• Job Description

  Req#: A2516-25-0002?language=en&page=1166&sort=publicationDateDesc

  Job summary

  Working in a busy Practice puts a Medical Receptionist in a special position of trust and responsibility. You must provide a friendly, efficient and professional front-line service to patients, visitors and the primary health care team both in person and by telephone. As the main contact for the Practice, the professional image and impression you project and the environment you maintain is essential to providing a positive experience with the Surgery.

  A Medical Receptionist must have an excellent telephone manner, customer care, be organised and able to work under pressure during busy and difficult times. It is important to be able to help patients access appropriate services and to manage various patient needs - no two days are the same. Once fully trained, there may be some lone working during less busy times.

  The Practice utilises a variety of computer packages in the day-to-day running of the Practice and, whilst full training is provided, all members of staff are required to use these to support efficient systems and communication.

  Main duties of the job

  Recieve, assist and direct patients in accessing the appropriate service or healthcare professional within Practice protocols.

  Ensure all communications are dealt with effectively and efficiently to include online consultations, telephone calls, text messages, letters, prescription requests etc.

  Effectively utilise the Practice computer system including EMIS, Electronic Prescribing Service and emails.

  Deal with all general enquiries, explain procedures and make new and follow-up appointments in a polite and helpful manner.

  Using Practice guidance and excellent communication skills ensure that patients access members of the clinical team within appropriate time frames. Ensure that the necessary information is received and recorded to provide safe patient care.

  Action prescription requests according to the Practice protocol.

  Advise patients on private services available at the Practice and the relevant charges. Collect private fees, issue receipts and record as required.

  Tidy and maintain the reception, waiting room, public areas and consulting rooms to provide a professional image and environment.

  Open and close up premises at the start and end of the day.

  Provide information to patients on the Practice Complaints procedure.

  Undertake any other additional administrative duties appropriate.

  About us

  The Lodge Surgery is located between 3 sites based in St Albans and Redbourn. It is a busy practice with approximately 20,000 patients. We are very friendly and efficient practice with patient care as the main focus.

  Details

  Date posted

  23 April 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  A2516-25-0002

  Job locations

  Normandy Road

  St. Albans

  AL3 5NP

  
  

  1 Hawkes Drive

  Redbourn

  St. Albans

  Hertfordshire

  AL3 7BL

  
  

  Highfield Surgery

  61 Russet Drive

  St. Albans

  Hertfordshire

  AL4 0AY

  
  

  Job description

  Job responsibilities

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional within Practice protocols.

  Ensure all communications are dealt with effectively and efficiently to include telephone calls, text messages, letters, prescription requests, faxes and any other means of communication.

  Effectively utilise the Practice computer system including EMIS, Electronic Prescribing Service, electronic mail and intranet to support patient care and communication.

  Deal with all general enquiries, explain procedures and make new and follow-up appointments in a polite and helpful manner.

  Using Practice guidance and excellent communication skills ensure that patients access members of the clinical team within appropriate time frames organising appointments, telephone messages, home visits and any other means of communication. Ensure that the necessary information is received and recorded to provide safe patient care.

  When necessary, contact patients via telephone, letters, text messages or other appropriate means.

  Provide guidance on Practice services to new patients and those seeking temporary medical cover, and ensure procedures for looking after people from overseas are followed.

  Action prescription requests according to the Practice protocol.

  Advise patients on private services available at the Practice and the relevant charges. Collect private fees, issue receipts and record as required.

  Respond to patient notes, ensuring correspondence, reports and results are dealt with appropriately.

  Tidy and maintain the reception, waiting room, public areas and consulting rooms to provide a professional image and environment.

  Open up premises at the start of the day when first to arrive, de-activate alarm, immediately check access to computer and make all necessary preparations to receive patients such as unlocking rooms, turning on waiting room equipment and computers, opening blinds, etc.

  When last to leave at the end of the day, ensure that the building is totally secured, internal doors are locked, lights are off and the alarm activated.

  On rare occasions, clean spillages working within Practice health and safety guidance.

  Provide information to patients on the Practice Complaints Procedure when necessary and, if party to a complaint, assist in the investigation process carried out by the Practice Manager.

  Provide training for other members of staff, medical students and any other visitors as appropriate to the post.

  Undertake any other additional administrative duties appropriate to the post as requested by the Partners, the Practice Manager or the Deputy Practice Manager.

  Job description

  Job responsibilities

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional within Practice protocols.

  Ensure all communications are dealt with effectively and efficiently to include telephone calls, text messages, letters, prescription requests, faxes and any other means of communication.

  Effectively utilise the Practice computer system including EMIS, Electronic Prescribing Service, electronic mail and intranet to support patient care and communication.

  Deal with all general enquiries, explain procedures and make new and follow-up appointments in a polite and helpful manner.

  Using Practice guidance and excellent communication skills ensure that patients access members of the clinical team within appropriate time frames organising appointments, telephone messages, home visits and any other means of communication. Ensure that the necessary information is received and recorded to provide safe patient care.

  When necessary, contact patients via telephone, letters, text messages or other appropriate means.

  Provide guidance on Practice services to new patients and those seeking temporary medical cover, and ensure procedures for looking after people from overseas are followed.

  Action prescription requests according to the Practice protocol.

  Advise patients on private services available at the Practice and the relevant charges. Collect private fees, issue receipts and record as required.

  Respond to patient notes, ensuring correspondence, reports and results are dealt with appropriately.

  Tidy and maintain the reception, waiting room, public areas and consulting rooms to provide a professional image and environment.

  Open up premises at the start of the day when first to arrive, de-activate alarm, immediately check access to computer and make all necessary preparations to receive patients such as unlocking rooms, turning on waiting room equipment and computers, opening blinds, etc.

  When last to leave at the end of the day, ensure that the building is totally secured, internal doors are locked, lights are off and the alarm activated.

  On rare occasions, clean spillages working within Practice health and safety guidance.

  Provide information to patients on the Practice Complaints Procedure when necessary and, if party to a complaint, assist in the investigation process carried out by the Practice Manager.

  Provide training for other members of staff, medical students and any other visitors as appropriate to the post.

  Undertake any other additional administrative duties appropriate to the post as requested by the Partners, the Practice Manager or the Deputy Practice Manager.

  Person Specification

  Qualifications

  Essential

  • Good secondary education
  • Dealing with the public.
  • Uses computer, either personally or professionally.
  • Excellent communication skills
  • Good handwriting
  • Good English language
  • Good telephone manner
  • Computer literate - email, internet and Microsoft Word

  Desirable

  • Medical Receptionist training
  • Customer Care training

  Person Specification

  Qualifications

  Essential

  • Good secondary education
  • Dealing with the public.
  • Uses computer, either personally or professionally.
  • Excellent communication skills
  • Good handwriting
  • Good English language
  • Good telephone manner
  • Computer literate - email, internet and Microsoft Word

  Desirable

  • Medical Receptionist training
  • Customer Care training

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  The Lodge Health Partnership

  Address

  Normandy Road

  St. Albans

  AL3 5NP

  
  

  Employer's website

  https://www.lodgesurgery.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  The Lodge Health Partnership

  Address

  Normandy Road

  St. Albans

  AL3 5NP

  
  

  Employer's website

  https://www.lodgesurgery.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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