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Job Description
- Req#: A2878-25-0001?language=en&page=323&sort=publicationDateDesc
- Ensure an effective and efficient service is provided to patients and other visitors to the practice.
- Care Navigating Patients to appropriate health care professionals and booking appointments
- Provide general assistance to the practice team, both clinical and non clinical
- Reception cover
- Undertake all clerical, reception and administration duties applicable to the medical practice
- GCSE English and Maths or Equivalent
- Experience of working within a team
- Experience of face to face customer care
- Experience of working in primary care or Healthcare setting
- GCSE English and Maths or Equivalent
- Experience of working within a team
- Experience of face to face customer care
- Experience of working in primary care or Healthcare setting
Job summary
We are seeking an enthusiastic committed individual to join our team at Villette Surgery. The ideal candidate would need to be self motivated and a team player.
Main duties of the job
The ideal candidate will have experience of working in primary care, however training will be given. We are looking for an enthusiastic individual to join our team and provide excellent communication and interpersonal skills.
The Main Duties of the job will be:
About us
Villette Surgery is a forward thinking, friendly practice with a list size of 5800 patients. We currently have 3 GP Partners, 1 Advanced Nurse Practitioner, 1 Practice Nurse, 1 Nurse Associate, a HCA and a full compliment of administrative staff. Our clear commitment is to provide high quality Primary Healthcare whilst maintaining traditional values, achieving both patient and professional satisfaction
Details
Date posted
22 July 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A2878-25-0001
Job locations
Villette Surgery
Suffolk Street
Sunderland
SR2 8AX
Job descriptionJob description
Job responsibilities
Main purpose of the post:
To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff; receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Duties and Responsibilities:
Duties may be varied from time to time under the direction of the Assistant / Practice Manager, dependent on current and evolving Practice workload and staffing levels:
The post holder will have a thorough knowledge of all Practice procedures.
Work in accordance of written protocols
The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following:
Be proficient in all reception duties.
Ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms assisted by the Jayex System.
Ensure those patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner.
Respond to all queries and requests for assistance from patients and other visitors.
Receiving and recording accurately all other messages from other members of the Primary Health Care Team.
Ensure all requests for repeat prescriptions are actioned within one working day.
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Receive and record accurately requests for home visits, urgent medical attention on to the Triage template include all relevant information and where necessary refer to the doctor urgently.
Initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
Book appointments and recalls ensuring sufficient information is recorded enter any detail you feel may be relevant to the appointment in the free text.
Have a working knowledge of all aspects of the computer system
Registrations of new patients computer data entry and medical records.
Process patients change of address computer data and medical records have knowledge of Practice area.
Update patients computer records from hospital letters using correct templates to ensure quality data collection, prior to scanning
Ensure correspondence, reports, results etc are scanned accurately into correct patients records.
Arrange interpreters in line with practice protocol
Expedite appointments/tests as required
Providing clerical assistance as required from time to time, including word/data processing, filing, photocopying and scanning
Record and bring to the attention of the Practice Manager all complaints/potential complaints/comments or suggestions.
Report any untoward adverse incident.
Ensure the reception area is clean and tidy and ready for use
This job description is not exhaustive and members of the administration team will be required to undertake any duties required by the Partners/ Practice Manager if, they are deemed necessary for the improvement of the everyday running of the practice by the administration team.
Job responsibilities
Main purpose of the post:
To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff; receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Duties and Responsibilities:
Duties may be varied from time to time under the direction of the Assistant / Practice Manager, dependent on current and evolving Practice workload and staffing levels:
The post holder will have a thorough knowledge of all Practice procedures.
Work in accordance of written protocols
The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following:
Be proficient in all reception duties.
Ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms assisted by the Jayex System.
Ensure those patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner.
Respond to all queries and requests for assistance from patients and other visitors.
Receiving and recording accurately all other messages from other members of the Primary Health Care Team.
Ensure all requests for repeat prescriptions are actioned within one working day.
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Receive and record accurately requests for home visits, urgent medical attention on to the Triage template include all relevant information and where necessary refer to the doctor urgently.
Initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
Book appointments and recalls ensuring sufficient information is recorded enter any detail you feel may be relevant to the appointment in the free text.
Have a working knowledge of all aspects of the computer system
Registrations of new patients computer data entry and medical records.
Process patients change of address computer data and medical records have knowledge of Practice area.
Update patients computer records from hospital letters using correct templates to ensure quality data collection, prior to scanning
Ensure correspondence, reports, results etc are scanned accurately into correct patients records.
Arrange interpreters in line with practice protocol
Expedite appointments/tests as required
Providing clerical assistance as required from time to time, including word/data processing, filing, photocopying and scanning
Record and bring to the attention of the Practice Manager all complaints/potential complaints/comments or suggestions.
Report any untoward adverse incident.
Ensure the reception area is clean and tidy and ready for use
This job description is not exhaustive and members of the administration team will be required to undertake any duties required by the Partners/ Practice Manager if, they are deemed necessary for the improvement of the everyday running of the practice by the administration team.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Villette Surgery
Address
Villette Surgery
Suffolk Street
Sunderland
SR2 8AX
Employer's website
Employer details
Employer name
Villette Surgery
Address
Villette Surgery
Suffolk Street
Sunderland
SR2 8AX
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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