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Job Description
- Req#: A0263-25-0000?language=en&page=301&sort=publicationDateDesc
- Proof of reasonable standard of education
- Good standard of English & Maths GCSE Grade A - C
- Computer literate - ECDL Qualification
- Experience in a confidential environment
- Experience in a Health Profession
- Experience of working in the Health Profession
- Experience of working in Primary Care
- Experience of working in a GP Practice
- Smart Dress code
- Good standard of personal appearance and hygiene
- well developed communication skills
- work as part of a team
- welcoming & friendly personality
- proficient typing skills
- adaptable
- flexible
- confident with a positive attitude
- Proof of reasonable standard of education
- Good standard of English & Maths GCSE Grade A - C
- Computer literate - ECDL Qualification
- Experience in a confidential environment
- Experience in a Health Profession
- Experience of working in the Health Profession
- Experience of working in Primary Care
- Experience of working in a GP Practice
- Smart Dress code
- Good standard of personal appearance and hygiene
- well developed communication skills
- work as part of a team
- welcoming & friendly personality
- proficient typing skills
- adaptable
- flexible
- confident with a positive attitude
Job summary
An opportunity has arisen to join our friendly, patient focused General Practice, due to a member of staff leaving to pursue a new career opportunity. We are based in two purpose built medical premises both situated close to Leigh town centre, and easy access for public transport, car parking facilities available at no cost. We have 7000 patient list size, and are fully electronic with patient records. We are looking to seek an enthusiastic individual to come and join our friendly team which consists of 2 GP Partners, 2 salaried GPs, 4 GP Registrar's, 2 Practice Nurses, 1 Healthcare Assistant, 1 Practice Manager, 2 Assistant Practice Manager's (1 for each site), and 8 medical receptionists (Care Navigators). We are a designated GP Training Practice for GP Registrar's and we also teach Medical Students from Manchester Medical School. We are a high QOF (Quality & Outcome Framework) achieving Practice, and majority of our staff have been with us for many years.
Main duties of the job
Working on a busy reception desk, dealing with patients, booking appointments, answering telephone calls, actioning repeat prescriptions, processing incoming and outgoing mail, assisting GPs, Practice Nurses and Practice Manager(s) with day to day admin duties. (Please see job description, for other duties involved in this post).
About us
Dr AB Weerasekara & Dr S Weerasekara are our GP Directors, we have 2 salaried GPs - Dr A Cordwell and Dr S Safdar, and 4 GP Registrar's who are on a GP rotation so these change 6 monthly or 12 monthly according to their rota. We have 2 Practice Nurses Hayley Ronayne and Melissa Agbonlahor, our Healthcare Assistant is Bethan Entwistle, our Practice Manager is Michelle Farrell, and supported by Stacey Gregory and Jennifer Meredith (Assistant Practice Manager's) one at each site, we have Sue Burke, Pam Pendlebury, Lyndsey Monks, Aly Brownlee and Laura Hemsley who work on our main reception desks at both sites, supported by Stacey and Jennifer. We are a friendly and helpful team and the benefits of working in our Practice will include automatic opting into the NHS Pension scheme, we allow 5 weeks of annual leave per year including paid bank holidays, our normal working week is currently Monday to Friday 8am to 6.30pm (core hours), this may change in the future depending on the NHS 10 year forward plan.
Details
Date posted
29 July 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A0263-25-0000
Job locations
Bridgewater Medical Centre
Henry Street
Leigh
WN7 2PE
Leigh Health Centre
The Avenue
Leigh
Lancashire
WN7 1HR
Job descriptionJob description
Job responsibilities
Job Summary:
To carry out a variety of administrative tasks and you will be the first point of contact with patients, either on the telephone or in person, and you will be required to respond in a helpful and friendly manner at all times.
Provide general assistance to the doctors and the Practice Team.
Responsible for the smooth running of the Practice reception.
Provide secretarial support to the Doctors, Practice Nurses and Practice Manager(s).
Update patient notes summaries and read code appropriate diagnosis from hospital letters as indicated by the Doctor, ANP or Practice Nurse.
To carry out monthly computer searches to assist Practice Manager with claims
To assist with financial transactions for private certificates, completion of insurance claim forms, undertaking of private HGV Medical examinations etc.
Job Responsibilities
Reception
Receive, assist and direct patients arriving at the Practice
Handing completed repeat prescriptions to patients and checking names and addresses
Make and cancel appointment requests either by telephone or in person
Deal with home visit requests
Answer telephone, assist with queries and take messages wherever necessary
Liaise with other healthcare Professionals (such as District Nurses, Health Visitors, Midwives etc)
Organise hospital transport for emergency admissions at the request of the Doctor
Contact patients where necessary
Clear Doctors desk after each session and follow up any requests by doctor
Inform patients of pathology and hospital results if requested by Doctor or Practice Nurse
Use initiative to deal with ad hoc situations that arise in reception
Ensure reception and working areas are kept tidy
Administration
To have a thorough knowledge of all practice procedures
To work in accordance of written protocols
Scanning & filing correspondence into computer medical records
Type referral letters to Hospital Consultants at request of GPs
Book appointments for patients using ERS (Electronic Referral Service)
Photocopy as requested
Open & distribute incoming mail
Ensure outgoing mail is taken to the local Post Box daily
Continuously validate patient details using correct computer codes
Process repeat prescription requests in accordance with the Practice guidelines, including processing of electronic prescriptions
Pulling of / filing of patient notes if necessary
Ensure completion of patient details on pathology request forms and sample containers
Register new patients on the clinical system
Process removal of patients from the Practice on a daily basis
Ensure patients change of address / telephone numbers are amended onto computer and written notes in a timely manner (have knowledge of the Practice Boundary)
Other Tasks
Ensure building security have thorough knowledge of doors / windows/ alarm etc
Any other tasks allocated by Practice Manager that may be agreed from time to time
Information Governance
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Information Security
Post holder will be responsible for information security as per the advice contained in the document NHS Code of Practice Information Security Management.
Data Protection
Post holder will be responsible for data protection as per GDPR regulations.
Health & Safety
The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Equality & Diversity
The post holder will support the equality, diversity and rights of patients, carers and colleagues to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non judgmental and respects their circumstances, feelings, priorities and rights.
Personal / Professional Development
The post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and / or professional development
Taking responsibility for own development, learning and performance, and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication
The post holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Job responsibilities
Job Summary:
To carry out a variety of administrative tasks and you will be the first point of contact with patients, either on the telephone or in person, and you will be required to respond in a helpful and friendly manner at all times.
Provide general assistance to the doctors and the Practice Team.
Responsible for the smooth running of the Practice reception.
Provide secretarial support to the Doctors, Practice Nurses and Practice Manager(s).
Update patient notes summaries and read code appropriate diagnosis from hospital letters as indicated by the Doctor, ANP or Practice Nurse.
To carry out monthly computer searches to assist Practice Manager with claims
To assist with financial transactions for private certificates, completion of insurance claim forms, undertaking of private HGV Medical examinations etc.
Job Responsibilities
Reception
Receive, assist and direct patients arriving at the Practice
Handing completed repeat prescriptions to patients and checking names and addresses
Make and cancel appointment requests either by telephone or in person
Deal with home visit requests
Answer telephone, assist with queries and take messages wherever necessary
Liaise with other healthcare Professionals (such as District Nurses, Health Visitors, Midwives etc)
Organise hospital transport for emergency admissions at the request of the Doctor
Contact patients where necessary
Clear Doctors desk after each session and follow up any requests by doctor
Inform patients of pathology and hospital results if requested by Doctor or Practice Nurse
Use initiative to deal with ad hoc situations that arise in reception
Ensure reception and working areas are kept tidy
Administration
To have a thorough knowledge of all practice procedures
To work in accordance of written protocols
Scanning & filing correspondence into computer medical records
Type referral letters to Hospital Consultants at request of GPs
Book appointments for patients using ERS (Electronic Referral Service)
Photocopy as requested
Open & distribute incoming mail
Ensure outgoing mail is taken to the local Post Box daily
Continuously validate patient details using correct computer codes
Process repeat prescription requests in accordance with the Practice guidelines, including processing of electronic prescriptions
Pulling of / filing of patient notes if necessary
Ensure completion of patient details on pathology request forms and sample containers
Register new patients on the clinical system
Process removal of patients from the Practice on a daily basis
Ensure patients change of address / telephone numbers are amended onto computer and written notes in a timely manner (have knowledge of the Practice Boundary)
Other Tasks
Ensure building security have thorough knowledge of doors / windows/ alarm etc
Any other tasks allocated by Practice Manager that may be agreed from time to time
Information Governance
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Information Security
Post holder will be responsible for information security as per the advice contained in the document NHS Code of Practice Information Security Management.
Data Protection
Post holder will be responsible for data protection as per GDPR regulations.
Health & Safety
The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Equality & Diversity
The post holder will support the equality, diversity and rights of patients, carers and colleagues to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non judgmental and respects their circumstances, feelings, priorities and rights.
Personal / Professional Development
The post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and / or professional development
Taking responsibility for own development, learning and performance, and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication
The post holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
physical make up / skills & knowledge
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
physical make up / skills & knowledge
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Parks Surgery Limited (Known as Lilford & Pennington Park Surgery)
Address
Bridgewater Medical Centre
Henry Street
Leigh
WN7 2PE
Employer's website
https://www.lilfordandpenningtonparksurgery.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Parks Surgery Limited (Known as Lilford & Pennington Park Surgery)
Address
Bridgewater Medical Centre
Henry Street
Leigh
WN7 2PE
Employer's website
https://www.lilfordandpenningtonparksurgery.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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