This job is now closed
Job Description
- Req#: A3504-04-2025?language=en&page=706&sort=publicationDateDesc
- Ability to communicate effectively, verbally and in writing
- Experience working with the public
- Microsoft office computer skills
- Email and internet experience
- Telephone skills
- Medical reception experience
- working knowledge of EMIS Web clinical system
- Working knowledge of Docman document management
- Ability to communicate effectively, verbally and in writing
- Experience working with the public
- Microsoft office computer skills
- Email and internet experience
- Telephone skills
- Medical reception experience
- working knowledge of EMIS Web clinical system
- Working knowledge of Docman document management
Job summary
We are looking to appoint both part-time and full-time receptionists to join our team.
Our ideal applicant is enthusiastic, hard-working, and must be able to demonstrate excellent communication skills. You will possess good organisational skills and be able to multi-task in a very busy environment. Full training will be provided and although experience with primary care systems (in particular Emis Web) is an advantage, this is not compulsory.
The position is full-time hours 37 per week, the practice is open between 07.30am and 7pm the successful candidate will be expected to work between these times (lates included). Hours to be confirmed on appointment.
The successful candidate must be eligible to work in the UK and be willing to undergo a DBS check.
Closing date for applications: 12 noon, 9th May 2025
Previous applicants need not apply.
We reserve the right to close the advert early if required.
Main duties of the job
The successful candidate will need to have an understanding of confidentiality at all times and will be dealing with patients many of whom are unwell, with a variety of challenging conditions by phone, email and face to face. You will need to have the ability to communicate effectively, verbally and in writing, be able to work under pressure and be resilient.
About us
Royton & Crompton Family Practice is the largest GP practice within Oldham. We are a friendly team consisting of 4 Partners, Clinical staff and Admin staff all housed in a purpose built Health Centre with over 21,500 patients.
Date posted
24 April 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A3504-04-2025
Job locations
Park Street
Royton
Oldham
OL2 6QW
Job descriptionJob description
Job responsibilities
Major Duties and Responsibilities
To book routine and emergency appointments for patients, both over the telephone and for patients presenting to the surgery. The surgery also uses accurx triage system, once the patients have been triaged the receptionist will contact patients with appointment.
To receive patients arriving at the surgery for appointments with the GP or members of the Primary Health Care Team.
To answer telephone enquiries and to record messages from various sources for the information of the GP or members of the Primary Health Care Team. To deal with requests from patients for home visits and to prepare records for GP visiting.
Explain practice arrangements and formal requirements to new patients and ensure all relevant paperwork is processed.
Respond to all requests for assistance from patients and visitors.
Email and photocopying documents.
Open and distribute mail.
To ensure that GP consulting rooms and reception area are tidy.
Book requests for ambulance transport on the form provided and document a reminder in the Message Book.
Any other delegated duties considered appropriate to the post.
Job responsibilities
Major Duties and Responsibilities
To book routine and emergency appointments for patients, both over the telephone and for patients presenting to the surgery. The surgery also uses accurx triage system, once the patients have been triaged the receptionist will contact patients with appointment.
To receive patients arriving at the surgery for appointments with the GP or members of the Primary Health Care Team.
To answer telephone enquiries and to record messages from various sources for the information of the GP or members of the Primary Health Care Team. To deal with requests from patients for home visits and to prepare records for GP visiting.
Explain practice arrangements and formal requirements to new patients and ensure all relevant paperwork is processed.
Respond to all requests for assistance from patients and visitors.
Email and photocopying documents.
Open and distribute mail.
To ensure that GP consulting rooms and reception area are tidy.
Book requests for ambulance transport on the form provided and document a reminder in the Message Book.
Any other delegated duties considered appropriate to the post.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Royton and Crompton family practice
Address
Park Street
Royton
Oldham
OL2 6QW
Employer's website
https://www.roytonandcromptonpractice.co.uk/ (Opens in a new tab)
Employer details
Employer name
The Royton and Crompton family practice
Address
Park Street
Royton
Oldham
OL2 6QW
Employer's website
https://www.roytonandcromptonpractice.co.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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