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Job Description
- Req#: A1780-25-0003?language=en&page=236&sort=publicationDateDesc
- English GCSE Level C or equivalent
- A demonstrable commitment to professional development
- Intermediate level Microsoft Office
- Dealing with the public in a front facing role
- Working in a reception or admin capacity
- Working in healthcare
- Working in general practice
- Using EMIS web clinical system and other general practice IT systems
- Using Microsoft office software
- Excellent numeracy skills
- Computer literate
- Excellent communication skills both verbal and written
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own initiative, resourcefulness and common sense
- Ability to work without direct supervision and determine workload priorities as required (once full training is given)
- Ability to work as part of an integrated multi-skilled team
- Articulate, professional and courteous
- Reliable and punctual
- Able to provide ad-hoc cover for additional shifts sometimes at short notice
- Ability to work under pressure and in a changing environment
- English GCSE Level C or equivalent
- A demonstrable commitment to professional development
- Intermediate level Microsoft Office
- Dealing with the public in a front facing role
- Working in a reception or admin capacity
- Working in healthcare
- Working in general practice
- Using EMIS web clinical system and other general practice IT systems
- Using Microsoft office software
- Excellent numeracy skills
- Computer literate
- Excellent communication skills both verbal and written
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own initiative, resourcefulness and common sense
- Ability to work without direct supervision and determine workload priorities as required (once full training is given)
- Ability to work as part of an integrated multi-skilled team
- Articulate, professional and courteous
- Reliable and punctual
- Able to provide ad-hoc cover for additional shifts sometimes at short notice
- Ability to work under pressure and in a changing environment
Job summary
An exciting vacancy has arisen to join our reception team at this friendly and high performing central Sutton Practice.
The role is part-time 23 hours pw worked over 4 days with a mix of AM and PM shifts (Mon, Tues, Thurs, Fri).
Main duties of the job
The role is to greet, support, assist and signpost patients to access the most appropriate healthcare for their needs in a professional, courteous and effective way.
The individual will also be required to assist and respond to members of the Practice team in an effective, efficient and timely manner and be expected toproject a positive and friendly image to patients and other visitors, either in person or via the telephone.
About us
The Old Court House Surgery is a well-established practice with nearly 13,500 patients located in the heart of Sutton and is part of the Central Sutton Primary Care Network.
Our site is a large, modern working environment and is home to a workforce of 40+ including PCN/ARRS roles.
We are a 5 partner PMS and training practice using the EMIS web clinical system with a strong team of highly skilled and experienced healthcare professionals incl salaried GPs, ANPs, Nurses, HCAs and Phlebotomists working alongside our excellent team of admin and reception staff.
Details
Date posted
16 May 2025
Pay scheme
Other
Salary
£12.21 an hour Pay reviewed on completion of probation
Contract
Permanent
Working pattern
Part-time
Reference number
A1780-25-0003
Job locations
Throwley Way
Sutton
Surrey
SM1 4AF
Job descriptionJob description
Job responsibilities
Reception duties:
Ensuring a professional, courteous, effective and efficient reception service is provided to patients and any other visitors to the Practice.
Responding to all general enquiries, explaining procedures and making new and follow-up appointments.
Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner and in accordance with the practice protocols.
Explaining Practice registration requirements and processes to new patients and those seeking temporary cover and ensuring procedures are followed and completed correctly and in a timely manner.
Receiving and making telephone calls as required. Diverting calls and taking messages, ensuring accuracy of detail and prompt response as needed.
Processing requests for home visits via practice systems and local protocols, ensuring accurate recording of all relevant details and where necessary referral to Duty Doctor and external services.
Advising patients of relevant charges for private (non NHS) services, accepting payment and issuing receipts for same.
Entering and updating patient information on to the clinical system as required.
Monitoring, recording and issuing prescription forms and record numbers in use.
Opening up premises at the start of the day when first to arrive (this can be from 7.00am), de-activating the alarm and making all necessary preparations to receive patients (including ensuring waiting areas tidy)
When last to leave at the end of the day (this can be up to 7.00pm), ensuring that the building is totally secured, internal lights are off, windows are closed and the alarm activated.
Providing cover for colleagues holiday, training and sickness as required.
Undertaking any other additional duties appropriate to the post as requested by the Reception Manager/Deputy, Practice Manager or the Partners.
Administrative duties:
Actioning repeat prescription requests and ensuring that they are ready for collection by the patient, or patient representative, within 72 working hours, and in line with Practice protocols.
Taking action on clinicians requests for further information / patient contact / follow-up (including computerised practice notes), ensuring completion of all associated paperwork and tasks (using relevant clinical systems).
Scanning and processing patient documents.
Processing incoming and outgoing mail according to practice protocols.
Recording actions taken in patient records where appropriate or in accordance with practice protocols.
Completing other Daily/ Weekly and Monthly core tasks to support the smooth running of the reception area.
Booking hospital transport for patient appointments.
Job responsibilities
Reception duties:
Ensuring a professional, courteous, effective and efficient reception service is provided to patients and any other visitors to the Practice.
Responding to all general enquiries, explaining procedures and making new and follow-up appointments.
Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner and in accordance with the practice protocols.
Explaining Practice registration requirements and processes to new patients and those seeking temporary cover and ensuring procedures are followed and completed correctly and in a timely manner.
Receiving and making telephone calls as required. Diverting calls and taking messages, ensuring accuracy of detail and prompt response as needed.
Processing requests for home visits via practice systems and local protocols, ensuring accurate recording of all relevant details and where necessary referral to Duty Doctor and external services.
Advising patients of relevant charges for private (non NHS) services, accepting payment and issuing receipts for same.
Entering and updating patient information on to the clinical system as required.
Monitoring, recording and issuing prescription forms and record numbers in use.
Opening up premises at the start of the day when first to arrive (this can be from 7.00am), de-activating the alarm and making all necessary preparations to receive patients (including ensuring waiting areas tidy)
When last to leave at the end of the day (this can be up to 7.00pm), ensuring that the building is totally secured, internal lights are off, windows are closed and the alarm activated.
Providing cover for colleagues holiday, training and sickness as required.
Undertaking any other additional duties appropriate to the post as requested by the Reception Manager/Deputy, Practice Manager or the Partners.
Administrative duties:
Actioning repeat prescription requests and ensuring that they are ready for collection by the patient, or patient representative, within 72 working hours, and in line with Practice protocols.
Taking action on clinicians requests for further information / patient contact / follow-up (including computerised practice notes), ensuring completion of all associated paperwork and tasks (using relevant clinical systems).
Scanning and processing patient documents.
Processing incoming and outgoing mail according to practice protocols.
Recording actions taken in patient records where appropriate or in accordance with practice protocols.
Completing other Daily/ Weekly and Monthly core tasks to support the smooth running of the reception area.
Booking hospital transport for patient appointments.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge and skills
Essential
Qualities and Attributes
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge and skills
Essential
Qualities and Attributes
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Old Court House Surgery
Address
Throwley Way
Sutton
Surrey
SM1 4AF
Employer's website
Employer details
Employer name
The Old Court House Surgery
Address
Throwley Way
Sutton
Surrey
SM1 4AF
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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