Park Nicollet is looking to hire a Medical Receptionist to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Provides support to the department/site ensuring quality service through timely and courteous assistance. Provides service support to patients who request our care. Lead the Frontline and/or Call Center daily operations by matching staffing needs to the phone processes and measures tied to operational service goals. Functions as a part of an organizational Frontline and/or Call Center Team to assure continual quality improvements are in place to meet service goals. Responsible for assisting staff with daily operations and developmental learning/training. Assist supervisor and or manager with gathering performance feedback and performance measures.

Schedule:

• M-F days

Required Qualifications:

• Computer skills
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine..

Preferred Qualifications:

• 2 years of patient scheduling experience
• Frontline and/or Call Center experience.
• Previous leadership experience
• Strong verbal communication, human relations sensitivity, listening and telephone etiquette skills.
• Medical terminology knowledge desirable
• Accurate keyboarding skills
• Possess the ability to promote and maintain good patient relations and patient confidentiality.
• Ability to lead staff in a respectful and supportive manner that fosters a positive and success team environment.
• Enjoys working with numbers and measures that support the service goals.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!