• Job Description

  Req#: A2646-24-0001?language=en&page=110&sort=publicationDateDesc

  Job summary

  Due to an expansion of our team an opportunity has arisen for a part time receptionist in our friendly and hardworking GP practice

  As part of the Clinical Support team you will be involved in supporting the clinical staff dealing with both inbound queries from patients, as well as assisting outbound calls liaising with patients.

  Main duties of the job

  The duties and responsibilities to be undertaken by members of the practice reception team may include:

  Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols

  Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

  Processing and distributing incoming and outgoing mail

  Taking messages and passing on information

  Filing and retrieving paperwork

  Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

  Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

  Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning

  About us

  Firdale Medical Centre is a member of Northwich Primary Care Network. We currently look after over 10500 patients and also mentor and support one of the local nursing homes.

  The practice is led by 3 partners; we employ 3 salaried GPs, two nurses, health care assistant, a pharmacist, pharmacy technician and musculo skeletal specialist.

  We are also teaching practice supporting foundation and specialty doctors.

  We like to think there is more to work than roles and responsibilities and it is essential for everyone to feel a part of the team and able to contribute to the services we provide.

  Date posted

  16 April 2024

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A2646-24-0001

  Job locations

  Firdale Medical Centre

  Firdale Road

  Northwich

  Cheshire

  CW8 4AZ

  
  

  Job description

  Job responsibilities

  Main Duties:

  To receive and greet patients, i.e. patients and visitors to the Practice, in a welcoming and professional manner.

  To answer telephone calls in a professional manner ensuring important and appropriate information is documented and redirected accordingly.

  To provide accurate and up to date information, answer the enquiries of patients and visitors where necessary seeking the advice of others, respond to and / or redirect all patient and visitor requests accordingly.

  To accurately maintain and update appointment systems, booking in patients and visitors in line with practice appointments and visitors procedures.

  To accurately maintain and update both computerised and manual filing systems, including: setting up new patient records on the clinical system; updating patient details; entry of identified clinical data to medical records; forwarding of correspondences.

  To coordinate and arrange support services including interpreting services.

  To ensure reception and waiting areas are maintained in a clean and tidy state, preparing and tidying rest and meeting areas, when requested, including the making of drinks and loading and emptying of the dishwasher.

  To open and lock up the Reception area at the beginning and end of the day and to ensure the building is secure each evening before leaving and ensuring the premises are adequately alarmed.

  Arrange for an ambulance for patients as and when requested by the clinician.

  Notify the team leader of any equipment or IT failures or faulty equipment.

  To attend meetings as required, e.g. business meeting, reception meeting and all PLT sessions.

  Provide guidance and training to new members of staff to help them achieve their objectives.

  Ensure all individually attended training sessions are cascaded to all members of the reception team.

  To maintain patient and staff confidentiality all times including outside of the work environment.

  To provide holiday and sickness cover for reception and other administration duties as required.

  To undertake any other duties commensurate with the scope of the role and within your skill set as requested.

  Job description

  Job responsibilities

  Main Duties:

  To receive and greet patients, i.e. patients and visitors to the Practice, in a welcoming and professional manner.

  To answer telephone calls in a professional manner ensuring important and appropriate information is documented and redirected accordingly.

  To provide accurate and up to date information, answer the enquiries of patients and visitors where necessary seeking the advice of others, respond to and / or redirect all patient and visitor requests accordingly.

  To accurately maintain and update appointment systems, booking in patients and visitors in line with practice appointments and visitors procedures.

  To accurately maintain and update both computerised and manual filing systems, including: setting up new patient records on the clinical system; updating patient details; entry of identified clinical data to medical records; forwarding of correspondences.

  To coordinate and arrange support services including interpreting services.

  To ensure reception and waiting areas are maintained in a clean and tidy state, preparing and tidying rest and meeting areas, when requested, including the making of drinks and loading and emptying of the dishwasher.

  To open and lock up the Reception area at the beginning and end of the day and to ensure the building is secure each evening before leaving and ensuring the premises are adequately alarmed.

  Arrange for an ambulance for patients as and when requested by the clinician.

  Notify the team leader of any equipment or IT failures or faulty equipment.

  To attend meetings as required, e.g. business meeting, reception meeting and all PLT sessions.

  Provide guidance and training to new members of staff to help them achieve their objectives.

  Ensure all individually attended training sessions are cascaded to all members of the reception team.

  To maintain patient and staff confidentiality all times including outside of the work environment.

  To provide holiday and sickness cover for reception and other administration duties as required.

  To undertake any other duties commensurate with the scope of the role and within your skill set as requested.

  Person Specification

  Experience

  Essential

  • Experience of working in a fast paced environment, managing priorities.
  • Experience of working as part of a multi-disciplinary team.
  • Experience of working with people

  Desirable

  • Experience of working in a GP practice or other medical environment in similar capacity

  Qualifications

  Essential

  • GCSE grade A to C in English and Maths
  • Good IT skills

  Knowledge and Skills

  Essential

  • Excellent customer service skills.
  • Good telephone manner
  • Resilience

  Person Specification

  Experience

  Essential

  • Experience of working in a fast paced environment, managing priorities.
  • Experience of working as part of a multi-disciplinary team.
  • Experience of working with people

  Desirable

  • Experience of working in a GP practice or other medical environment in similar capacity

  Qualifications

  Essential

  • GCSE grade A to C in English and Maths
  • Good IT skills

  Knowledge and Skills

  Essential

  • Excellent customer service skills.
  • Good telephone manner
  • Resilience

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Firdale Medical Centre

  Address

  Firdale Medical Centre

  Firdale Road

  Northwich

  Cheshire

  CW8 4AZ

  
  

  Employer's website

  https://www.firdalemedicalcentre.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Firdale Medical Centre

  Address

  Firdale Medical Centre

  Firdale Road

  Northwich

  Cheshire

  CW8 4AZ

  
  

  Employer's website

  https://www.firdalemedicalcentre.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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