Job description

Job responsibilities

The post holder will form part of the multidisciplinary team providing high quality care for patients of the practice. The role of Receptionist is fundamental to the smooth running of the practice and has a unique role in building relationships with the patients.

The post holder will be the first point of contact for patients at the practice. The role is varied and includes administration duties, face to face work with the public and dealing with telephone enquiries. The post holder will need to have a clear understanding of customer care and be able to work as part of a team as well as being able to use their initiative and prioritise their workload. The post holder will be expected to have a flexible approach to working hours, covering various shift patterns over 5 days, Monday to Friday.

Main Duties and Responsibilities

The post holder will be required to:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way whilst maintaining patient confidentiality.

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers.

Process appointment requests for today and future appointments from patients by telephone and in person.

Undertake Care Navigation signposting patients to the most appropriate Health Care Professional.

Receive incoming and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Action acute and repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours (two working days), either on the computer or manually. Ensuring accuracy of detail and that the patient is informed of prescription policy.

Hand completed prescriptions to the patient checking names and address.

Maintain the computer clinical system in an accurate and secure manner.

Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.

General use of computers for appointments, prescriptions, registering of patients, sending letters to hospital or patients, adding vaccinations, dealing with practice notes and any other input relating to medical records.

To ensure that any medical forms brought into the practice are dealt with efficiently according to practice policy.

To deal with any emergency in reception or on the telephone according to practice policy.

To maintain housekeeping standards in reception and waiting area.

To efficiently deal with messages from GPs, nurses and staff outside the practice such as pharmacies and social services

To answer the phone and communicate messages effectively

To input and receive data from computer and paper systems.

Provide cover for members of the reception team during periods of sickness and annual leave.

Participate in any training programme implemented by the practice as part of this employment.

Ensure all mandatory training is completed on an annual basis including; safeguarding, confidentiality, equality and diversity.

Participate in annual appraisal reviews.

Any other duties at the request of the doctor or office manager

Job responsibilities

The post holder will form part of the multidisciplinary team providing high quality care for patients of the practice. The role of Receptionist is fundamental to the smooth running of the practice and has a unique role in building relationships with the patients.

The post holder will be the first point of contact for patients at the practice. The role is varied and includes administration duties, face to face work with the public and dealing with telephone enquiries. The post holder will need to have a clear understanding of customer care and be able to work as part of a team as well as being able to use their initiative and prioritise their workload. The post holder will be expected to have a flexible approach to working hours, covering various shift patterns over 5 days, Monday to Friday.

Main Duties and Responsibilities

The post holder will be required to:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way whilst maintaining patient confidentiality.

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers.

Process appointment requests for today and future appointments from patients by telephone and in person.

Undertake Care Navigation signposting patients to the most appropriate Health Care Professional.

Receive incoming and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Action acute and repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours (two working days), either on the computer or manually. Ensuring accuracy of detail and that the patient is informed of prescription policy.

Hand completed prescriptions to the patient checking names and address.

Maintain the computer clinical system in an accurate and secure manner.

Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.

General use of computers for appointments, prescriptions, registering of patients, sending letters to hospital or patients, adding vaccinations, dealing with practice notes and any other input relating to medical records.

To ensure that any medical forms brought into the practice are dealt with efficiently according to practice policy.

To deal with any emergency in reception or on the telephone according to practice policy.

To maintain housekeeping standards in reception and waiting area.

To efficiently deal with messages from GPs, nurses and staff outside the practice such as pharmacies and social services

To answer the phone and communicate messages effectively

To input and receive data from computer and paper systems.

Provide cover for members of the reception team during periods of sickness and annual leave.

Participate in any training programme implemented by the practice as part of this employment.

Ensure all mandatory training is completed on an annual basis including; safeguarding, confidentiality, equality and diversity.

Participate in annual appraisal reviews.

Any other duties at the request of the doctor or office manager

Person Specification

Qualifications

Essential

• A good standard of education Computer Literate

Desirable

• Recognised typing qualification or equivalent (e.g., RSA) ECDL or equivalent AMSPAR Medical Receptionist

Knowledge and skills

Essential

• Understanding and knowledge of basic IT packages Ability to learn and apply policies and procedures Understanding of equal opportunity and diversity issues General computer skills Pleasant, helpful and effective telephone manner Excellent interpersonal, verbal and written communication skills Time management and ability to prioritise workload Ability to work unsupervised and as part of a team Awareness and maintenance of confidentiality Professional approach to appearance and conduct Enthusiastic and motivated Ability to work flexible hours when required

Desirable

• Experience of use of a medical software package (EMIS) E-mail and internet use Medical terminology

Experience

Essential

• Evidence of working as part of a team Evidence of working in customer care

Desirable

• Working clerical experience Working Medical Receptionist experience

Qualifications

Essential

• A good standard of education Computer Literate

Desirable

• Recognised typing qualification or equivalent (e.g., RSA) ECDL or equivalent AMSPAR Medical Receptionist

Knowledge and skills

Essential

• Understanding and knowledge of basic IT packages Ability to learn and apply policies and procedures Understanding of equal opportunity and diversity issues General computer skills Pleasant, helpful and effective telephone manner Excellent interpersonal, verbal and written communication skills Time management and ability to prioritise workload Ability to work unsupervised and as part of a team Awareness and maintenance of confidentiality Professional approach to appearance and conduct Enthusiastic and motivated Ability to work flexible hours when required

Desirable

• Experience of use of a medical software package (EMIS) E-mail and internet use Medical terminology

Experience

Essential

• Evidence of working as part of a team Evidence of working in customer care

Desirable

• Working clerical experience Working Medical Receptionist experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Waterfoot Medical Practice

Address

Waterfoot Health Centre

Cowpe Road

Rossendale

Lancashire

BB4 7DN

Employer's website

https://waterfootmedicalpractice.co.uk/ (Opens in a new tab)