• Job Description

  Req#: A4820-25-0001?language=en&page=80&sort=publicationDateDesc

  Job summary

  We are seeking a highly motivated and experienced Full Time Medical Receptionist to join our friendly well established practice team with a list size of 6850 patients based in Pallion Health Centre, Sunderland.

  We are looking for a friendly, well organised, highly motivated individual to join our friendly hard working practice team. The ideal candidate will have excellent interpersonal skills, experience within Primary Care and knowledge of Emis Web with the ability to work well under pressure and will provide a high-quality patient service.

  Salary depending on skills and experience.

  Main duties of the job

  To make appointments and book patients in when they arrive for an in accordance with the practice appointment system and to provide a helpful and friendly service to patients. Answer telephones promptly ensuring that all in-coming lines are covered at all times. To comply with the practice protocol for the printing of prescription requests and queries. Comply with the practice procedure for the registration of new patients. Advise patients of any action/advice requested by the GP. To follow practice procedure regarding letters that arrive at the surgery either externally by post or internally. Scanning/coding of workflow of correspondence. To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records. To liaise with the Practice Manager when required and follow instructions from them when necessary and undertake any other duties as deemed appropriate by the Practice.

  About us

  Our Team: 6 GP's. 5 Practice Nurses. 1 Nursing Associate and a complementary team of 9 administrative staff.

  Details

  Date posted

  30 July 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A4820-25-0001

  Job locations

  Pallion Health Centre

  Hylton Road

  Sunderland

  SR4 7XF

  
  

  Job description

  Job responsibilities

  • Maintaining and monitoring the practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Scanning and processing paperwork
  • Processing repeat prescriptions in accordance with practice guidelines
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Clearing and re-stock consulting rooms as required
  • Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
  • Ordering, re-ordering and monitoring of stationery and other supplies
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

  Job description

  Job responsibilities

  • Maintaining and monitoring the practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Scanning and processing paperwork
  • Processing repeat prescriptions in accordance with practice guidelines
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Clearing and re-stock consulting rooms as required
  • Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
  • Ordering, re-ordering and monitoring of stationery and other supplies
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

  Person Specification

  Qualifications

  Essential

  • GCSE

  Desirable

  • NVQ in Business Administration
  • NVQ Customer Service

  Person Specification

  Qualifications

  Essential

  • GCSE

  Desirable

  • NVQ in Business Administration
  • NVQ Customer Service

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Hylton Medical Group

  Address

  Pallion Health Centre

  Hylton Road

  Sunderland

  SR4 7XF

  
  

  Employer's website

  https://hyltonmedicalgroup.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Hylton Medical Group

  Address

  Pallion Health Centre

  Hylton Road

  Sunderland

  SR4 7XF

  
  

  Employer's website

  https://hyltonmedicalgroup.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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