• Job Description

  Req#: A4518-25-0003?language=en&page=394&sort=publicationDateDesc

  Job summary

  Queens Park Medical Centre is a busy GP practice based in Stockton-on-Tees. We are seeking a Medical Receptionist to join our friendly team. Full or part time considered

  We are looking for an individual who is a good communicator with excellent interpersonal and customer service skills.

  Knowledge of the workings of General Practice and SystmOne clinical system would be a distinct advantage.

  Main duties of the job

  The primary responsibility is to provide a high quality service to our patients.

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  The ability to work under pressure whilst remaining calm is essential, whilst also using your own judgement, resourcefulness and common sense.

  Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies.

  Undertake a variety of administrative duties to assist in the smooth running of the practice.

  About us

  We are a large, busy practice with 18,700 patients. We have 10 GPs, 4 Nurse Practitioners, a Practice Pharmacist, 5 Practice Nurses, 4 HCAs, a team of PCN employed staff, and a superb group of highly committed and enthusiastic administrative and reception staff.

  We are proud to offer a friendly and welcoming environment providing excellent healthcare to the residents of Stockton-on-Tees.

  The work is fast paced and challenging but is rewarding, and you will be part of a great team.

  Details

  Date posted

  01 July 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  A4518-25-0003

  Job locations

  Farrer Street

  Stockton-on-Tees

  TS18 2AW

  
  

  Job description

  Job responsibilities

  • Answer the telephone as a priority
  • Book/cancel appointments
  • Take messages accurately and pass on in a timely manner
  • Organise home visit requests
  • Deal with general enquiries and complaints
  • Give out pathology results
  • Register new patients and temporary residents and make up paper records
  • Greet and direct patients and visitors
  • Organise translators
  • Respond to the needs of GPs and Nurses to enable efficient clinics
  • Input and extract information from the Practice computer system
  • Update the clinical system with information eg smoking, ethnicity
  • Action change of address notification
  • Any other filing, record keeping and distribution of documents as appropriate
  • Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries
  • Fully utilise SystmOne and other IT systems
  • Monitor and check tasks and work flows
  • Communicate effectively with the reception team to ensure policies and procedures are kept up to date
  • Keep directories and data bases up to date to ensure an efficient work flow
  • Demonstrate duties to new or less experienced staff
  • Resolve job related issues, including patient documentation and help resolve minor problems
  • Photocopying
  • Attend meetings when required
  • To work safely at all times in accordance with legislation and Practice policies and procedures
  • Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness

  Job description

  Job responsibilities

  • Answer the telephone as a priority
  • Book/cancel appointments
  • Take messages accurately and pass on in a timely manner
  • Organise home visit requests
  • Deal with general enquiries and complaints
  • Give out pathology results
  • Register new patients and temporary residents and make up paper records
  • Greet and direct patients and visitors
  • Organise translators
  • Respond to the needs of GPs and Nurses to enable efficient clinics
  • Input and extract information from the Practice computer system
  • Update the clinical system with information eg smoking, ethnicity
  • Action change of address notification
  • Any other filing, record keeping and distribution of documents as appropriate
  • Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries
  • Fully utilise SystmOne and other IT systems
  • Monitor and check tasks and work flows
  • Communicate effectively with the reception team to ensure policies and procedures are kept up to date
  • Keep directories and data bases up to date to ensure an efficient work flow
  • Demonstrate duties to new or less experienced staff
  • Resolve job related issues, including patient documentation and help resolve minor problems
  • Photocopying
  • Attend meetings when required
  • To work safely at all times in accordance with legislation and Practice policies and procedures
  • Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness

  Person Specification

  Qualifications

  Essential

  • Education to GCSE level or equivalent

  Experience

  Essential

  • Experience of working with the public
  • Working as part of a team

  Desirable

  • Experience of working in a NHS setting
  • Experience of working in General Practice
  • Knowledge of SystmOne
  • Knowledge of medical reception duties

  Personal and professional attributes

  Essential

  • Sensitivity in dealing with patients concerns and complaints
  • Organised and able to prioritise workloads
  • Flexibility, commitment and adaptability
  • Ability to work under pressure
  • Good verbal and written communication skills
  • Ability to work for the benefit of the team
  • Able to use own initiative

  Person Specification

  Qualifications

  Essential

  • Education to GCSE level or equivalent

  Experience

  Essential

  • Experience of working with the public
  • Working as part of a team

  Desirable

  • Experience of working in a NHS setting
  • Experience of working in General Practice
  • Knowledge of SystmOne
  • Knowledge of medical reception duties

  Personal and professional attributes

  Essential

  • Sensitivity in dealing with patients concerns and complaints
  • Organised and able to prioritise workloads
  • Flexibility, commitment and adaptability
  • Ability to work under pressure
  • Good verbal and written communication skills
  • Ability to work for the benefit of the team
  • Able to use own initiative

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Queens Park Medical Centre

  Address

  Farrer Street

  Stockton-on-Tees

  TS18 2AW

  
  

  Employer's website

  https://www.qpmc.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Queens Park Medical Centre

  Address

  Farrer Street

  Stockton-on-Tees

  TS18 2AW

  
  

  Employer's website

  https://www.qpmc.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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