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Job Description
- Req#: A2936-25-0006?language=en&page=83&sort=publicationDateDesc
- Handle enquiries & make appointments for patients using your knowledge of our services to help the patient to receive the help they need as soon as possible
- Maintaining & monitoring the Practices appointment system.
- Meet and direct patients and visitors to the practice using the policies of the practice as guidance
- Operate the telephone system, other communication equipment and computer system as required.
- Answer the telephone in a prompt & timely manner & deal with or redirect enquiries
- Accept patients requests and queries & act appropriately; including home visits, registration procedures & written repeat medication requests.
- Issue appropriate specimen containers & instructions to patients, explaining their use & later receiving back specimens when required.
- Register new patients and update patient demographics and/or addresses following practice policy. Deal with registration problems when they arrive through the GP Links system
- Open all incoming correspondence (electronic and paper) and process or distribute to the most appropriate person.
- Computer data entry/data allocation and collations; processing and recording information.
- Accept, process and reject requests for repeat prescriptions as directed by practice policy
- Maintain supplies of stationery available in reception area.
- Opening up/locking up of Practice premises and maintaining security in accordance with Practice protocols.
- Behave and interact in a friendly, courteous and professional manner
- GSCE grades A-C in English & Maths
- Experience with SystmOne
- Good keyboard and computer skills Ability to work under pressure Support the equality, diversity and rights of patients, carers and colleagues.
- Experience with Systmone
- Strong ability to multitask
- Experience of working in a GP practice
- GSCE grades A-C in English & Maths
- Experience with SystmOne
- Good keyboard and computer skills Ability to work under pressure Support the equality, diversity and rights of patients, carers and colleagues.
- Experience with Systmone
- Strong ability to multitask
- Experience of working in a GP practice
Job summary
Be the first point of contact between the patient and the Practice, offering general assistance to the Practice team whilst projecting a positive and friendly image to patients and other visitors, either in person or via the telephone. Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner. You will undertake a variety of administrative duties to assist in the smooth running of the Practice. The job will require you to facilitate communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Main duties of the job
About us
We are a large, dynamic, friendly practice consisting of 4 Partners, 14 Salaried GPs, 5 Clinical Pharmacists, 2 Practice Nurses, 2 HCAs, 3 Phlebotomists & 2 Social Prescribers. We serve 25,000 patients with a focus on clinical excellence and engagement with the modern NHS. Being located adjacent to the University of Leicester we do have a large student population.
We have a very strong team ethos and are looking for a committed and enthusiastic individual who is interested in providing an efficient and helpful reception service to our patients.
We are a teaching Practice with a regular allocation of trainees, we also demonstrate strong performance in QOF, CQC and we play a lead role within our PCN.
Details
Date posted
08 July 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
A2936-25-0006
Job locations
203 Victoria Park Road
Leicester
LE2 1XD
Job descriptionJob description
Job responsibilities
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Primary Responsibilities
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Maintaining and monitoring the practice appointment system
Process personal, telephone and requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Process incoming and outgoing mail
Initiating contact with and responding to, requests from patients, team members and external agencies
Action GP2GP tasks
Read code data on SystmOne
Photocopy documentation as required
File and store records as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patients healthcare records as necessary
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Manage all queries (including administrative queries) as necessary in an efficient manner
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Job responsibilities
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Primary Responsibilities
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Maintaining and monitoring the practice appointment system
Process personal, telephone and requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Process incoming and outgoing mail
Initiating contact with and responding to, requests from patients, team members and external agencies
Action GP2GP tasks
Read code data on SystmOne
Photocopy documentation as required
File and store records as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patients healthcare records as necessary
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Manage all queries (including administrative queries) as necessary in an efficient manner
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Qualifications
Essential
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Victoria Park Health Centre
Address
203 Victoria Park Road
Leicester
LE2 1XD
Employer's website
https://www.victoriaparkhealthcentre.co.uk/ (Opens in a new tab)
Employer details
Employer name
Victoria Park Health Centre
Address
203 Victoria Park Road
Leicester
LE2 1XD
Employer's website
https://www.victoriaparkhealthcentre.co.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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