• Job Description

  Req#: A0212-25-0000?language=en&page=832&sort=publicationDateDesc

  Job summary

  An excellent opportunity has arisen within our reception team to support the smooth running of the practice.

  You will be working within an established team, supporting the clinical staff and our patients on a daily basis.

  We are looking for a hardworking, motivated and enthusiastic individual to join our friendly team.

  Main duties of the job

  We are currently looking to recruit a part-time Medical Receptionist to join our Practice. The successful candidate will be patient focussed, a good team player and flexible in their approach, working for a busy medical centre.

  We are looking for part-time support between 8am and 6.30pm weekdays. Additional hours may be needed when other receptionists are on leave or when the practice needs require it.

  You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or on the telephone. You will receive, assist and direct patients accessing the appropriate service or health care professional in a courteous, efficient and effective way. You will undertake a variety of administrative duties, and facilitate effective communication between patients, members of the primary health team and other associated healthcare agencies.

  About us

  Brynhyfryd Medical Centre is a GP Training Practice. We are a purpose built health centre with community based services held at our premises.

  You will be working with a team of GP's, Physician Associates, Pharmacists in addition to the administration support from other practice staff.

  The Practice aims to provide a high level of primary healthcare to the local community, with the emphasis on the family and the active use of giving good medical advice to our patients that will empower them to both prevent illness and improve their standard of healthcare. It is our intention to promote a healthier lifestyle and to work in partnership with patients, families, community and service providers to involve them in decision making and care provision.

  Details

  Date posted

  28 June 2025

  Pay scheme

  Other

  Salary

  £12.73 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A0212-25-0000

  Job locations

  499 Llangyfelach Road

  Brynhyfryd

  Swansea

  SA5 9EA

  
  

  Job description

  Job responsibilities

  Ensure an effective and efficient reception service is provided.

  Book in patients if they have not used the Self Check in system onto the clinical system.

  Deal with general enquiries, explain procedures and make routine and follow-up appointments.

  Communicate test results, ensuring accuracy

  Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

  Be aware of all the clinics that are operating now and in the future so that appropriate appointments can be made.

  Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

  Manage a busy switchboard, answering calls within 6 rings. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Be polite and helpful at all times. If a patients behavior becomes unacceptable refer the call to your line manager.

  Ensure that you provide an efficient, professional handover to the member of staff taking over from you before you leave your duty.

  Enter requests for home visits onto the EMIS system ensuring careful recording of all relevant details.

  Open and closing premises if necessary, ensuring that the building is totally secured, internal lights are off and alarm activated when leaving. Follow locking up protocol.

  Job description

  Job responsibilities

  Ensure an effective and efficient reception service is provided.

  Book in patients if they have not used the Self Check in system onto the clinical system.

  Deal with general enquiries, explain procedures and make routine and follow-up appointments.

  Communicate test results, ensuring accuracy

  Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

  Be aware of all the clinics that are operating now and in the future so that appropriate appointments can be made.

  Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

  Manage a busy switchboard, answering calls within 6 rings. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Be polite and helpful at all times. If a patients behavior becomes unacceptable refer the call to your line manager.

  Ensure that you provide an efficient, professional handover to the member of staff taking over from you before you leave your duty.

  Enter requests for home visits onto the EMIS system ensuring careful recording of all relevant details.

  Open and closing premises if necessary, ensuring that the building is totally secured, internal lights are off and alarm activated when leaving. Follow locking up protocol.

  Person Specification

  Experience

  Essential

  • Previous receptionist experience or similar.
  • Experience of working with the general public in a customer facing role.
  • Experience of dealing with enquires.

  Desirable

  • Experience of working in the NHS/Pubic Sector.

  Qualifications

  Essential

  • Good level of literacy and numeracy.
  • Good general level of education.

  Desirable

  • GCSE's

  Knowledge

  Essential

  • Knowledge of Microsoft Office applications.
  • Able to prioritise workload

  Person Specification

  Experience

  Essential

  • Previous receptionist experience or similar.
  • Experience of working with the general public in a customer facing role.
  • Experience of dealing with enquires.

  Desirable

  • Experience of working in the NHS/Pubic Sector.

  Qualifications

  Essential

  • Good level of literacy and numeracy.
  • Good general level of education.

  Desirable

  • GCSE's

  Knowledge

  Essential

  • Knowledge of Microsoft Office applications.
  • Able to prioritise workload

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Brynhyfryd Medical Centre

  Address

  499 Llangyfelach Road

  Brynhyfryd

  Swansea

  SA5 9EA

  
  

  Employer's website

  https://www.brynhyfrydmedicalcentre.wales.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Brynhyfryd Medical Centre

  Address

  499 Llangyfelach Road

  Brynhyfryd

  Swansea

  SA5 9EA

  
  

  Employer's website

  https://www.brynhyfrydmedicalcentre.wales.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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