• Job Description

  Req#: A3218-25-0002?language=en&page=530&sort=publicationDateDesc

  Job summary

  We are looking to appoint a receptionist to join our busy GP practice based over two sites, who will be the first point of contact for patients and visitors as well as carrying out general office management tasks.

  You will be responsible for the general reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries.

  You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment working with a range of people.

  This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

  Main duties of the job

  • To have a thorough knowledge of all practice procedures.
  • Computer data entry, processing and recording information in accordance with practice procedures.
  • Providing clerical assistance to practice staff as required, including word/data processing, electronic filing, photocopying, and scanning.
  • Cover sickness/annual leave and work reasonable overtime when required.
  • Receiving patients, consulting with members of the practice team.
  • Processing prescription requests from patients, dealing with prescriptions queries from patients and pharmacies.
  • Be able to cover all reception positions as necessary.
  • Taking messages and passing on information.
  • Processing personal and telephone requests for appointments, telephone consultations and home visits and ensuring callers are directed to the appropriate healthcare professional.
  • Processing and distributing incoming (and outgoing) mail.
  • Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone is operational at the end of each day.
  • Keeping the reception area and notice boards tidy and free from obstructions and ensuring patient information and leaflets are well stocked.
  • Maintaining and monitoring the practice and extended access appointments system including booking/amending and cancelling appointments, ensuring sufficient and accurate information is recorded.

  About us

  The Menston and Guiseley Practice seek a reliable and experienced Medical Receptionist to join our busy two-site GP Practice.

  The role is for 23 hours per week to work Monday and Friday morning (7.45am - 1.45pm) and all day Wednesday (7.45am - 6.45pm). Shifts will be split across both of our surgeries in Guiseley and Menston.

  The ideal candidate will be flexible to cover annual leave and absence where necessary and will be able to work in a calm and professional manner while under pressure and will offer excellent customer service and communication skills.

  Details

  Date posted

  21 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £12.36 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A3218-25-0002

  Job locations

  Menston & Guiseley Practice

  44 Park Road

  Guiseley

  Leeds

  LS20 8AR

  
  

  The Menston & Guiseley Practice

  119 Main Street

  Menston

  Ilkley

  West Yorkshire

  LS296HT

  
  

  Job description

  Job responsibilities

  • Receiving patients, consulting with members of the practice team.
  • Processing prescription requests from patients, dealing with prescriptions queries from patients and pharmacies.
  • Be able to cover all reception positions as necessary.
  • Taking messages and passing on information.
  • Processing personal and telephone requests for appointments, telephone consultations and home visits and ensuring callers are directed to the appropriate healthcare professional.
  • Processing and distributing incoming (and outgoing) mail.
  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
  • Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone is operational at the end of each day.
  • Filing and retrieving paperwork.
  • Keeping the reception area and notice boards tidy and free from obstructions and ensuring patient information and leaflets are well stocked.

  APPOINTMENT SYSTEM MANAGEMENT

  • Maintaining and monitoring the practice and extended access appointments system including booking/amending and cancelling appointments, ensuring sufficient and accurate information is recorded.
  • Monitor effectiveness of the system and report any problems or variations required.

  CONSULTATION ROOM PREPARATIONS

  • Consulting rooms checked, prepared and re-stocked daily in readiness for each consulting session in accordance with Practice guidelines.
  • Ensuring the practice is left tidy and secure and rooms are checked and re-stocked in line with Practice guidelines at the end of each day.

  Job description

  Job responsibilities

  • Receiving patients, consulting with members of the practice team.
  • Processing prescription requests from patients, dealing with prescriptions queries from patients and pharmacies.
  • Be able to cover all reception positions as necessary.
  • Taking messages and passing on information.
  • Processing personal and telephone requests for appointments, telephone consultations and home visits and ensuring callers are directed to the appropriate healthcare professional.
  • Processing and distributing incoming (and outgoing) mail.
  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
  • Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone is operational at the end of each day.
  • Filing and retrieving paperwork.
  • Keeping the reception area and notice boards tidy and free from obstructions and ensuring patient information and leaflets are well stocked.

  APPOINTMENT SYSTEM MANAGEMENT

  • Maintaining and monitoring the practice and extended access appointments system including booking/amending and cancelling appointments, ensuring sufficient and accurate information is recorded.
  • Monitor effectiveness of the system and report any problems or variations required.

  CONSULTATION ROOM PREPARATIONS

  • Consulting rooms checked, prepared and re-stocked daily in readiness for each consulting session in accordance with Practice guidelines.
  • Ensuring the practice is left tidy and secure and rooms are checked and re-stocked in line with Practice guidelines at the end of each day.

  Person Specification

  Experience

  Essential

  • Works effectively independently and as a member of a team
  • Flexible approach to meet service needs and ensure a
  • Practicer focused response
  • Self-motivated and proactive
  • Continued commitment to improve skills and ability in new areas of work
  • Demonstrate excellent interpersonal and communication skills

  Desirable

  • Works effectively independently and as a member of a team
  • Flexible approach to meet service needs and ensure a
  • Practicer focused response
  • Self-motivated and proactive
  • Continued commitment to improve skills and ability in new areas of work
  • Demonstrate excellent interpersonal and communication skills

  Qualifications

  Essential

  • GCSEs at grade C or equivalent, including English and Maths
  • Training in administration/clerical duties at NVQ level or above
  • NVQ Level 2/3 in Customer Services or Health Care or related discipline

  Desirable

  • GCSEs at grade C or equivalent, including English and Maths
  • Training in administration/clerical duties at NVQ level or above
  • NVQ Level 2/3 in Customer Services or Health Care or related discipline

  Person Specification

  Experience

  Essential

  • Works effectively independently and as a member of a team
  • Flexible approach to meet service needs and ensure a
  • Practicer focused response
  • Self-motivated and proactive
  • Continued commitment to improve skills and ability in new areas of work
  • Demonstrate excellent interpersonal and communication skills

  Desirable

  • Works effectively independently and as a member of a team
  • Flexible approach to meet service needs and ensure a
  • Practicer focused response
  • Self-motivated and proactive
  • Continued commitment to improve skills and ability in new areas of work
  • Demonstrate excellent interpersonal and communication skills

  Qualifications

  Essential

  • GCSEs at grade C or equivalent, including English and Maths
  • Training in administration/clerical duties at NVQ level or above
  • NVQ Level 2/3 in Customer Services or Health Care or related discipline

  Desirable

  • GCSEs at grade C or equivalent, including English and Maths
  • Training in administration/clerical duties at NVQ level or above
  • NVQ Level 2/3 in Customer Services or Health Care or related discipline

  Employer details

  Employer name

  The Menston and Guiseley Practice

  Address

  Menston & Guiseley Practice

  44 Park Road

  Guiseley

  Leeds

  LS20 8AR

  
  

  Employer's website

  https://www.menstonguiseleypractice.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  The Menston and Guiseley Practice

  Address

  Menston & Guiseley Practice

  44 Park Road

  Guiseley

  Leeds

  LS20 8AR

  
  

  Employer's website

  https://www.menstonguiseleypractice.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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