• Job Description

  Req#: A1594-25-0004?language=en&page=529&sort=publicationDateDesc

  Job summary

  We are seeking a receptionist to join our friendly GP practice at James Fisher Medical Centre, located in a residential area of Bournemouth.

  The position will be on a 12-month fixed-term maternity cover contract, working a minimum of 18 hours per week, up to 37.5 hours per week within the hours of 8:00am and 6:00pm, across Monday to Friday. We will consider full time or part time applicants for this role.

  There may be an opportunity for full-time or part-time work after the 12-month contract expires.

  Main duties of the job

  Our reception team are responsible for undertaking a wide range of reception duties and the provision of general support to the multi-disciplinary team. Duties can include, but are not limited to, greeting and directing patients, projecting a positive and friendly image to patients and other visitors, either in person or via the telephone, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

  As a receptionist you will act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

  General Practice is fast paced so if you thrive in a busy environment, we would love you to consider joining our team.

  About us

  We are a well-established and successful practice, providing primary care services to 12,500 patients and employ over 50 hard working colleagues, both clinical and administrative.

  Details

  Date posted

  01 July 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Full-time, Part-time

  Reference number

  A1594-25-0004

  Job locations

  4 Tolpuddle Gardens

  Bournemouth

  Dorset

  BH9 3LQ

  
  

  Job description

  Job responsibilities

  Job Responsibilities

  • Act as the first point of contact for all visitors to the practice and at all times be professional, polite and efficient
  • Maintain and monitor the practice appointment system
  • Process personal, telephone and e-requests for appointments
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
  • Signpost patients to the most appropriate professional or correct service as per care navigation training
  • Initiating contact with and responding to, requests from patients, team members and external agencies
  • Photocopy documentation as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into patients healthcare records as necessary
  • Manage all queries as necessary in an efficient manner
  • Carry out system searches as requested
  • Maintain a clean, tidy, effective working area at all times
  • Monitor and maintain the reception area and notice boards
  • Support all clinical staff with general tasks as requested
  • All other reception duties as required.

  Job description

  Job responsibilities

  Job Responsibilities

  • Act as the first point of contact for all visitors to the practice and at all times be professional, polite and efficient
  • Maintain and monitor the practice appointment system
  • Process personal, telephone and e-requests for appointments
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
  • Signpost patients to the most appropriate professional or correct service as per care navigation training
  • Initiating contact with and responding to, requests from patients, team members and external agencies
  • Photocopy documentation as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into patients healthcare records as necessary
  • Manage all queries as necessary in an efficient manner
  • Carry out system searches as requested
  • Maintain a clean, tidy, effective working area at all times
  • Monitor and maintain the reception area and notice boards
  • Support all clinical staff with general tasks as requested
  • All other reception duties as required.

  Person Specification

  Qualifications

  Essential

  • - Good standard of secondary education including GSCE or equivalent in English and Maths

  Desirable

  • - AMSPAR Receptionist Qualification or equivalent
  • - NVQ Level 2 in Health and Social Care or equivalent

  Personal Qualities

  Essential

  • - Polite and confident
  • - Flexible and adaptability to work effectively within a diverse and changing healthcare environment
  • - Motivated
  • - High levels of integrity and loyalty
  • - Sensitive and empathetic in distressing situations
  • - Ability to work under pressure
  • - Always maintains confidentiality

  Desirable

  • - Forward thinker
  • - Flexibility to work outside of core hours as required by business needs

  Skills

  Essential

  • - Must be an excellent communicator both spoken and written, with the ability to interact effectively with patients, colleagues and external stakeholders
  • - Clear, polite telephone manner
  • - Effective time management skills with the ability to plan and organize workload
  • - Strong IT skills, competent in the use of Office and Outlook
  • - Ability to work as a team member and autonomously
  • - Problem solving skills, with the ability to resolve patient complaints or issues effectively
  • - Ability to follow policy and procedure

  Desirable

  • - SystmOne/EMIS/Vision or other clinical system, user skills

  Experience

  Essential

  • - Experience of working with the general public
  • - Experience of administrative duties

  Desirable

  • - Experience of working in a healthcare setting

  Person Specification

  Qualifications

  Essential

  • - Good standard of secondary education including GSCE or equivalent in English and Maths

  Desirable

  • - AMSPAR Receptionist Qualification or equivalent
  • - NVQ Level 2 in Health and Social Care or equivalent

  Personal Qualities

  Essential

  • - Polite and confident
  • - Flexible and adaptability to work effectively within a diverse and changing healthcare environment
  • - Motivated
  • - High levels of integrity and loyalty
  • - Sensitive and empathetic in distressing situations
  • - Ability to work under pressure
  • - Always maintains confidentiality

  Desirable

  • - Forward thinker
  • - Flexibility to work outside of core hours as required by business needs

  Skills

  Essential

  • - Must be an excellent communicator both spoken and written, with the ability to interact effectively with patients, colleagues and external stakeholders
  • - Clear, polite telephone manner
  • - Effective time management skills with the ability to plan and organize workload
  • - Strong IT skills, competent in the use of Office and Outlook
  • - Ability to work as a team member and autonomously
  • - Problem solving skills, with the ability to resolve patient complaints or issues effectively
  • - Ability to follow policy and procedure

  Desirable

  • - SystmOne/EMIS/Vision or other clinical system, user skills

  Experience

  Essential

  • - Experience of working with the general public
  • - Experience of administrative duties

  Desirable

  • - Experience of working in a healthcare setting

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  James Fisher Medical Centre

  Address

  4 Tolpuddle Gardens

  Bournemouth

  Dorset

  BH9 3LQ

  
  

  Employer's website

  https://www.jfmc.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  James Fisher Medical Centre

  Address

  4 Tolpuddle Gardens

  Bournemouth

  Dorset

  BH9 3LQ

  
  

  Employer's website

  https://www.jfmc.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice