• Job Description

  Req#: B0258-25-0051?language=en&page=416&sort=publicationDateDesc

  Job summary

  We are looking to recruit a Medical Receptionist to join our established friendly team. This is for 19 hours per week.

  They will have excellent communication skills, an aptitude for great customer service with a friendly and compassionate nature. The applicant would need to have a flexible attitude, a willingness to develop and be adaptable to change.

  Main duties of the job

  You will have the ability to work in a demanding environment and be committed to delivering excellent care to patients and give support to our clinical team. Experience of working within Primary Care is essential and knowledge of SystmOne desired but not essential as we will provide all mentoring and training relevant to the role.

  Main duties of the job

  Responsibilities

  • Reporting to the Practice Leadership and supported by the ELM Head Office team, ensure that the service provided to patients meets the good standard of CQC through a cohesive and a team driven experience.
  • Facilitates change in the health and wellbeing of patients through enabling patient access whilst directing them to the best service for their need.
  • Able to document contemporaneous and accurate notes and coding into the clinical system.
  • Works as part of the team to achieve good outcomes in; CQC, QOF, enhanced services and local improvement schemes.
  • Ensures awareness of statutory and local procedures, including systems of referral, coding and summarising, processing requests and administration.
  • Ability to recognise signs and symptoms of relating to safeguarding.
  • Assessing problems presented opportunistically by patients, dealing with their admin and support needs.
  • Ability to obtain and document informed consent, chaperoning, information, changes in circumstances (either verbal or written).
  • Ensure infection control and cleaning guidelines are followed.
  • Ability to monitor and manage maintenance of stock and equipment to include refrigeration and emergency equipment and the monitoring under CQC.
  • Providing health education through direction to the right staff in the practice, other support such as pharmacy or leaflets and online approved guidance.
  • Contribute a Medical Receptionist perspective to the practice development plan.

  About us

  Background

  ELM Alliance LTD (Eston, Langbaugh, Middlesbrough Alliance) is a GP Federation, established in 2016; wholly owned by the local GP Practices in Middlesbrough, Redcar and Cleveland. The organisation delivers primary care and community services by contract with the NHS CCG, Local Primary Care Networks and Local Authorities. In addition, we provide enablement and support to our members.

  ELM was rated GOOD by the Care Quality Commission in the latest review in 2019.

  Our ambitions include:

  • Delivery of safe and effective services for patients and members.
  • Reduce inequalities of healthcare, enable patients to have a longer and healthier life.
  • Support and enable our members to deliver its targets and contractual requirements.
  • Improve population health and wellbeing through a place based delivery.
  • Growing in sustainability and service offer, through caring and well led approaches.

  Details

  Date posted

  18 August 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  B0258-25-0051

  Job locations

  Redcar Primary Care Hospital

  West Dyke Road

  Redcar

  Cleveland

  TS10 4NW

  
  

  Job description

  Job responsibilities

  Job Description

  Working under the supervision of the Practice leadership and in collaboration with the rest of the practice team, the post-holder will make him/her-self available to undertake a variety of administrative duties as part of a team to deliver great patient service.

  Responsibilities

  • Reporting to the Practice Leadership and supported by the ELM Head Office team, ensure that the service provided to patients meets the good standard of CQC through a cohesive and a team driven experience.
  • Works as part of the team to achieve good outcomes in; CQC, QOF, enhanced services and local improvement schemes.
  • Ability to recognise signs and symptoms relating to safeguarding.
  • Support the Practice governance agenda.

  Core Areas:

  • Greet patients/visitors at reception, check patients in or deal with their enquiries.
  • General administrative duties such as - dealing with incoming/outgoing post, prescriptions, scanning and accurate computer data entry, summarisation of notes, referrals, processing new patient registration forms and deduction of records.
  • Provide administrative support to the senior admin and clinical team.
  • Answer all telephone calls promptly, booking and managing appointments, visits and care navigation in line with practice protocols.
  • To chaperone for patients if required.
  • Complying with procedures for opening up and closing up of the practice.
  • In the absence of the Office Supervisor liaising with IT for computer/phone related issues.
  • Flexibility to support the reception team with changing shifts if required to cover staff holidays and sickness.
  • You will be expected to carry out any other duties that may reasonably be requested of you, in line with your main duties, by your line manager or Practice Manager.

  Development

  • Undertake all required mandatory training and attend developmental sessions and training as required.

  Other Responsibilities within the Organisation:

  • Awareness of and compliance with all relevant practice .policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety.
  • The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
  • The post-holder should recognise the importance of effective communication within the team members, patients and carers also recognise peoples needs for alternative methods of communication and respond accordingly.
  • Attending training events organised by ELM and other agencies, where appropriate.
  • Attending team meetings and other meetings if necessary.

  Generic Clauses for All Job Descriptions

  • To ensure own actions contribute to the maintenance of a quality service provision.
  • To participate in the organisations objective setting and appraisal process and to undertake any identified training and development related to the post.
  • To undertake statutory and mandatory training as deemed appropriate by ELM Alliance and the Care Quality Commission (CQC).
  • To develop and maintain effective working relationships with colleagues.
  • To adhere to all ELM Alliance policies and procedures.

  Confidentiality

  All staff and contractors working for the ELM Alliance Ltd have both a common law duty and a statutory duty of confidentiality to protect patient (and indeed any personally identifiable) information and only use it for the purposes for which it was intended. The disclosure and use of confidential patient information needs to be both lawful and ethical, complying with the DPA 2018.

  Information Governance

  ALL staff must keep up-to-date with the requirements of information governance and must follow ELM Alliance Ltd policies and procedures to ensure that ELM Alliance Ltd information is dealt with legally, securely, efficiently and effectively. Staff must appropriately manage the records they create or hold during the course of their employment with ELM Alliance Ltd, complying with confidentiality policies, procedures and guidelines (e.g. Freedom of Information Act 2000, Caldicott Guidelines).

  Health & Safety

  All staff have a duty to ensure the health and safety of themselves and others whilst at work. Safe working practices and health and safety precautions are a legal requirement. ALL accidents must be reported to your manager and in line with the general philosophy of ELM Alliance Ltd; you must participate in accident prevention by reporting hazards and following relevant policies and procedures including Moving and Handling Guidelines.

  Risk Management

  You are required to contribute to the control of risk and use the incident reporting system to alert ELM Alliance Ltd of incidents or near misses that may compromise the quality of services. You are required to identify potential risk and mitigate those to minimise or remove negative impact.

  Infection Control:

  All staff have a duty to comply with all ELM Alliance Ltd policies and guidelines in relation to Infection Prevention and Control. You have a duty to ensure that you minimise the risk of infection and infectious diseases. This responsibility includes minimising the risk by highlighting any concerns you may have to the appropriate person as identified in the policies and guidelines and challenging inappropriate infection control and hygiene practice.

  Equality & Human Rights:

  ELM Alliance Ltd will ensure that job applicants and prospective and current employees are treated solely on the basis of their merits, abilities and potential without any unjustified discrimination on grounds of age, gender, gender reassignment, sexual orientation, disability, family circumstances, race, colour, nationality, ethnic origin, religion or belief, trade union activity and social and economic status.

  Codes of Conduct and Accountability:

  You are required to comply with CCG Codes of Conduct and Accountability and any relevant codes of conduct dependent on profession (i.e. GMC, NMC etc)

  You are required to comply with the Care Quality Commission (CQC) regulations and the delivery of those to a minimum Good standard

  Signed on behalf of ELM Alliance Date

  Signed by Post holder Date

  Person Specification Criteria

  Essential:

  GCSE grade A to C in Maths and English

  Excellent verbal and written communication skills

  Desirable:

  Experience of working within a GP surgery

  Previous experience of Systmone clinical system Experience of working within

  • Secondary Care
  • Experience of working with the general public
  • Experience of administrative duties
  • Benefits:
  • NHS pension
  • Free on-site parking
  • Sick pay

  Schedule:

  • Day shift

  Job description

  Job responsibilities

  Job Description

  Working under the supervision of the Practice leadership and in collaboration with the rest of the practice team, the post-holder will make him/her-self available to undertake a variety of administrative duties as part of a team to deliver great patient service.

  Responsibilities

  • Reporting to the Practice Leadership and supported by the ELM Head Office team, ensure that the service provided to patients meets the good standard of CQC through a cohesive and a team driven experience.
  • Works as part of the team to achieve good outcomes in; CQC, QOF, enhanced services and local improvement schemes.
  • Ability to recognise signs and symptoms relating to safeguarding.
  • Support the Practice governance agenda.

  Core Areas:

  • Greet patients/visitors at reception, check patients in or deal with their enquiries.
  • General administrative duties such as - dealing with incoming/outgoing post, prescriptions, scanning and accurate computer data entry, summarisation of notes, referrals, processing new patient registration forms and deduction of records.
  • Provide administrative support to the senior admin and clinical team.
  • Answer all telephone calls promptly, booking and managing appointments, visits and care navigation in line with practice protocols.
  • To chaperone for patients if required.
  • Complying with procedures for opening up and closing up of the practice.
  • In the absence of the Office Supervisor liaising with IT for computer/phone related issues.
  • Flexibility to support the reception team with changing shifts if required to cover staff holidays and sickness.
  • You will be expected to carry out any other duties that may reasonably be requested of you, in line with your main duties, by your line manager or Practice Manager.

  Development

  • Undertake all required mandatory training and attend developmental sessions and training as required.

  Other Responsibilities within the Organisation:

  • Awareness of and compliance with all relevant practice .policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety.
  • The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
  • The post-holder should recognise the importance of effective communication within the team members, patients and carers also recognise peoples needs for alternative methods of communication and respond accordingly.
  • Attending training events organised by ELM and other agencies, where appropriate.
  • Attending team meetings and other meetings if necessary.

  Generic Clauses for All Job Descriptions

  • To ensure own actions contribute to the maintenance of a quality service provision.
  • To participate in the organisations objective setting and appraisal process and to undertake any identified training and development related to the post.
  • To undertake statutory and mandatory training as deemed appropriate by ELM Alliance and the Care Quality Commission (CQC).
  • To develop and maintain effective working relationships with colleagues.
  • To adhere to all ELM Alliance policies and procedures.

  Confidentiality

  All staff and contractors working for the ELM Alliance Ltd have both a common law duty and a statutory duty of confidentiality to protect patient (and indeed any personally identifiable) information and only use it for the purposes for which it was intended. The disclosure and use of confidential patient information needs to be both lawful and ethical, complying with the DPA 2018.

  Information Governance

  ALL staff must keep up-to-date with the requirements of information governance and must follow ELM Alliance Ltd policies and procedures to ensure that ELM Alliance Ltd information is dealt with legally, securely, efficiently and effectively. Staff must appropriately manage the records they create or hold during the course of their employment with ELM Alliance Ltd, complying with confidentiality policies, procedures and guidelines (e.g. Freedom of Information Act 2000, Caldicott Guidelines).

  Health & Safety

  All staff have a duty to ensure the health and safety of themselves and others whilst at work. Safe working practices and health and safety precautions are a legal requirement. ALL accidents must be reported to your manager and in line with the general philosophy of ELM Alliance Ltd; you must participate in accident prevention by reporting hazards and following relevant policies and procedures including Moving and Handling Guidelines.

  Risk Management

  You are required to contribute to the control of risk and use the incident reporting system to alert ELM Alliance Ltd of incidents or near misses that may compromise the quality of services. You are required to identify potential risk and mitigate those to minimise or remove negative impact.

  Infection Control:

  All staff have a duty to comply with all ELM Alliance Ltd policies and guidelines in relation to Infection Prevention and Control. You have a duty to ensure that you minimise the risk of infection and infectious diseases. This responsibility includes minimising the risk by highlighting any concerns you may have to the appropriate person as identified in the policies and guidelines and challenging inappropriate infection control and hygiene practice.

  Equality & Human Rights:

  ELM Alliance Ltd will ensure that job applicants and prospective and current employees are treated solely on the basis of their merits, abilities and potential without any unjustified discrimination on grounds of age, gender, gender reassignment, sexual orientation, disability, family circumstances, race, colour, nationality, ethnic origin, religion or belief, trade union activity and social and economic status.

  Codes of Conduct and Accountability:

  You are required to comply with CCG Codes of Conduct and Accountability and any relevant codes of conduct dependent on profession (i.e. GMC, NMC etc)

  You are required to comply with the Care Quality Commission (CQC) regulations and the delivery of those to a minimum Good standard

  Signed on behalf of ELM Alliance Date

  Signed by Post holder Date

  Person Specification Criteria

  Essential:

  GCSE grade A to C in Maths and English

  Excellent verbal and written communication skills

  Desirable:

  Experience of working within a GP surgery

  Previous experience of Systmone clinical system Experience of working within

  • Secondary Care
  • Experience of working with the general public
  • Experience of administrative duties
  • Benefits:
  • NHS pension
  • Free on-site parking
  • Sick pay

  Schedule:

  • Day shift

  Person Specification

  Development

  Essential

  • Willing to work to achieve qualifications if not currently held or progress to other roles.
  • Willing to consider and attend opportunities to grow the role.
  • Undertake all required mandatory training and attend developmental sessions and clinical training as required.

  Qualifications

  Essential

  • Experience and understanding of the GP Practice environment, including in terms of systems and processes, and particularly with regards to confidentiality.
  • A commitment to maintaining your skills and knowledge, to ensure our patients receive the best service.
  • Good accuracy in terms of record keeping.
  • Excellent communication and problem-solving skills.
  • Excellent time management skills / ability to work to deadlines.
  • A flexibility to work outside of core office hours, for extended hours purposes on rotation.
  • Ability to work as a team

  Person Specification

  Development

  Essential

  • Willing to work to achieve qualifications if not currently held or progress to other roles.
  • Willing to consider and attend opportunities to grow the role.
  • Undertake all required mandatory training and attend developmental sessions and clinical training as required.

  Qualifications

  Essential

  • Experience and understanding of the GP Practice environment, including in terms of systems and processes, and particularly with regards to confidentiality.
  • A commitment to maintaining your skills and knowledge, to ensure our patients receive the best service.
  • Good accuracy in terms of record keeping.
  • Excellent communication and problem-solving skills.
  • Excellent time management skills / ability to work to deadlines.
  • A flexibility to work outside of core office hours, for extended hours purposes on rotation.
  • Ability to work as a team

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  ELM Alliance LTD

  Address

  Redcar Primary Care Hospital

  West Dyke Road

  Redcar

  Cleveland

  TS10 4NW

  
  

  Employer's website

  https://www.elmalliance.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  ELM Alliance LTD

  Address

  Redcar Primary Care Hospital

  West Dyke Road

  Redcar

  Cleveland

  TS10 4NW

  
  

  Employer's website

  https://www.elmalliance.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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