Job description

Job responsibilities

Job Title: Medical Receptionist

Location: Harrogate Road or Harehills Community Health Centre

Salary: £23,615 Pro rata

Hours per week: 25Hours per week

Reports to: Reception Supervisor

DBS Check: Enhanced Check

Job Summary

Receptionists are the first line of contact with our patients. This is a varied role that includes face to face and telephone contact with patients as well as administrative duties. It requires a high level of attention to detail to ensure an excellent service is provided to both our patients and the clinical and non-clinical staff at the practice.

Duties and responsibilities:

Maintaining and monitoring the practice appointments system;

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail

Dealing with enquiries via email.

Taking messages and passing on information for clinical and non-clinical staff

Filing and retrieving paperwork, recording and receipting of petty cash.

Processing repeat prescriptions in accordance with practice guidelines.

Processing, all repeat medication requests sent in by patients using the various protocols in place.

Collecting repeat prescription requests from post box and reception.

Liaising with patients and chemists regarding queries and requests

Ensuring repeat medication is issued in line with the protocols that are already in place, and ensure that any queries raised are dealt with quickly and correctly.

Ensuring that patient queries on medication are highlighted to the relevant GP.

Regularly go through prescriptions not picked up and unlikely to be picked up as a result of the timescale, to remove the details from the patient records and then destroy the prescription.

Accurate computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Ensuring incoming colleagues are fully briefed on any urgent or unresolved issues.

Organising appropriate patient transport such as ambulances and taxis

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.

Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.

Maintaining a high level of confidence when dealing with Patient information and data in line with the Practices Confidentiality policies.

Health & safety:

Assist in promoting and maintaining your own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards.

Actively reporting health and safety hazards and infection hazards immediately when recognised.

Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually);

Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

Support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

Participate in any training programmes implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

Strive to maintain quality within the practice by :

Alerting other team members to issues of quality and risk

Assessing own performance and take accountability for own actions, either directly or under supervision

Contributing to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Working effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Job responsibilities

Job Title: Medical Receptionist

Location: Harrogate Road or Harehills Community Health Centre

Salary: £23,615 Pro rata

Hours per week: 25Hours per week

Reports to: Reception Supervisor

DBS Check: Enhanced Check

Job Summary

Receptionists are the first line of contact with our patients. This is a varied role that includes face to face and telephone contact with patients as well as administrative duties. It requires a high level of attention to detail to ensure an excellent service is provided to both our patients and the clinical and non-clinical staff at the practice.

Duties and responsibilities:

Maintaining and monitoring the practice appointments system;

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail

Dealing with enquiries via email.

Taking messages and passing on information for clinical and non-clinical staff

Filing and retrieving paperwork, recording and receipting of petty cash.

Processing repeat prescriptions in accordance with practice guidelines.

Processing, all repeat medication requests sent in by patients using the various protocols in place.

Collecting repeat prescription requests from post box and reception.

Liaising with patients and chemists regarding queries and requests

Ensuring repeat medication is issued in line with the protocols that are already in place, and ensure that any queries raised are dealt with quickly and correctly.

Ensuring that patient queries on medication are highlighted to the relevant GP.

Regularly go through prescriptions not picked up and unlikely to be picked up as a result of the timescale, to remove the details from the patient records and then destroy the prescription.

Accurate computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Ensuring incoming colleagues are fully briefed on any urgent or unresolved issues.

Organising appropriate patient transport such as ambulances and taxis

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.

Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.

Maintaining a high level of confidence when dealing with Patient information and data in line with the Practices Confidentiality policies.

Health & safety:

Assist in promoting and maintaining your own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards.

Actively reporting health and safety hazards and infection hazards immediately when recognised.

Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually);

Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

Support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

Participate in any training programmes implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

Strive to maintain quality within the practice by :

Alerting other team members to issues of quality and risk

Assessing own performance and take accountability for own actions, either directly or under supervision

Contributing to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Working effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Person Specification

Special Requirements

Essential

• Adaptable and flexible skill set to succeed in fast paced changing business environment
• Strong self-motivation and a can-do attitude
• A strong commitment to equal opportunities

Qualifications

Essential

• GCSE in English and Maths

Experience

Essential

• Experience of working in an administrative role
• High level of attention to detail
• Excellent time management skills with the ability to prioritise effectively
• Excellent communication skills, both verbal and written
• Confidence to build relationships with colleagues and patients
• IT literate with a working knowledge of Word, Excel and Outlook
• Ability to maintain a high level of confidentiality

Desirable

• Experience of working in a GP practice

Special Requirements

Essential

• Adaptable and flexible skill set to succeed in fast paced changing business environment
• Strong self-motivation and a can-do attitude
• A strong commitment to equal opportunities

Qualifications

Essential

• GCSE in English and Maths

Experience

Essential

• Experience of working in an administrative role
• High level of attention to detail
• Excellent time management skills with the ability to prioritise effectively
• Excellent communication skills, both verbal and written
• Confidence to build relationships with colleagues and patients
• IT literate with a working knowledge of Word, Excel and Outlook
• Ability to maintain a high level of confidentiality

Desirable

• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The North Leeds Medical Practice

Address

355 Harrogate Road

Leeds

LS17 6PZ

Employer's website

https://www.northleedsmedicalpractice.nhs.uk/ (Opens in a new tab)