• Job Description

  Req#: A4060-25-0008?language=en&page=860&sort=publicationDateDesc

  Job summary

  We are looking for a permanent full time Medical Receptionist to join our team based at The Robert Darbishire Practice, the largest and busiest of the three GP practices within Better Health MCR. The post is 37.5 hours per week; Monday - Friday 08:00 - 16:30.

  The postholder will be required to work flexibly and to provide cover for absence and busy periods. As part of this, they may be required to work Saturdays. There may also be a requirement for the postholder to work at our other practices from time to time.

  Salary will be within the range £24,638 to £26,177 (pro rata) depending on experience. We offer 5.4 - 6.6 weeks holiday plus bank holidays (pro rata) and optional membership of the NHS Pension Scheme

  Main duties of the job

  Our reception team are the first point of contact for our patients and play an important role in understanding patients needs, resolving queries, dealing with prescription requests and either booking an appointment with the most appropriate clinician at the practice or signposting the patient to a service outside the practice.

  You dont need to have worked in healthcare before as long as you have excellent people skills, a good attention to detail and you are willing and eager to learn new skills. We will provide in-house training and support.

  About us

  We are Better Health MCR: thinking differently, breaking barriers, improving lives. You can read more about us on our website and in our mission document, using the links on the right.

  We are a friendly, forward-thinking, not-for-profit social enterprise providing primary care medical services in Manchester. We operate three GP practices: The Robert Darbishire Practice in Rusholme Health Centre (which is also head office) and which has a branch at The University of Manchester, Brooklands Medical Practice in Wythenshawe and The Whitswood Practice in Alexandra Park Health Centre. In total we have over 44,000 patients.

  Our patients are very diverse and include established communities as well as new communities from all over the world. We have good links with the University and a sizeable student population.

  Our staff team of about 120 people has a huge range of fantastic skills and experience. We are also our own Primary Care Network, which means our shared (ARRS) staff are fully integrated into our services, providing a seamless service for patients.

  Details

  Date posted

  20 June 2025

  Pay scheme

  Other

  Salary

  £24,638 to £26,177 a year

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A4060-25-0008

  Job locations

  Rusholme Health Centre

  Walmer Street

  Manchester

  M14 5NP

  
  

  Job description

  Job responsibilities

  An outline of the job is above. For the full job description please see the supporting document on the right/below.

  The post is full-time and will be mostly based at The Robert Darbishire Practice, although you will also need to be able to travel to our other sites as needed. The usual working hours are Monday to Friday 08:00 16:30.

  Salary will be in the range £24,638 to £26,177 pro rata (full-time is 37.5 hours), depending on experience. We offer membership of the NHS Pension Scheme and 5.4-6.6 weeks' holiday (depending on NHS service) plus bank holidays (pro rata). (The post is not subject to Agenda for Change terms and conditions.)

  Recruitment process

  Please apply using the NHS Jobs online system. Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and demonstrate how you meet the requirements of the person specification. The information you provide should be clear and concise. You should not use AI; if it appears that you have used AI your application may be automatically disregarded.

  The closing date for applications is 08/07/2025. This date may be brought forward if there are a large number of applications, so please do not delay.

  Short-listed candidates will be informed via email / phone and will be required to attend a face to face interview followed by a short test.

  Formal interviews will be held on 17/07/2025 and 18/07/2025.

  Better Health MCR Ltd. We are an equal opportunities employer and an accredited Real Living Wage employer.

  Job description

  Job responsibilities

  An outline of the job is above. For the full job description please see the supporting document on the right/below.

  The post is full-time and will be mostly based at The Robert Darbishire Practice, although you will also need to be able to travel to our other sites as needed. The usual working hours are Monday to Friday 08:00 16:30.

  Salary will be in the range £24,638 to £26,177 pro rata (full-time is 37.5 hours), depending on experience. We offer membership of the NHS Pension Scheme and 5.4-6.6 weeks' holiday (depending on NHS service) plus bank holidays (pro rata). (The post is not subject to Agenda for Change terms and conditions.)

  Recruitment process

  Please apply using the NHS Jobs online system. Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and demonstrate how you meet the requirements of the person specification. The information you provide should be clear and concise. You should not use AI; if it appears that you have used AI your application may be automatically disregarded.

  The closing date for applications is 08/07/2025. This date may be brought forward if there are a large number of applications, so please do not delay.

  Short-listed candidates will be informed via email / phone and will be required to attend a face to face interview followed by a short test.

  Formal interviews will be held on 17/07/2025 and 18/07/2025.

  Better Health MCR Ltd. We are an equal opportunities employer and an accredited Real Living Wage employer.

  Person Specification

  Qualifications

  Essential

  • General education to GCSE level or equivalent.

  Experience

  Essential

  • Experience working with the public, preferably in a customer service role.
  • Experience of completing a variety of administrative and clerical tasks.
  • Experience using computers with a variety of different software packages, and good keyboard skills.
  • Experience of dealing with challenging behaviours and emotional situations.

  Personal Skills and Abilities

  Essential

  • Excellent communication skills (both verbally and written).
  • Excellent IT skills.
  • The ability to work calmly and effectively in a busy environment whilst dealing with multiple tasks, prioritising them accordingly.
  • The ability to deal with sensitive personal information and respect our patients' right to confidentiality.
  • Good people skills with both colleagues and patients, being able to work as part of a busy team demonstrating understanding, compassion and assertiveness when appropriate.

  Other

  Essential

  • A commitment to our organisational values to provide the best possible service to a diverse inner-city population.
  • An excellent attendance record in previous roles.

  Person Specification

  Qualifications

  Essential

  • General education to GCSE level or equivalent.

  Experience

  Essential

  • Experience working with the public, preferably in a customer service role.
  • Experience of completing a variety of administrative and clerical tasks.
  • Experience using computers with a variety of different software packages, and good keyboard skills.
  • Experience of dealing with challenging behaviours and emotional situations.

  Personal Skills and Abilities

  Essential

  • Excellent communication skills (both verbally and written).
  • Excellent IT skills.
  • The ability to work calmly and effectively in a busy environment whilst dealing with multiple tasks, prioritising them accordingly.
  • The ability to deal with sensitive personal information and respect our patients' right to confidentiality.
  • Good people skills with both colleagues and patients, being able to work as part of a busy team demonstrating understanding, compassion and assertiveness when appropriate.

  Other

  Essential

  • A commitment to our organisational values to provide the best possible service to a diverse inner-city population.
  • An excellent attendance record in previous roles.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Better Health MCR

  Address

  Rusholme Health Centre

  Walmer Street

  Manchester

  M14 5NP

  
  

  Employer's website

  https://www.betterhealthmcr.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Better Health MCR

  Address

  Rusholme Health Centre

  Walmer Street

  Manchester

  M14 5NP

  
  

  Employer's website

  https://www.betterhealthmcr.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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