• Job Description

  Req#: A3107-25-0001?language=en&page=510&sort=publicationDateDesc

  Job summary

  Here at Ashby Turn Primary Care Centre we are passionate and proud of the work we do and the impact we make. We can offer you a great place to work with a supportive, friendly and inclusive environment.

  An exciting opportunity for a Receptionist, providing support to the practice team, providing a professional and welcoming service.

  This is a great opportunity for an ambitious and confident individual looking to join a professional, interesting and busy team.

  Main duties of the job

  The duties and responsibilities will be varied and, whilst not restricted to, will include items in the following list.

  • Opening up/locking-up of practice premises
  • Managing the practice appointments system (Systmone)
  • Processing requests for appointments via online platform Accurx
  • Processing and distributing incoming/outgoing mail
  • Taking messages and passing on information accurately
  • Filing and retrieving paperwork
  • Processing repeat prescription requests
  • Computer data entry and maintaining patient records
  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
  • Keeping the reception area tidy and free from obstructions and clutter

  About us

  Ashby Turn Primary Care Centre has a patient list size of over 12,400.

  We are a friendly, inclusive practice with 3 GP Partners and an extensive clinical and admin team.

  Details

  Date posted

  20 June 2025

  Pay scheme

  Other

  Salary

  £12.55 an hour

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A3107-25-0001

  Job locations

  The Link

  Scunthorpe

  North Lincolnshire

  DN16 2UT

  
  

  Job description

  Job responsibilities

  The Medical Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of the practice. This role involves managing appointments, handling inquiries, and maintaining accurate patient records.

  Key Responsibilities:

  Patient Interaction:

  • Greet patients and visitors in a friendly and professional manner.
  • Manage patient check-in and check-out processes, ensuring all necessary information is collected and recorded.

  Appointment Management:

  • Schedule and manage patient appointments using the practice's online platform tool Accurx and the practice appointment system Systmone.
  • Coordinate with clinical staff to optimise appointment availability and manage cancellations or rescheduling.

  Communication:

  • Handle incoming calls, emails, and inquiries, providing accurate information and assistance.
  • Relay messages to clinical staff and ensure timely follow-up on patient queries.

  Administrative Support:

  • Maintain and update patient records, ensuring confidentiality and compliance with data protection regulations.
  • Assist with the preparation of correspondence, reports, and other documents as required.

  Office Organisation:

  • Ensure the reception area is tidy and welcoming, with up-to-date information and literature available for patients.

  Compliance and Confidentiality:

  • Adhere to practice policies and procedures, including health and safety and patient confidentiality guidelines.
  • Participate in training and development activities to maintain knowledge and skills.

  Job description

  Job responsibilities

  The Medical Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of the practice. This role involves managing appointments, handling inquiries, and maintaining accurate patient records.

  Key Responsibilities:

  Patient Interaction:

  • Greet patients and visitors in a friendly and professional manner.
  • Manage patient check-in and check-out processes, ensuring all necessary information is collected and recorded.

  Appointment Management:

  • Schedule and manage patient appointments using the practice's online platform tool Accurx and the practice appointment system Systmone.
  • Coordinate with clinical staff to optimise appointment availability and manage cancellations or rescheduling.

  Communication:

  • Handle incoming calls, emails, and inquiries, providing accurate information and assistance.
  • Relay messages to clinical staff and ensure timely follow-up on patient queries.

  Administrative Support:

  • Maintain and update patient records, ensuring confidentiality and compliance with data protection regulations.
  • Assist with the preparation of correspondence, reports, and other documents as required.

  Office Organisation:

  • Ensure the reception area is tidy and welcoming, with up-to-date information and literature available for patients.

  Compliance and Confidentiality:

  • Adhere to practice policies and procedures, including health and safety and patient confidentiality guidelines.
  • Participate in training and development activities to maintain knowledge and skills.

  Person Specification

  Qualifications

  Desirable

  • Experience of working in a GP surgery is desirable but not essential as full training will be provided.

  Person Specification

  Qualifications

  Desirable

  • Experience of working in a GP surgery is desirable but not essential as full training will be provided.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Ashby Turn Primary Care Centre

  Address

  The Link

  Scunthorpe

  North Lincolnshire

  DN16 2UT

  
  

  Employer's website

  https://www.ashbyturnprimarycarecentre.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Ashby Turn Primary Care Centre

  Address

  The Link

  Scunthorpe

  North Lincolnshire

  DN16 2UT

  
  

  Employer's website

  https://www.ashbyturnprimarycarecentre.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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