• Job Description

  Req#: M0035-24-0732?language=en&page=704&sort=publicationDateDesc

  Job summary

  Job title: Medical Receptionist Hours: Monday-Sunday, 37.5hrs a week Location: London Fitzrovia Introduction: InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients. As a Medical Receptionist for our Fitzrovia CDC team you will play a pivotal role in how we support our patients throughout their healthcare journey. Provide a high-quality administrative and secretarial service for the unit to ensure an efficient service, using IT systems and digital technology to ensure patients feel informed throughout the process, and provide administrative support to colleagues for the imaging services we provide. Fitzrovia CDC also specializes in supporting Claustrophobic patients in their MRI Journey, with the use of our Open MRI scanners so ensuring their experience is smooth from the moment they walk in the door is key

  Main duties of the job

  Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate Booking clinically validated appointments on the internal system Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day Tracking and distributing imaging data and reports as required Utilising relevant IT systems to support the delivery of a high-quality imaging service Assist with monthly reports Complying with ISO standards, respecting and protecting confidentiality Reporting any incidents, feedback or complaints effectively Ensuring patient and customer focus is central to the commercial success of the business.

  About us

  InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

  As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

  Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.

  Date posted

  17 December 2024

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  3316

  Job locations

  Fitzrovia Diagnostic Centre

  London

  W1T 1QD

  
  

  Job description

  Job responsibilities

  Hours: Monday-Sunday, 37.5hrs a week

  Location: London Fitzrovia

  Introduction:

  InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients.

  What you will do:

  • As a Medical Receptionist for our Fitzrovia CDC team you will play a pivotal role in how we support our patients throughout their healthcare journey. Provide a high-quality administrative and secretarial service for the unit to ensure an efficient service, using IT systems and digital technology to ensure patients feel informed throughout the process, and provide administrative support to colleagues for the imaging services we provide.
  • Fitzrovia CDC also specializes in supporting Claustrophobic patients in their MRI Journey, with the use of our Open MRI scanners so ensuring their experience is smooth from the moment they walk in the door is key

  What you are responsible for:

  • Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
  • Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
  • Booking clinically validated appointments on the internal system
  • Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day
  • Tracking and distributing imaging data and reports as required
  • Utilising relevant IT systems to support the delivery of a high-quality imaging service
  • Assist with monthly reports
  • Complying with ISO standards, respecting and protecting confidentiality
  • Reporting any incidents, feedback or complaints effectively
  • Ensuring patient and customer focus is central to the commercial success of the business.

  We are looking for someone who has:

  • Flexibility in working patterns to fulfil site requirements
  • A proficient understanding of IT packages and administration tasks
  • The ability to prioritise tasks whilst maintaining accuracy and attention to detail
  • Effective communication skills, both on the phone and face to face
  • A strong understanding of confidentiality and data protection
  • A supportive, trustworthy and reliable approach to their work
  • An empathetic and caring approach.

  You should apply if you have experience:

  • Working in a fast-paced administrative role
  • Being in a patient or customer facing environment
  • Experience in a healthcare environment would be desirable but not essential
  • Knowledge and experience of using Microsoft and other IT Packages
  • Working independently and as part of a wider team.

  Job description

  Job responsibilities

  Hours: Monday-Sunday, 37.5hrs a week

  Location: London Fitzrovia

  Introduction:

  InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients.

  What you will do:

  • As a Medical Receptionist for our Fitzrovia CDC team you will play a pivotal role in how we support our patients throughout their healthcare journey. Provide a high-quality administrative and secretarial service for the unit to ensure an efficient service, using IT systems and digital technology to ensure patients feel informed throughout the process, and provide administrative support to colleagues for the imaging services we provide.
  • Fitzrovia CDC also specializes in supporting Claustrophobic patients in their MRI Journey, with the use of our Open MRI scanners so ensuring their experience is smooth from the moment they walk in the door is key

  What you are responsible for:

  • Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
  • Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
  • Booking clinically validated appointments on the internal system
  • Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day
  • Tracking and distributing imaging data and reports as required
  • Utilising relevant IT systems to support the delivery of a high-quality imaging service
  • Assist with monthly reports
  • Complying with ISO standards, respecting and protecting confidentiality
  • Reporting any incidents, feedback or complaints effectively
  • Ensuring patient and customer focus is central to the commercial success of the business.

  We are looking for someone who has:

  • Flexibility in working patterns to fulfil site requirements
  • A proficient understanding of IT packages and administration tasks
  • The ability to prioritise tasks whilst maintaining accuracy and attention to detail
  • Effective communication skills, both on the phone and face to face
  • A strong understanding of confidentiality and data protection
  • A supportive, trustworthy and reliable approach to their work
  • An empathetic and caring approach.

  You should apply if you have experience:

  • Working in a fast-paced administrative role
  • Being in a patient or customer facing environment
  • Experience in a healthcare environment would be desirable but not essential
  • Knowledge and experience of using Microsoft and other IT Packages
  • Working independently and as part of a wider team.

  Person Specification

  Qualifications

  Essential

  • Please see full job advert

  Desirable

  • Please see full job advert

  Experience

  Essential

  • Please see full job advert

  Desirable

  • Please see full job advert

  Additional Criteria

  Essential

  • Please see full job advert

  Desirable

  • Please see full job advert

  Person Specification

  Qualifications

  Essential

  • Please see full job advert

  Desirable

  • Please see full job advert

  Experience

  Essential

  • Please see full job advert

  Desirable

  • Please see full job advert

  Additional Criteria

  Essential

  • Please see full job advert

  Desirable

  • Please see full job advert

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  InHealth Group

  Address

  Fitzrovia Diagnostic Centre

  London

  W1T 1QD

  
  

  Employer's website

  https://www.inhealthgroup.com/ (Opens in a new tab)

  Employer details

  Employer name

  InHealth Group

  Address

  Fitzrovia Diagnostic Centre

  London

  W1T 1QD

  
  

  Employer's website

  https://www.inhealthgroup.com/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice