• Job Description

  Req#: U0098-VMC014?language=en&page=787&sort=publicationDateDesc

  Job summary

  The Village Medical Centre is looking to recruit a Medical Receptionist. The business opening hours are between 07:30am 6.30pm, Monday to Friday and the ideal candidate will work 30 hours per week consisting of 5 afternoons, 12.30 6.30pm.

  This is a multi-skilled role for the successful candidate, who will undertake a range of duties including dealing face-to-face with patients and visitors queries at reception, assisting with day-to-day routine GP admin work, answering, and making telephone calls and supporting the surgery team.

  We are looking for someone who is dedicated and interested in working in a medical environment. The successful applicant will have good levels of literacy, IT skills preferably with knowledge of Emis and interpersonal skills with a commitment to the responsibilities of the role. Some medical admin/reception experience would be an advantage; however training and guidance will be given.

  Main duties of the job

  This is an exciting opportunity to work in a small busy practice. The ideal candidate will be a team player who can also work on their own initiative once fully trained.

  About us

  The Village Medical Centre prides itself on an excellent level of service and for being a great place to work. We want to provide a warm welcome for all visitors and patients to the practice. All the staff work well as a team and there is opportunity to train and develop in other parts of the practice.

  Date posted

  10 July 2024

  Pay scheme

  Other

  Salary

  £11.44 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  U0098-VMC014

  Job locations

  Village Medical Centre

  Peel Street

  Littleborough

  Lancashire

  OL15 8AQ

  
  

  Job description

  Job responsibilities

  Job Summary:

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  Duties and Responsibilities:

  Administration

  • To have a thorough knowledge of all Practice procedures.
  • To work in accordance of written protocols
  • Filing post in medical records
  • Email and photocopy as requested
  • Ensure courier takes all documentation and samples at the appropriate time
  • Open and distribute incoming mail

  Reception

  • Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments
  • Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception position as necessary
  • Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork

  Appointments

  • Book appointment requests for today and future appointments from patients by telephone and in person.
  • Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
  • Deal with visits/requests

  Computer

  • Registrations of new patients computer data entry and medical records.
  • Process patients change of address computer data and medical records (have knowledge of Practice area.
  • Process repeat prescription requests in accordance with practice guidelines
  • Assist and support patients to register for online access

  Telephone

  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
  • Have working knowledge of telephone system, during and after hours.
  • Have the confidence to answer telephone calls and deal with the query with accuracy

  Other Tasks

  • Open up premises at the start of the day when first to arrive, de-activate alarm and make all the necessary preparations for when patients arrive.
  • Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy
  • When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, all electrical equipment has been turned off and the alarm activated
  • Ensure building security have thorough knowledge of doors/windows/alarm
  • Any other tasks allocated by managers

  Confidentiality:

  In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

  Health & Safety:

  The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

  Using personal security systems within the workplace according to Practice guidelines

  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Actively reporting of health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
  • Undertaking periodic infection control training
  • Reporting potential risks identified

  Equality, Inclusivity & Diversity:

  The post holder will support the equality, inclusivity and diversity rights of patients, carers and colleagues to include:

  Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with GP Care Services policies and procedures and current legislation

  Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

  Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights

  Personal/Professional Development:

  The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
  • Attendance at the quarterly Protected Time Meetings
  • Attendance at all Mandatory and Statutory training requirements as indicated by the line manager

  Quality:

  The post-holder will strive to maintain quality within the Practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision whilst embracing the practices ethos of recording of any errors or near misses and learning by mistakes without blame
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

  Communication:

  The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise peoples needs for alternative methods of communication and respond accordingly

  Contribution to the Implementation of Services:

  The post-holder will:

  • Apply all Practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

  This Job Description is neither exhaustive nor exclusive and will be reviewed annually in conjunction with the post-holder at the annual appraisal. The post-holder is required to carry out any duties that may reasonably be requested by the line manager.

  Job description

  Job responsibilities

  Job Summary:

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  Duties and Responsibilities:

  Administration

  • To have a thorough knowledge of all Practice procedures.
  • To work in accordance of written protocols
  • Filing post in medical records
  • Email and photocopy as requested
  • Ensure courier takes all documentation and samples at the appropriate time
  • Open and distribute incoming mail

  Reception

  • Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments
  • Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception position as necessary
  • Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork

  Appointments

  • Book appointment requests for today and future appointments from patients by telephone and in person.
  • Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
  • Deal with visits/requests

  Computer

  • Registrations of new patients computer data entry and medical records.
  • Process patients change of address computer data and medical records (have knowledge of Practice area.
  • Process repeat prescription requests in accordance with practice guidelines
  • Assist and support patients to register for online access

  Telephone

  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
  • Have working knowledge of telephone system, during and after hours.
  • Have the confidence to answer telephone calls and deal with the query with accuracy

  Other Tasks

  • Open up premises at the start of the day when first to arrive, de-activate alarm and make all the necessary preparations for when patients arrive.
  • Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy
  • When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, all electrical equipment has been turned off and the alarm activated
  • Ensure building security have thorough knowledge of doors/windows/alarm
  • Any other tasks allocated by managers

  Confidentiality:

  In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

  Health & Safety:

  The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

  Using personal security systems within the workplace according to Practice guidelines

  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Actively reporting of health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
  • Undertaking periodic infection control training
  • Reporting potential risks identified

  Equality, Inclusivity & Diversity:

  The post holder will support the equality, inclusivity and diversity rights of patients, carers and colleagues to include:

  Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with GP Care Services policies and procedures and current legislation

  Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

  Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights

  Personal/Professional Development:

  The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
  • Attendance at the quarterly Protected Time Meetings
  • Attendance at all Mandatory and Statutory training requirements as indicated by the line manager

  Quality:

  The post-holder will strive to maintain quality within the Practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision whilst embracing the practices ethos of recording of any errors or near misses and learning by mistakes without blame
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

  Communication:

  The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise peoples needs for alternative methods of communication and respond accordingly

  Contribution to the Implementation of Services:

  The post-holder will:

  • Apply all Practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

  This Job Description is neither exhaustive nor exclusive and will be reviewed annually in conjunction with the post-holder at the annual appraisal. The post-holder is required to carry out any duties that may reasonably be requested by the line manager.

  Person Specification

  Qualifications

  Essential

  • Good level of education to GCSE standard or equivalent

  Personal Attributes

  Essential

  • Be able to demonstrate an understanding and commitment to working within a Primary Care Team
  • Ability to remain calm under pressure
  • Capable of working supervised and unsupervised
  • Capable of consistent accuracy and concentration under pressure
  • Objective and impartial
  • Keen to learn new skills
  • Self-motivated but aware of limits of authority

  Knowledge & Understanding

  Essential

  • Demonstrate an understanding and commitment to good standards of patient care
  • Enjoys working as part of a Primary Care Team
  • Sensitive to the concerns of others without being disproportionately influenced by them
  • Flexible in approach to work and ability to cover colleagues during leave/busy periods
  • Understanding of and commitment to Health & Safety in the workplace

  Experience

  Essential

  • Computer literate with excellent keyboard skills
  • Self-starter, able to work on own initiative, following set procedures and protocols

  Desirable

  • Use of clinical system software eg. EMIS
  • GP Practice experience
  • Reception/Customer Care experience

  Skills & Abilities

  Essential

  • An enquiring mind with a willingness to learn new skills and procedures
  • Ability to organise own tasks and work systematically
  • Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances
  • Ability to respect confidentiality at all times

  Desirable

  • Working knowledge of Microsoft Office applications

  Person Specification

  Qualifications

  Essential

  • Good level of education to GCSE standard or equivalent

  Personal Attributes

  Essential

  • Be able to demonstrate an understanding and commitment to working within a Primary Care Team
  • Ability to remain calm under pressure
  • Capable of working supervised and unsupervised
  • Capable of consistent accuracy and concentration under pressure
  • Objective and impartial
  • Keen to learn new skills
  • Self-motivated but aware of limits of authority

  Knowledge & Understanding

  Essential

  • Demonstrate an understanding and commitment to good standards of patient care
  • Enjoys working as part of a Primary Care Team
  • Sensitive to the concerns of others without being disproportionately influenced by them
  • Flexible in approach to work and ability to cover colleagues during leave/busy periods
  • Understanding of and commitment to Health & Safety in the workplace

  Experience

  Essential

  • Computer literate with excellent keyboard skills
  • Self-starter, able to work on own initiative, following set procedures and protocols

  Desirable

  • Use of clinical system software eg. EMIS
  • GP Practice experience
  • Reception/Customer Care experience

  Skills & Abilities

  Essential

  • An enquiring mind with a willingness to learn new skills and procedures
  • Ability to organise own tasks and work systematically
  • Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances
  • Ability to respect confidentiality at all times

  Desirable

  • Working knowledge of Microsoft Office applications

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  GP Care Services Ltd

  Address

  Village Medical Centre

  Peel Street

  Littleborough

  Lancashire

  OL15 8AQ

  
  

  Employer's website

  http://www.gpcareservices.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  GP Care Services Ltd

  Address

  Village Medical Centre

  Peel Street

  Littleborough

  Lancashire

  OL15 8AQ

  
  

  Employer's website

  http://www.gpcareservices.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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