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Job Description
- Req#: A0676-23-0012?language=en&page=66&sort=publicationDateDesc
- A comprehensive induction
- Competitive Salary
- NHS Pension
- Support to guide your personal and professional development
- Excellent training opportunities
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in all situations;
- Capable of remaining calm, with consistent accuracy and concentration under pressure;
- Strong IT and administration skills;
- Enthusiastic with energy and drive;
- Reliable and dependable;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in all situations;
- Capable of remaining calm, with consistent accuracy and concentration under pressure;
- Strong IT and administration skills;
- Enthusiastic with energy and drive;
- Reliable and dependable;
- Be able to demonstrate an understanding and commitment to working within a large Primary Care Team
- Capable of remaining calm, with consistent accuracy and concentration under pressure
- Good level of education to GCSE standard or equivalent
- Experience of working in a customer services/other front line situation
- Computer literate with excellent keyboard skills
- Self-starter, able to work on own initiative, following set procedures and protocol
- Use of clinical system software eg. Systmone
- Previous NHS experience, ideally within a GP setting
- Advanced working knowledge of Office 365 applications
- Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances
- An understanding, acceptance and adherence to the need for strict confidentiality
- Be able to demonstrate an understanding and commitment to working within a large Primary Care Team
- Capable of remaining calm, with consistent accuracy and concentration under pressure
- Good level of education to GCSE standard or equivalent
- Experience of working in a customer services/other front line situation
- Computer literate with excellent keyboard skills
- Self-starter, able to work on own initiative, following set procedures and protocol
- Use of clinical system software eg. Systmone
- Previous NHS experience, ideally within a GP setting
- Advanced working knowledge of Office 365 applications
- Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances
- An understanding, acceptance and adherence to the need for strict confidentiality
Job summary
Lea Vale Medical Group are looking for a Medical Receptionist with experience in customer service to join our surgery. This is an exciting role as you'd be joining an established non-clinical team that is rated outstanding by the CQC.
This role will be based at our Bushmead Medical Centre branch
You will become part of our dedicated reception team and strive to ensure our patients receive the best possible service from the Practice. With good communication skills and the ability to respond sympathetically to queries and direct people appropriately, you will have strong organisational skills and be able to multi-task.
The role is part time 22.5 hours per week from 1:30pm-6pm. This is perfect if you like to keep your mornings free or would prefer to avoid the morning rush hour.
As an employee of Lea Vale Medical Group, you will also enjoy the following benefits:
Main duties of the job
Our receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
You will be based on the front desk as the first point of contact welcoming patients who come into the surgery, so we are looking for someone who is confident and has an empathetic manner. You will have a caring approach and be hard working and motivated to provide the best patient experience.
About us
We believe in delivering high quality patient care through teamwork.
Our mission is: Working, learning, innovating and improving together to empower our patients to live the best lives they are able to.
Date posted
24 November 2023
Pay scheme
Other
Salary
£10.80 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A0676-23-0012
Job locations
Bushmead Medical Centre
131 Bushmead Road
Luton
LU2 7YT
Job descriptionJob description
Job responsibilities
Greet and assist patients in person on a daily basis.
Communicate with patients, visitors and Practice staff to ensure surgeries run smoothly and on time.
Provide patients, visitors, etc. with basic information and act as a resource, where more help is required.
Operate clinical computer system and maintain high quality data entry.
Signpost patients as appropriate.
We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
Previous medical or healthcare receptionist experience is desirable but not necessary as full training will be given
Job responsibilities
Greet and assist patients in person on a daily basis.
Communicate with patients, visitors and Practice staff to ensure surgeries run smoothly and on time.
Provide patients, visitors, etc. with basic information and act as a resource, where more help is required.
Operate clinical computer system and maintain high quality data entry.
Signpost patients as appropriate.
We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
Previous medical or healthcare receptionist experience is desirable but not necessary as full training will be given
Person SpecificationPerson Specification
Personal Attributes
Essential
Qualifications
Essential
Experience
Essential
Desirable
Skills and Abilities
Essential
Personal Attributes
Essential
Qualifications
Essential
Experience
Essential
Desirable
Skills and Abilities
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lea Vale Medical Practice
Address
Bushmead Medical Centre
131 Bushmead Road
Luton
LU2 7YT
Employer's website
Employer details
Employer name
Lea Vale Medical Practice
Address
Bushmead Medical Centre
131 Bushmead Road
Luton
LU2 7YT
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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