NHS
Medical Receptionist - MOD Abbey Wood
This job is now closed
Job Description
- Req#: A0695-25-0001?language=en&page=303&sort=publicationDateDesc
Provide a professional, friendly and empathetic reception service to our patients and visitors.
Help all team members with administrative support as needed by the demands of the Practice.
Book appointments, respond to patient queries, signpost and provide guidance. Receive and manage post, action and respond to emails.
Maintain confidentiality of all patient records and data at all times.
Take responsibility for updating the patient information/compliment boards and patient leaflets.
Manage minor patient complaints/comments at front desk.
Maintain the team website with current information.
Deal with day-to-day IT problems, such as reporting printer/scanner failures.
Be aware of Health and Safety procedures/Risk Management. Report significant events.
Be committed to training and education. Remain up to date with mandatory training.
Attend, participate in and contribute to all staff meetings. Provide feedback as requested for practice development plans and reports. Feel confident and free to speak up regarding concerns.
Show kindness and be prepared to sign up to the team agreed standard of behaviours/D&I policies.
Provide a professional, friendly and empathetic reception service to our patients and visitors.
Help all team members with administrative support as needed by the demands of the Practice.
Book appointments, respond to patient queries, signpost and provide guidance. Receive and manage post, action and respond to emails.
Maintain confidentiality of all patient records and data at all times.
Take responsibility for updating the patient information/compliment boards and patient leaflets.
Manage minor patient complaints/comments at front desk.
Maintain the team website with current information.
Deal with day-to-day IT problems, such as reporting printer/scanner failures.
Be aware of Health and Safety procedures/Risk Management. Report significant events.
Be committed to training and education. Remain up to date with mandatory training.
Attend, participate in and contribute to all staff meetings. Provide feedback as requested for practice development plans and reports. Feel confident and free to speak up regarding concerns.
Show kindness and be prepared to sign up to the team agreed standard of behaviours/D&I policies.
- GCSE grade A to C in English and Maths or equivalent
- You just need to be passionate about providing an excellent customer service.
- Experience of working in a GP Practice is NOT essential as full training will be provided.
- GCSE grade A to C in English and Maths or equivalent
- You just need to be passionate about providing an excellent customer service.
- Experience of working in a GP Practice is NOT essential as full training will be provided.
Job summary
Hanham Health is seeking to recruit a Medical Receptionist to provide a high-quality reception service at the GP Practice based at the MOD Abbey Wood site in Filton.
This is an exciting opportunity to join our small, patient centred team, providing Primary Healthcare and Occupational Health support to military personnel.
You will work a minimum of 24 hours over 3 days.
Main duties of the job
You will be an ambassador for the Practice offering a professional and caring welcome to patients and visitors, assisting and signposting them in person.
You will provide support to the admin team and work closely with all of the Medical Centre team to provide day to day management of the reception area.
Our ideal candidate will be able to prioritise activities, working in a calm, organised and methodical way, within a busy environment.
There will be opportunity for further training and the chance to get involved in our patient health promotions.
This role includes access to highly sensitive information and you must conduct your work with the strictest confidence and comply with information governance, data protection and record keeping policies at all times.
Previous experience of working in GP Practice is not essential as full training will be offered. You just need to have a passion for providing an exceptional customer service.
About us
Hanham Health is a large forward thinking GP practice in South Gloucestershire operating over several sites.
We offer a high standard of service to our patients and embrace different ways of working with new initiatives and quality improvements.
The Abbey Wood team are a quality-driven, friendly, supportive and innovative Practice. We have long been involved in the career development of our team members.
Date posted
19 March 2025
Pay scheme
Other
Salary
£12 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A0695-25-0001
Job locations
Abbey Wood Medical Centre
MOD Abbey Wood
Bristol
BS34 8JH
Job descriptionJob description
Job responsibilities
KEY TASKS:
Job responsibilities
KEY TASKS:
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Qualifications
Essential
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hanham Health
Address
Abbey Wood Medical Centre
MOD Abbey Wood
Bristol
BS34 8JH
Employer's website
https://www.hanhamhealth.co.uk (Opens in a new tab)
Employer details
Employer name
Hanham Health
Address
Abbey Wood Medical Centre
MOD Abbey Wood
Bristol
BS34 8JH
Employer's website
https://www.hanhamhealth.co.uk (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.