Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

The duties and responsibilities to be undertaken by members of the Practice team may include any or all of the items in the following list.

Duties may be varied from time to time under the direction of the Senior Administrator and or the Practice Manager.

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.

The post holder will be the first point of contact between the patients and the clinical teams.

The post holder will deal with Digital requests.

The post holder will maintain an accurate filing system.

The post holder will provide repeat prescriptions on request

The post holder will maintain working knowledge of the Vision appointment system

The post holder will deal with any telephone enquiries in a respectful and friendly manner, ensuring correct details are recorded and forwarded to relevant personnel.

The post holder will need to deal with queries from doctors and patients on a daily basis.

The post holder will assist with scanning and filing of correspondence into patients medical records using Docman

Take accurate messages and pass on information appropriately

To be a flexible member of the team, providing cover for colleagues for annual leave and sickness as well as in busy times.

CONFIDENTIALITY

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

HEALTH & SAFETY

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

EQUALITY & DIVERSITY

The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights. Interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner, which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

PERSONAL/PROFESSIONAL DEVELOPMENT

The post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Undertaking courses as directed by the Practice Manager where required in order to carry out normal duties

COMMUNICATION:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

PRIVACY NOTICE

We process personal data relating to all current or potential employees. The personal data may include identifiers such as name, date of birth, personal characteristics such as gender, qualifications and previous employment history.

We will not share any identifiable information about you with third parties without your consent unless the law allows or requires us to do so.

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

The duties and responsibilities to be undertaken by members of the Practice team may include any or all of the items in the following list.

Duties may be varied from time to time under the direction of the Senior Administrator and or the Practice Manager.

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.

The post holder will be the first point of contact between the patients and the clinical teams.

The post holder will deal with Digital requests.

The post holder will maintain an accurate filing system.

The post holder will provide repeat prescriptions on request

The post holder will maintain working knowledge of the Vision appointment system

The post holder will deal with any telephone enquiries in a respectful and friendly manner, ensuring correct details are recorded and forwarded to relevant personnel.

The post holder will need to deal with queries from doctors and patients on a daily basis.

The post holder will assist with scanning and filing of correspondence into patients medical records using Docman

Take accurate messages and pass on information appropriately

To be a flexible member of the team, providing cover for colleagues for annual leave and sickness as well as in busy times.

CONFIDENTIALITY

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

HEALTH & SAFETY

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

EQUALITY & DIVERSITY

The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights. Interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner, which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

PERSONAL/PROFESSIONAL DEVELOPMENT

The post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Undertaking courses as directed by the Practice Manager where required in order to carry out normal duties

COMMUNICATION:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

PRIVACY NOTICE

We process personal data relating to all current or potential employees. The personal data may include identifiers such as name, date of birth, personal characteristics such as gender, qualifications and previous employment history.

We will not share any identifiable information about you with third parties without your consent unless the law allows or requires us to do so.

Person Specification

Experience

Essential

• Excellent communication skills

Desirable

• Experience of working in Primary Care
• Experience of working in a GP Practice

Qualifications

Essential

• A minimum of GCSE Grades A to C in Maths & English or equivalent.

Desirable

• Medical Terminology would be advantageous
• Word Processing or a Typing Qualification would be advantageous

Experience

Essential

• Excellent communication skills

Desirable

• Experience of working in Primary Care
• Experience of working in a GP Practice

Qualifications

Essential

• A minimum of GCSE Grades A to C in Maths & English or equivalent.

Desirable

• Medical Terminology would be advantageous
• Word Processing or a Typing Qualification would be advantageous

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Health Centre

Address

Penmaen Residence

Singleton Park

Swansea

SA2 8PG

Employer's website

http://www.universityhealthcentre.co.uk/ (Opens in a new tab)