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Job Description
- Req#: A1087-24-0006?language=en&page=676&sort=publicationDateDesc
- Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Scanning
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Clearing consulting rooms as required
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
- Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Scanning
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Clearing consulting rooms as required
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
- Person Specification
- Essential Requirements
- Knowledge, training and experience
- A sound general education to GCSE level or equivalent or equivalent working experience.
- Experience of dealing with the general public, preferably in a customer service environment.
- A good standard of grammar and spelling in the English language
- The ability to produce accurate and thorough work, including alphabetical filing.
- Experience of using computers, with good keyboard skills.
- Personal skills and abilities
- A friendly and approachable manner, including good people skills.
- The ability to show understanding, care and assertiveness when appropriate.
- The ability to communicate clearly and effectively with a wide range of individuals (both written and verbal)
- Good administrative and organisational skills with the ability to prioritise work.
- A conscientious approach with the commitment to working in an adaptable and flexible manner.
- The ability to work calmly and effectively and able to deal with multiple demands even when busy.
- The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events.
- The ability to deal with personal information sensitively and respect peoples right to confidentiality.
- The ability to work positively as a member of a busy team.
- The ability to influence others positively, negotiate constructively and resolve conflict successfully.
- The ability to give good and regular attendance.
- General
- A commitment to support the delivery of the best possible service to a diverse population.
- Desirable requirements
- Training or qualifications in customer service, I.T. or other related areas.
- Experience of working in a healthcare setting.
- Experience of clerical work
- Person Specification
- Essential Requirements
- Knowledge, training and experience
- A sound general education to GCSE level or equivalent or equivalent working experience.
- Experience of dealing with the general public, preferably in a customer service environment.
- A good standard of grammar and spelling in the English language
- The ability to produce accurate and thorough work, including alphabetical filing.
- Experience of using computers, with good keyboard skills.
- Personal skills and abilities
- A friendly and approachable manner, including good people skills.
- The ability to show understanding, care and assertiveness when appropriate.
- The ability to communicate clearly and effectively with a wide range of individuals (both written and verbal)
- Good administrative and organisational skills with the ability to prioritise work.
- A conscientious approach with the commitment to working in an adaptable and flexible manner.
- The ability to work calmly and effectively and able to deal with multiple demands even when busy.
- The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events.
- The ability to deal with personal information sensitively and respect peoples right to confidentiality.
- The ability to work positively as a member of a busy team.
- The ability to influence others positively, negotiate constructively and resolve conflict successfully.
- The ability to give good and regular attendance.
- General
- A commitment to support the delivery of the best possible service to a diverse population.
- Desirable requirements
- Training or qualifications in customer service, I.T. or other related areas.
- Experience of working in a healthcare setting.
- Experience of clerical work
Job summary
Beacon Primary Care is an innovative practice based across West Lancashire. We are looking for a medical receptionist to join our busy team at Banks, looking after around 17,000 patients in the West Lancashire area.
The successful candidate will be an excellent communicator, highly motivated with the skills to undertake a variety of reception duties to assist in the smooth running of the practice. The post holder will have the ability to think on their feet, influence and inspire others to work with them, and be able to deliver work in a highly pressured and fast paced environment.
Hours - 25 hours worked between our core hours 08.00 and 18.30.
Main duties of the job
Our receptionists are important members of the team and ensure the smooth running of the surgery. You will need the ability to signpost patients and also be able to listen.
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Senior Receptionist/ Deputy Practice Manager, dependent on current and evolving practice workload and staffing levels:
Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing consulting rooms as required
Providing clerical assistance to practice staff as required
About us
Our Practice family consists of 7 Gp's, GP Registrars, 2 ANP's, Nurse Prescribers, Practice Nurses, Pharmacists, Community Paramedic, and HCA's. Our administrative team - 17 receptionists which includes a head receptionist at each location, 3 clinical coders, one scanner, data quality lead, 2 deputy Practice Managers, Office Manager and Practice Manager. The Health and Well Being of our staff matters immensely to us, so have recently appointed a Health and Well-being lead and Champion. We are an innovative practice that delivers all national and local enhanced services and offer an abundance or training opportunities. We have a whole practice study day every month where the whole of our team gets involved
Date posted
17 June 2024
Pay scheme
Other
Salary
£11.44 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A1087-24-0006
Job locations
North Meols Medical Centre
Church Road
Southport
Merseyside
PR9 8ET
11 Railway Road
Ormskirk
Lancashire
L39 2DN
Tanhouse Road
Skelmersdale
Lancashire
WN8 6DS
Sandy Lane Health Centre
Sandy Lane
Skelmersdale
Lancashire
WN8 8LA
Job descriptionJob description
Job responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Senior Receptionist/ Deputy Practice Manager, dependent on current and evolving practice workload and staffing levels:
Job responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Senior Receptionist/ Deputy Practice Manager, dependent on current and evolving practice workload and staffing levels:
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Beacon Primary Care
Address
North Meols Medical Centre
Church Road
Southport
Merseyside
PR9 8ET
Employer's website
Employer details
Employer name
Beacon Primary Care
Address
North Meols Medical Centre
Church Road
Southport
Merseyside
PR9 8ET
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.