• Job Description

  Req#: A1691-25-0004?language=en&page=136&sort=publicationDateDesc

  Job summary

  ** INTERVIEWS WILL BE HELD THURSDAY 13TH MARCH 2025 **

  A Medical Receptionist plays a crucial role in ensuring the smooth running of a GP Surgery by providing front-line support to patients and our team of healthcare professionals. This role involves handling administrative tasks, managing patient appointments and ensuring excellent patient care and confidentiality.

  • Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

  • Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team

  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

  Main duties of the job

  Patient Interaction & Communication:

  • Greet and assist patients in a friendly and professional manner
  • Answer telephone calls, deal with patient queries and signpost appropriately
  • Book, amend and cancel appointments using EMIS Web clinical system
  • Process prescription requests and liaise with the in-house pharmacy team
  • Provide information about services, policies and procedures.

  Administrative Duties:

  • Maintain accurate patient records
  • Handle incoming and outgoing correspondence, including emails
  • Coding, filing and managing medical documents.

  Confidentiality & Compliance:

  • Ensure patient confidentiality is maintained at all times
  • Adhere to NHS policies, GDPR and practice protocols
  • Support the practice in safeguarding and data protection compliance.

  Teamwork & Additional Support:

  • Work collaboratively with both clinical and administrative teams.

  About us

  James Alexander Family Practice is a large Primary Care Organisation, delivering General Practice services across two sites; with practices at Bransholme Health Centre and Princes Medical Centre.

  Patient-centred care is at the heart of our organisation, with one of our key objectives being to provide a high-quality service to our patients.

  Our total list size is over 21,000 patients with over 13,000 registered at Bransholme, and over 8,000 at Princes Avenue.

  We have a wide and diverse clinical team of both medical and non-medical staff with a range of staff including Clinical Practitioners, First Contact Physiotherapists, GP Assistants, Practice Nurses, Health Care Assistants and a Mental Health Practitioner. We also have a dedicated in-house Pharmacy Team.

  We work closely with the Primary Care Network; Marmot PCN and both get support from and support the PCN.

  James Alexander Family Practice recognises the importance of personal interests and family life and works to create a healthy work/life balance for all staff.

  Regular staff activities are arranged outside of work to support and maintain staff emotional wellbeing, recent events have included walking with alpacas and wine tasting.

  We have staff health and wellbeing weeks throughout year where staff get access to activities such as massages, reiki and jewellery making through the working week.

  We actively take part in events to support local organisations and charities.

  Date posted

  24 February 2025

  Pay scheme

  Other

  Salary

  £19,100 a year

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A1691-25-0004

  Job locations

  Princes Medical Centre

  Princes Avenue

  Hull

  HU5 3QA

  
  

  Job description

  Job responsibilities

  The following are the core responsibilities of the Medical Receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

  • Process personal, telephone and e-requests for appointments
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
  • Signpost patients to the correct service
  • Process incoming and outgoing mail
  • Initiating contact with and responding to, requests from patients, team members and external agencies
  • Read code data on Emis Web
  • Photocopy documentation as required
  • File and store records as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into the patients healthcare records as necessary
  • Scanning of patient related documentation and attaching scanned documents to patients healthcare records
  • Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
  • Manage all queries (including administrative queries) as necessary in an efficient manner
  • Maintain a clean, tidy, effective working area at all times
  • Support all clinical staff with general tasks as requested.

  Job description

  Job responsibilities

  The following are the core responsibilities of the Medical Receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

  • Process personal, telephone and e-requests for appointments
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
  • Signpost patients to the correct service
  • Process incoming and outgoing mail
  • Initiating contact with and responding to, requests from patients, team members and external agencies
  • Read code data on Emis Web
  • Photocopy documentation as required
  • File and store records as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into the patients healthcare records as necessary
  • Scanning of patient related documentation and attaching scanned documents to patients healthcare records
  • Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
  • Manage all queries (including administrative queries) as necessary in an efficient manner
  • Maintain a clean, tidy, effective working area at all times
  • Support all clinical staff with general tasks as requested.

  Person Specification

  Other Requirements

  Essential

  • Ability to work flexible hours, to provide cover for annual leave and sickness as required
  • Commitment to providing high-quality patient care

  Desirable

  • Knowledge of different languages

  Experience

  Essential

  • Experience in a customer-facing role (e.g. receptionist, administrator).
  • Experience handling confidential information

  Desirable

  • Experience working in a GP surgery or healthcare setting
  • Knowledge of EMIS Web clinical system

  Qualifications

  Essential

  • GCSEs (or equivalent) in English & Maths

  Desirable

  • NVQ Level 2/3 in Customer Service or Business Administration

  Knowledge & Understanding

  Essential

  • Understanding of confidentiality and data protection (e.g. GDPR)
  • Awareness of NHS policies and procedures

  Desirable

  • Knowledge of appointment booking systems
  • Understanding of CQC requirements

  Personal Qualities

  Essential

  • Friendly and approachable
  • Ability to remain calm under pressure
  • Team player with a flexible attitude

  Desirable

  • Willingness to undertake further training
  • Interest in healthcare administration

  Skills & Abilities

  Essential

  • Excellent verbal and written communication
  • Strong organisational and multi-tasking skills
  • Ability to handle difficult situations professionally
  • Computer literacy, including Microsoft Office

  Desirable

  • Ability to use EMIS Web clinical system
  • Understanding of medical terminology

  Person Specification

  Other Requirements

  Essential

  • Ability to work flexible hours, to provide cover for annual leave and sickness as required
  • Commitment to providing high-quality patient care

  Desirable

  • Knowledge of different languages

  Experience

  Essential

  • Experience in a customer-facing role (e.g. receptionist, administrator).
  • Experience handling confidential information

  Desirable

  • Experience working in a GP surgery or healthcare setting
  • Knowledge of EMIS Web clinical system

  Qualifications

  Essential

  • GCSEs (or equivalent) in English & Maths

  Desirable

  • NVQ Level 2/3 in Customer Service or Business Administration

  Knowledge & Understanding

  Essential

  • Understanding of confidentiality and data protection (e.g. GDPR)
  • Awareness of NHS policies and procedures

  Desirable

  • Knowledge of appointment booking systems
  • Understanding of CQC requirements

  Personal Qualities

  Essential

  • Friendly and approachable
  • Ability to remain calm under pressure
  • Team player with a flexible attitude

  Desirable

  • Willingness to undertake further training
  • Interest in healthcare administration

  Skills & Abilities

  Essential

  • Excellent verbal and written communication
  • Strong organisational and multi-tasking skills
  • Ability to handle difficult situations professionally
  • Computer literacy, including Microsoft Office

  Desirable

  • Ability to use EMIS Web clinical system
  • Understanding of medical terminology

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  James Alexander Family Practice

  Address

  Princes Medical Centre

  Princes Avenue

  Hull

  HU5 3QA

  
  

  Employer's website

  https://www.jamesalexanderfamilypractice.uk/ (Opens in a new tab)

  Employer details

  Employer name

  James Alexander Family Practice

  Address

  Princes Medical Centre

  Princes Avenue

  Hull

  HU5 3QA

  
  

  Employer's website

  https://www.jamesalexanderfamilypractice.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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