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Job Description
- Req#: A3079-24-0012?language=en&page=30&sort=publicationDateDesc
- Process appointment requests from patients by telephone and in person.
- Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Deal with home visit requests ensuring they are entered on computer with the patient records
- To assist with all practice based reception admin tasks as directed
- To have a thorough knowledge of all practice procedures.
- To work in accordance with practice policies/protocols and processes
- Any other tasks allocated by managers
- Clear and stock rooms after surgeries
- Any other tasks allocated by managers
- Process appointment requests from patients by telephone and in person.
- Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Deal with home visit requests ensuring they are entered on computer with the patient records
- To assist with all practice based reception admin tasks as directed
- To have a thorough knowledge of all practice procedures.
- To work in accordance with practice policies/protocols and processes
- Any other tasks allocated by managers
- Clear and stock rooms after surgeries
- Any other tasks allocated by managers
- Excellent interpersonal skills
- Team player
- Proficient in the use of MS word/excel
- Previous General Practice experience
- GCSE grade C or above
- Full training will be given to applicants with relevant transferable skills
- Excellent interpersonal skills
- Team player
- Proficient in the use of MS word/excel
- Previous General Practice experience
- GCSE grade C or above
- Full training will be given to applicants with relevant transferable skills
Job summary
We are a large busy GP practice located over two sites in Bramhall and Shaw Heath.
We are looking for a medical receptionist with excellent communication and telephone skills who will be available to work across our 2 sites.
As the first point of contact, this role is integral to our approach to patient care, both face to face and on the telephone.
Main duties of the job
Be available to work 4-5 days with varying shift patterns.
You will be expected to receive, assist and direct patients either in person or via phone in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Ensure that enquiries from patients are efficiently handled.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
About us
We are a large friendly teaching GP practice with over 14,000 patients and a team of enthusiastic, multi-disciplinary and friendly staff. We require a Medical Receptionist with initiative, drive, strong interpersonal, admin and IT skills
Please note this vacancy may close early so please apply as soon as possible.
Date posted
04 June 2024
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working, Compressed hours
Reference number
A3079-24-0012
Job locations
Bramhall & Shaw Heath Medical Group
235 Bramhall Lane South
Bramhall
Stockport
Cheshire
SK7 3EP
Shaw Heath Health Centre
Gilmore Street
Stockport
Cheshire
SK3 8DN
Job descriptionJob description
Job responsibilities
Receive, assist and direct patients in person or via phone in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Ensure that enquiries from patients are efficiently handled.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job responsibilities:
Reception
Administration
Other Tasks
Job responsibilities
Receive, assist and direct patients in person or via phone in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Ensure that enquiries from patients are efficiently handled.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job responsibilities:
Reception
Administration
Other Tasks
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bramhall & Shaw Heath Medical Group
Address
Bramhall & Shaw Heath Medical Group
235 Bramhall Lane South
Bramhall
Stockport
Cheshire
SK7 3EP
Employer's website
https://www.bramhallparkmedicalcentre.co.uk (Opens in a new tab)
Employer details
Employer name
Bramhall & Shaw Heath Medical Group
Address
Bramhall & Shaw Heath Medical Group
235 Bramhall Lane South
Bramhall
Stockport
Cheshire
SK7 3EP
Employer's website
https://www.bramhallparkmedicalcentre.co.uk (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.