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Job Description
- Req#: A5372-25-0002?language=en&page=108&sort=publicationDateDesc
- To act as first point of contact in the practice for patients and visitors.
- To deal with a wide range of reception and administration duties.
- Keeping reception area tidy, clear and stationery up dated and full.
- Opening reception area ready for the practice opening.
- Dealing with patients and visitors presenting at reception.
- Making new and review appointments.
- Initiating hospital appointments referrals.
- Generating repeat prescriptions and actioning hospital letter to change patient medications with the approval of a clinician
- Dealing with all routine enquires and giving non-clinical advice.
- Advising patients on leaving medical/insurance forms including handling collection of fees.
- Efficient communication with GPs, practice manager, practice nurses, attached staff, hospitals and other outside agencies.
- Accurate completion of blood, urine and other test requests.
- To be responsible for own list of jobs.
- Filing of repeat prescriptions promptly in alphabetical order.
- To have knowledge of how each clinic is run.
- Keeping GPs rooms tidy and fully stocked with stationery at all times.
- Chaperoning GPs if required
- Helping in the main office which may include:
- Taking and recording messages for all staff.
- Taking and recording requests for home visits.
- Ensuing premises are adequately secure with senior staff before leaving on an evening.
- Any other duties designated by practice manager.
- To act as first point of contact in the practice for patients and visitors.
- To deal with a wide range of reception and administration duties.
- Keeping reception area tidy, clear and stationery up dated and full.
- Opening reception area ready for the practice opening.
- Dealing with patients and visitors presenting at reception.
- Making new and review appointments.
- Initiating hospital appointments referrals.
- Generating repeat prescriptions and actioning hospital letter to change patient medications with the approval of a clinician
- Dealing with all routine enquires and giving non-clinical advice.
- Advising patients on leaving medical/insurance forms including handling collection of fees.
- Efficient communication with GPs, practice manager, practice nurses, attached staff, hospitals and other outside agencies.
- Accurate completion of blood, urine and other test requests.
- To be responsible for own list of jobs.
- Filing of repeat prescriptions promptly in alphabetical order.
- To have knowledge of how each clinic is run.
- Keeping GPs rooms tidy and fully stocked with stationery at all times.
- Chaperoning GPs if required
- Helping in the main office which may include:
- Taking and recording messages for all staff.
- Taking and recording requests for home visits.
- Ensuing premises are adequately secure with senior staff before leaving on an evening.
- Any other duties designated by practice manager.
- The ideal candidate will have experience in working in General Practice for a minimum of 3 years.
- GCSE grade A-C in maths and English
- NVQ Level 2-3 in Business / Admin
- The ideal candidate will have experience in working in General Practice for a minimum of 3 years.
- GCSE grade A-C in maths and English
- NVQ Level 2-3 in Business / Admin
Job summary
We are seeking a highly motivated and experienced Full Time Medical Receptionist to join our friendly well established practice team with a list size of 7690 Broadway Medical Practice is based in Springwell Health Centre
We are looking for a friendly, well organised, highly motivated individual to join our friendly hard working practice team. The ideal candidate will have excellent interpersonal skills, experience within Primary Care and knowledge of Emis Web with the ability to work well under pressure and will provide a high-quality patient service.
Main duties of the job
To make appointments and book patients in when they arrive in accordance with the practice appointment system and to provide a helpful and friendly service to patients. Answer telephones promptly ensuring that all in-coming lines are covered at all times. To comply with the practice protocol for the printing of prescription requests and queries. Comply with the practice procedure for the registration of new patients. Advise patients of any action/advice requested by the GP. To follow practice procedure regarding letters that arrive at the surgery either externally by post or internally. Scanning/coding of workflow of correspondence. To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records. To liaise with the Practice Manager when required and follow instructions from them when necessary and undertake any other duties as deemed appropriate by the Practice.
About us
Our team consists of 7 GPs. 2 GP registrars, 3 Practice Nurses, 2 Nursing Assocates and 10 admin staff.
Details
Date posted
14 May 2025
Pay scheme
Other
Salary
£23,492.04 a year
Contract
Fixed term
Duration
1 years
Working pattern
Full-time
Reference number
A5372-25-0002
Job locations
Springwell Health Centre
Springwell Road
Sunderland
Tyne and Wear
SR3 4HG
Job descriptionJob description
Job responsibilities
RESPONSIBLE TO: PRACTICE MANAGER
MAIN PURPOSE OF JOB
MAIN DUTIES
EXTRA DUTIES MAY INCLUDE
Job responsibilities
RESPONSIBLE TO: PRACTICE MANAGER
MAIN PURPOSE OF JOB
MAIN DUTIES
EXTRA DUTIES MAY INCLUDE
Person SpecificationPerson Specification
Experience
Essential
Qualifications
Essential
Desirable
Experience
Essential
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Broadway Medical Practice
Address
Springwell Health Centre
Springwell Road
Sunderland
Tyne and Wear
SR3 4HG
Employer's website
https://www.broadwaymedicalpractice.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Broadway Medical Practice
Address
Springwell Health Centre
Springwell Road
Sunderland
Tyne and Wear
SR3 4HG
Employer's website
https://www.broadwaymedicalpractice.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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