledge of EMIS web would be a great advantage.

  Car driver/access to a car is also preferable as some hours may be at the branch site in Caton which is 6 miles from Lancaster.

  Advert may be closed early if we receive a lot of applications.

  About us

  Queen Square Medical Practice is a busy independent GP Practice based in Lancaster with a patient list of 16000. We have 8 GP partners and 5 Associate GP's who are supported by ANP's, paramedics, Pharmacists, Nurses, HCA's & Admin team. You will report to the Practice Manager/Practice Director.

  Details

  Date posted

  03 June 2025

  Pay scheme

  Other

  Salary

  £12.33 an hour

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  A1352-25-0002

  Job locations

  2 Queen Square

  Lancaster

  Lancashire

  LA1 1RP

  
  

  Hornby Road

  Caton

  Lancaster

  LA2 9QW

  
  

  Job description

  Job responsibilities

  JOB TITLE: Medical receptionist

  REPORTS TO: Practice Manager/ Practice Director

  Hours: Part Time/ Full Time

  Job Summary:

  To receive assist and direct patients to the appropriate clinician in a professional/courteous/ efficient and effective way both face to face and over the telephone.

  Arrange appointments for patients with the most appropriate clinician.

  Provide general assistance to the whole practice team.

  To work in accordance of written protocols.

  Maintain confidentiality.

  Process repeat prescription requests and distribute to patients/chemists

  Accept specimen samples

  Communicate test results to patients

  Advise patients who request private work of relevant charges and take payment and document correctly.

  Liaise with other service providers such as Midwives, District Nurses.

  Process Registration forms for new patients to the practice.

  Update address changes.

  Use EMIS Web, DOCMAN, emails, word, excel.

  Ensure building security at the end of each working day and report any defaults.

  Provide chaperone duties.

  any other tasks allocated by Managers.

  Job description

  Job responsibilities

  JOB TITLE: Medical receptionist

  REPORTS TO: Practice Manager/ Practice Director

  Hours: Part Time/ Full Time

  Job Summary:

  To receive assist and direct patients to the appropriate clinician in a professional/courteous/ efficient and effective way both face to face and over the telephone.

  Arrange appointments for patients with the most appropriate clinician.

  Provide general assistance to the whole practice team.

  To work in accordance of written protocols.

  Maintain confidentiality.

  Process repeat prescription requests and distribute to patients/chemists

  Accept specimen samples

  Communicate test results to patients

  Advise patients who request private work of relevant charges and take payment and document correctly.

  Liaise with other service providers such as Midwives, District Nurses.

  Process Registration forms for new patients to the practice.

  Update address changes.

  Use EMIS Web, DOCMAN, emails, word, excel.

  Ensure building security at the end of each working day and report any defaults.

  Provide chaperone duties.

  any other tasks allocated by Managers.

  Person Specification

  Qualifications

  Essential

  • GCSE or equivalent in Maths and English.
  • General Admin experience.
  • Computer/keyboard skills.
  • Reception/office/admin/service/dealing with customers.
  • communication skills- good verbal and written.
  • Methodical and organised.
  • well motivated, calm ability to listen,
  • Good team worker
  • Flexible.
  • Reliable
  • Ability to work well under pressure.

  Desirable

  • GCSE A level or AMSPAR Medical Receptionist.
  • Evidence of CPD
  • Working with the public.
  • Knowledge of clinical system, EMIS Web.
  • Use of telephone THINK HEALTHCARE system.
  • Word processing
  • Spreadsheets
  • Car Driver access to own transport.

  Person Specification

  Qualifications

  Essential

  • GCSE or equivalent in Maths and English.
  • General Admin experience.
  • Computer/keyboard skills.
  • Reception/office/admin/service/dealing with customers.
  • communication skills- good verbal and written.
  • Methodical and organised.
  • well motivated, calm ability to listen,
  • Good team worker
  • Flexible.
  • Reliable
  • Ability to work well under pressure.

  Desirable

  • GCSE A level or AMSPAR Medical Receptionist.
  • Evidence of CPD
  • Working with the public.
  • Knowledge of clinical system, EMIS Web.
  • Use of telephone THINK HEALTHCARE system.
  • Word processing
  • Spreadsheets
  • Car Driver access to own transport.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Queen Square Medical Practice

  Address

  2 Queen Square

  Lancaster

  Lancashire

  LA1 1RP

  
  

  Employer's website

  https://www.queensquare.org/ (Opens in a new tab)

  Employer details

  Employer name

  Queen Square Medical Practice

  Address

  2 Queen Square

  Lancaster

  Lancashire

  LA1 1RP

  
  

  Employer's website

  https://www.queensquare.org/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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