• Job Description

  Req#: A0559-25-0000?language=en&page=33&sort=publicationDateDesc

  Job summary

  The Pinner Road Surgery is a friendly, forward-thinking GP practice in Harrow. We are seeking a committed, enthusiastic and IT-confident individual to join our reception team. You will be the first point of contact for our patients, providing professional and courteous support to both patients and staff. Excellent communication and customer service skills are essential. Experience in a healthcare setting is desirable but not essential. Full training will be provided.

  Main duties of the job

  As a Receptionist, you will be the first point of contact for our patients and visitors. Your responsibilities will include providing administrative support to the clinical and non-clinical teams, coordinating front-desk activities, greeting patients, handling telephone queries, and managing correspondence.

  Main Duties of the Job

  • Greet and direct patients and visitors
  • Book, amend and cancel appointments via EMIS Web
  • Manage patient registrations (new, temporary and updates)
  • Handle incoming calls and manage the practice email inbox
  • Process incoming/outgoing mail and documentation
  • Scan, file and input patient-related data into EMIS Web
  • Support administrative requests from clinical staff
  • Respect and maintain patient confidentiality at all times

  About us

  The Pinner Road Surgery is a growing GP practice with a patient population of approximately 5,000. Our multidisciplinary team includes GPs, nurses, HCAs, mental health nurse, pharmacists and an experienced administrative team. As a teaching and training practice, we prioritise development and team wellbeing. We pride ourselves on our supportive culture, patient-focused ethos, and commitment to innovation in primary care.

  Details

  Date posted

  06 June 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A0559-25-0000

  Job locations

  196 Pinner Road

  Harrow

  Middlesex

  HA1 4JS

  
  

  Job description

  Job responsibilities

  To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

  Job description

  Job responsibilities

  To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

  Person Specification

  Skills & Abilities

  Essential

  • - Strong verbal and written communication skills
  • - IT literate with experience using Microsoft Office
  • - Excellent time management and attention to detail
  • - Ability to work independently and as part of a team

  Knowledge

  Essential

  • - Understanding of confidentiality and data protection
  • - Familiarity with EMIS Web

  Qualifications

  Essential

  • - GCSE English and Maths (AC or equivalent)
  • - Customer-facing or administrative experience

  Desirable

  • - Previous NHS or general practice experience

  Person Specification

  Skills & Abilities

  Essential

  • - Strong verbal and written communication skills
  • - IT literate with experience using Microsoft Office
  • - Excellent time management and attention to detail
  • - Ability to work independently and as part of a team

  Knowledge

  Essential

  • - Understanding of confidentiality and data protection
  • - Familiarity with EMIS Web

  Qualifications

  Essential

  • - GCSE English and Maths (AC or equivalent)
  • - Customer-facing or administrative experience

  Desirable

  • - Previous NHS or general practice experience

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  The Pinner Road Surgery

  Address

  196 Pinner Road

  Harrow

  Middlesex

  HA1 4JS

  
  

  Employer's website

  https://pinnerroadsurgery.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  The Pinner Road Surgery

  Address

  196 Pinner Road

  Harrow

  Middlesex

  HA1 4JS

  
  

  Employer's website

  https://pinnerroadsurgery.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice