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Job Description
- Req#: A5650-24-0000?language=en&page=10&sort=publicationDateDesc
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources.
- Communication:
- The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carer's
- Recognize people's needs for alternative methods of communication and respond accordingly.
- Excellent computer skills
- Good command of English grammar
- Excellent communication skills
- Excellent customer service skills
- Previous working within the NHS
- A knowledge of medical terminology
- An excellent telephone manner
- Ability to embrace new skills
- Ability to work both as a team and in own initiative
- Able to prioritise workload
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources.
- Communication:
- The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carer's
- Recognize people's needs for alternative methods of communication and respond accordingly.
- Excellent computer skills
- Good command of English grammar
- Excellent communication skills
- Excellent customer service skills
- Previous working within the NHS
- A knowledge of medical terminology
- An excellent telephone manner
- Ability to embrace new skills
- Ability to work both as a team and in own initiative
- Able to prioritise workload
Job summary
We have an opportunity for a highly motivated, flexible and enthusiastic Receptionist to join our friendly team.
To facilitate effective communication between the patients, carer's and members of the primary care team - to help make a difference in patient care.
The Surgery is based in a modern purpose built building with three other GP Practices, with ample free parking facilities.
Opportunity to enroll in the NHS Pension Scheme.
Main duties of the job
To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone in order to help deal with and support any patient enquiry.
To accept, assist and direct patients in accessing the appropriate service or healthcare professional in an efficient and effective manner.
To be able to undertake varies administrative duties to assist in the smooth running of the practice including secretarial and clerical support to clinical staff and work with other members of the practice team to provide this
Facilitate effective communication between patients, members the primary health care team, secondary care and any other associated healthcare agencies.
About us
We are a small friendly practice team that consists of one GP, Practice Manager, One Practice Nurse, reception staff, and associated roles of Clinical Pharmacist, Physiotherapist, and other new services attached to the Practice.
We strive as a Practice Team to reach our targets in relation to patient care and the monitoring of long term conditions.
We are based in a new purpose built building together with three other separate practices.
Date posted
05 January 2024
Pay scheme
Other
Salary
£10.61 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A5650-24-0000
Job locations
Foxleigh Family Surgery
Henry Street
Leigh
Lancashire
WN7 2PE
Job descriptionJob description
Job responsibilities
The duties and responsibilities to be undertake may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dep Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Providing clerical assistance to practice and associated staff as required from time to time, including word/data processing, filing, photocopying and scanning
Job responsibilities
The duties and responsibilities to be undertake may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dep Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Providing clerical assistance to practice and associated staff as required from time to time, including word/data processing, filing, photocopying and scanning
Person SpecificationPerson Specification
A knowledge of medical terminology, Excellent computer skills, A good command of English Grammar, willingness to learn new skills
Essential
Desirable
A knowledge of medical terminology, Excellent computer skills, A good command of English Grammar, willingness to learn new skills
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Foxleigh Family Surgery
Address
Foxleigh Family Surgery
Henry Street
Leigh
Lancashire
WN7 2PE
Employer's website
Employer details
Employer name
Foxleigh Family Surgery
Address
Foxleigh Family Surgery
Henry Street
Leigh
Lancashire
WN7 2PE
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.