• Job Description

  Req#: A2622-25-0002?language=en&page=58&sort=publicationDateDesc

  Job summary

  Wearside Medical Practice has an exciting opportunity for an experienced Medical Receptionist to join the team.

  The duties will include:

  • Answering the telephones and face to face interaction with patients
  • Supporting clinical staff with searches and audits
  • Dealing with patient queries and daily tasks from clinical team
  • Scanning and Snowmed coding patient correspondence into patient records
  • Monitoring practice email account
  • Supporting clinical staff in all clinical procedures and maintain patient registers including safeguarding, palliative care, frailty etc
  • Booking of appointments, dealing with prescription requests
  • Taking minutes of meetings

  Main duties of the job

  Excellent interpersonal skills

  Experience working in primary care is essential

  Good knowledge of Emis Web

  Good knowledge of medical terminology

  Excellent attention to detail

  Works calmly and methodically under pressure

  Treats patients and colleagues with dignity, respect and equality

  Flexible, reliable and responsive to change

  Ability to manage workload and meet deadlines

  Uses initiative and common sense when appropriate

  Extremely well organised, methodical and structured when working

  Excellent communicator

  Shows diplomacy, fairness and empathy with patients and colleagues

  About us

  Wearside Medical Practice is a well organised, forward thinking and friendly Practice with an approximate list size of 8000 patients.

  We currently have 2 GP Partners, 3 Advanced Nurse Practitioners supported by two Practice Nurses and 2 Health Care Assistants and a full complement of administrative staff.

  We were rated overall Good by CQC in June 22.

  The Practice maintains a very high QOF achievement each year.

  The Practice uses EMIS Web supported by AccRx and GP TeamNet

  Part of care home alignment scheme the Practice holds weekly MDT meetings to improve care of patients with complex needs.

  The Practice holds regular formal clinical and nursing educational/MDT meetings.

  Details

  Date posted

  07 July 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A2622-25-0002

  Job locations

  Hylton Road

  Sunderland

  SR4 7XF

  
  

  Job description

  Job responsibilities

  Answering the telephones and dealing with patient queries face to face

  Supporting clinical staff with searches and audits

  Dealing with patient queries and daily tasks from clinical team

  Scanning and Snomed coding patient correspondence into patient records

  Monitoring practice email account

  Supporting clinical staff in all clinical procedures and maintain patient registers including safeguarding, palliative care, frailty etc

  Booking of appointments, dealing with prescription requests

  Taking minutes of meetings

  Job description

  Job responsibilities

  Answering the telephones and dealing with patient queries face to face

  Supporting clinical staff with searches and audits

  Dealing with patient queries and daily tasks from clinical team

  Scanning and Snomed coding patient correspondence into patient records

  Monitoring practice email account

  Supporting clinical staff in all clinical procedures and maintain patient registers including safeguarding, palliative care, frailty etc

  Booking of appointments, dealing with prescription requests

  Taking minutes of meetings

  Person Specification

  Qualifications

  Essential

  • GCSEs and NVQ Level 2 or 3

  Desirable

  • RSA certification
  • GCSE in IT

  Experience

  Essential

  • Knowledge of Emis Web is essential;
  • Minimum 2 year's experience of working in primary care setting.

  Person Specification

  Qualifications

  Essential

  • GCSEs and NVQ Level 2 or 3

  Desirable

  • RSA certification
  • GCSE in IT

  Experience

  Essential

  • Knowledge of Emis Web is essential;
  • Minimum 2 year's experience of working in primary care setting.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Wearside Medical Practice

  Address

  Hylton Road

  Sunderland

  SR4 7XF

  
  

  Employer's website

  https://www.wearsidemedicalpractice.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Wearside Medical Practice

  Address

  Hylton Road

  Sunderland

  SR4 7XF

  
  

  Employer's website

  https://www.wearsidemedicalpractice.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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