• Job Description

  Req#: A4842-25-0000?language=en&page=4&sort=publicationDateDesc

  Job summary

  This is an excellent opportunity to join our expanding team!

  Applicants should have excellent communication skills and experience in a general practice environment is preferred.The post is a permanent position, preferable full time however hours can be discussed, and salary depends on experience. We have a great team spirit and the health and wellbeing of all our staff is very important to us.

  Main duties of the job

  Main Job Tasks and Responsibilities

  Answer, screen and transfer inbound phone calls

  Receive and direct visitors and patients

  Assist in reception duties, both face to face and over the telephone.

  Take and process requests for appointments, repeat prescriptions, patient registrations, ambulances.

  Facilitate communications between the Practice and its patients and the Extended primary Care Team District Nurses, Health Visitors, Midwives.

  Open, sort and distribute incoming correspondence

  Create and manage electronic tasks appropriately

  Maintain electronic and hard copy filing system

  Handle requests for information and data

  Resolve administrative problems and enquiries

  Prepare and modify documents including correspondence, reports, drafts, memos and emails

  Attend relevant courses, meetings or education events in order to carry out duties effectively and efficiently

  Comply with Health and Safety procedures

  Any other duties that may be reasonably requested by the GP, Practice Manager or Assistant Practice Manager - including managing referrals, scanning, coding, GP2GP links, SARs requests, workflow.

  About us

  About us

  We are a friendly, family practice offering quality clinical care to our growing list of over 8000 patients. Our premises is situated on the A690 in Sunderland, easily reached from the A19 & A1.

  Our team is composed of 3 GPs partners, 1 Salaried GP, 4 Nurse Practitioners, 2 Practice Nurses, 1 Nurse Associate, 3 Healthcare Assistants and a team of Administrators.

  Details

  Date posted

  14 May 2025

  Pay scheme

  Other

  Salary

  Depending on experience starting from £23,873.60 FTE

  Contract

  Permanent

  Working pattern

  Full-time, Part-time, Compressed hours

  Reference number

  A4842-25-0000

  Job locations

  Durham Road

  Sunderland

  Tyne and Wear

  SR3 4BY

  
  

  Job description

  Job responsibilities

  Main Job Tasks and Responsibilities

  Answer, screen and transfer inbound phone calls

  Receive and direct visitors and patients

  Assist in reception duties, both face to face and over the telephone.

  Take and process requests for appointments, repeat prescriptions, patient registrations, ambulances.

  Facilitate communications between the Practice and its patients and the Extended primary Care Team - District Nurses, Health Visitors, Midwives

  Open, sort and distribute incoming correspondence

  Create and manage electronic tasks appropriately

  Maintain electronic and hard copy filing system

  Handle requests for information and data

  Resolve administrative problems and enquiries

  Prepare and modify documents including correspondence, reports, drafts, memos and emails

  Attend relevant courses, meetings or education events in order to carry out duties effectively and efficiently

  Comply with Health and Safety procedures

  Any other duties that may be reasonably requested by the GP, Practice Manager or Assistant Practice Manager - including managing referrals, scanning, coding, GP2GP links, SARs requests, workflow.

  Education and Experience

  Computer skills and knowledge of relevant software

  Knowledge of the safe operation of standard office equipment.

  Knowledge of clerical and administrative procedures and systems such as filing and record keeping

  Knowledge of principles and practices of basic office management

  Understanding of Patient Confidentiality

  Key Competencies

  • Communication skills - written and verbal
  • Planning and organising
  • Prioritising
  • Problem assessment and problem solving
  • Information gathering and information monitoring
  • Attention to detail and accuracy
  • Flexibility
  • Adaptability
  • Customer service orientation
  • Teamwork

  Equality and Diversity

  • Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures
  • Respect the privacy, dignity, needs and beliefs of patients and carers
  • Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour
  • Act as a chaperone if trained.

  Job description

  Job responsibilities

  Main Job Tasks and Responsibilities

  Answer, screen and transfer inbound phone calls

  Receive and direct visitors and patients

  Assist in reception duties, both face to face and over the telephone.

  Take and process requests for appointments, repeat prescriptions, patient registrations, ambulances.

  Facilitate communications between the Practice and its patients and the Extended primary Care Team - District Nurses, Health Visitors, Midwives

  Open, sort and distribute incoming correspondence

  Create and manage electronic tasks appropriately

  Maintain electronic and hard copy filing system

  Handle requests for information and data

  Resolve administrative problems and enquiries

  Prepare and modify documents including correspondence, reports, drafts, memos and emails

  Attend relevant courses, meetings or education events in order to carry out duties effectively and efficiently

  Comply with Health and Safety procedures

  Any other duties that may be reasonably requested by the GP, Practice Manager or Assistant Practice Manager - including managing referrals, scanning, coding, GP2GP links, SARs requests, workflow.

  Education and Experience

  Computer skills and knowledge of relevant software

  Knowledge of the safe operation of standard office equipment.

  Knowledge of clerical and administrative procedures and systems such as filing and record keeping

  Knowledge of principles and practices of basic office management

  Understanding of Patient Confidentiality

  Key Competencies

  • Communication skills - written and verbal
  • Planning and organising
  • Prioritising
  • Problem assessment and problem solving
  • Information gathering and information monitoring
  • Attention to detail and accuracy
  • Flexibility
  • Adaptability
  • Customer service orientation
  • Teamwork

  Equality and Diversity

  • Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures
  • Respect the privacy, dignity, needs and beliefs of patients and carers
  • Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour
  • Act as a chaperone if trained.

  Person Specification

  Qualifications

  Essential

  • GCSE grade A-C in maths and English

  Desirable

  • NVQ Level 2-3 in Business / Admin

  Experience

  Essential

  • The ideal candidate will have experience in working in General Practice for a minimum of 1 year.

  Person Specification

  Qualifications

  Essential

  • GCSE grade A-C in maths and English

  Desirable

  • NVQ Level 2-3 in Business / Admin

  Experience

  Essential

  • The ideal candidate will have experience in working in General Practice for a minimum of 1 year.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Happy House Surgery

  Address

  Durham Road

  Sunderland

  Tyne and Wear

  SR3 4BY

  
  

  Employer's website

  https://happyhousesurgery.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Happy House Surgery

  Address

  Durham Road

  Sunderland

  Tyne and Wear

  SR3 4BY

  
  

  Employer's website

  https://happyhousesurgery.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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