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Job Description
- Req#: A2907-25-0007?language=en&page=954&sort=publicationDateDesc
- GCSE grade A to C (or numerical grade equivalent) in English and Maths.
- Qualification to Bachelor's degree or equivalent in any discipline.
- Ideally candidates will have at least 1 year experience in a GP setting as a medical receptionist and be comfortable using the EMIS Web computer system, although these criteria are not essential and suitable alternative experience will be considered.
- GCSE grade A to C (or numerical grade equivalent) in English and Maths.
- Qualification to Bachelor's degree or equivalent in any discipline.
- Ideally candidates will have at least 1 year experience in a GP setting as a medical receptionist and be comfortable using the EMIS Web computer system, although these criteria are not essential and suitable alternative experience will be considered.
Job summary
Part Time Medical Receptionist required for a busy GP Practice
The Dalston Practice is looking for a part time receptionist to join our friendly practice team (hours per week 10-30, full time can also be considered depending on previous experience and performance).
Salary negotiable depending on experience (up to £13 p/h base for an excellent candidate with extensive experience) + significant performance based bonuses in addition.
For any queries relating to the post, please contact the practice manager by post or email:
Practice Manager Dalston Practice 1B Madinah Road London, E8 1PG
E-mail: jobs@dalstonpractice.co.uk
Main duties of the job
Excellent communication skills and telephone manner is essential. Ability to work with other members of the team, and computer literacy is critical. Previous general practice experience is highly desirable, but not essential.
General receptionist duties include (but are not limited to):
Providing patients with an efficient, helpful and friendly service.
Responding to queries both on the phone and face to face in a polite manner.
Maintaining patient confidentiality at all times.
Booking appointments with an appropriate clinician accurately.
Keeping the reception areas clean and tidy.
Undertaking other general admin duties, e.g. scanning documents, sending referral letters to secondary care, etc.
Any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
About us
We are a friendly NHS Practice based in Dalston, Hackney, East London and are looking to recruit flexible, enthusiastic, and dedicated receptionists to work within our practice team. Please see Job Overview (above) for further information about the practice and the role.
Details
Date posted
22 May 2025
Pay scheme
Other
Salary
£12.50 to £13 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A2907-25-0007
Job locations
1B Madinah Road
London
E8 1PG
Job descriptionJob description
Job responsibilities
Our reception team is the first point of contact for our patients and other visitors to the practice. As such, members of the reception team must maintain high standards of professionalism and friendliness.
The post holder will:
Be responsible to the Practice Manager for their actions, responsibilities and work
Work with the wider practice team to ensure the highest standards of service delivery
In conjunction with the practice manager, identify his/her own training and development needs and participate in periodic appraisals.
Key Duties and Responsibilities
Reception
Greet patients at the front desk, dealing with patients in a pleasant and accommodating manner
Make appointments for patients whether via telephone or face to face
Answer the telephone in a polite manner and make telephone calls to patients as needed
Open up the reception, check emails, etc. at the start of business each day
Ensure that the reception areas and waiting areas are clean, tidy and welcoming at all times
Be able to use the practices computer system effectively and efficiently
Ensure that the Practice Manager is kept up to date about any patient complaints, compliments or other comments
Complete any other reasonable duties requested by the Practice Manager
General
Participate in practice meetings (including minute taking), and attend/complete internal and external training as required
Comply with the practices health and safety policy and safeguard the health and safety of all staff, patients and visitors to the practice
Comply with the practices confidentiality procedures, and observe strict confidentiality when dealing with patients and other parties
Comply with the practices data protection and data security policies
Maintain professional attire and a professional manner and appearance
Be flexible with hours of work to cover sickness and holidays, if required, which may sometimes be outside of the post holders normal working pattern.
Job descriptions and individual responsibilities may be amended from time to time.
Job responsibilities
Our reception team is the first point of contact for our patients and other visitors to the practice. As such, members of the reception team must maintain high standards of professionalism and friendliness.
The post holder will:
Be responsible to the Practice Manager for their actions, responsibilities and work
Work with the wider practice team to ensure the highest standards of service delivery
In conjunction with the practice manager, identify his/her own training and development needs and participate in periodic appraisals.
Key Duties and Responsibilities
Reception
Greet patients at the front desk, dealing with patients in a pleasant and accommodating manner
Make appointments for patients whether via telephone or face to face
Answer the telephone in a polite manner and make telephone calls to patients as needed
Open up the reception, check emails, etc. at the start of business each day
Ensure that the reception areas and waiting areas are clean, tidy and welcoming at all times
Be able to use the practices computer system effectively and efficiently
Ensure that the Practice Manager is kept up to date about any patient complaints, compliments or other comments
Complete any other reasonable duties requested by the Practice Manager
General
Participate in practice meetings (including minute taking), and attend/complete internal and external training as required
Comply with the practices health and safety policy and safeguard the health and safety of all staff, patients and visitors to the practice
Comply with the practices confidentiality procedures, and observe strict confidentiality when dealing with patients and other parties
Comply with the practices data protection and data security policies
Maintain professional attire and a professional manner and appearance
Be flexible with hours of work to cover sickness and holidays, if required, which may sometimes be outside of the post holders normal working pattern.
Job descriptions and individual responsibilities may be amended from time to time.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Qualifications
Essential
Desirable
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Dalston Practice
Address
1B Madinah Road
London
E8 1PG
Employer's website
Employer details
Employer name
Dalston Practice
Address
1B Madinah Road
London
E8 1PG
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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