• Job Description

  Req#: B0230-FP-MedRec-01?language=en&page=113&sort=publicationDateDes

  Job summary

  This vacancy is part time: 27 hours per week [Monday - Friday, between 08:00 - 18:30]. The role will require the successful candidate to work from both surgeries.

  You will bring your skills and knowledge to the Practice's, having at least 12 months GP Practice experience.

  Your role will be to support the Practice Manager and wider teams in Practice functionality on a day to day basis, including general office duties.

  You will provide our patient population with a high quality, professional service and assist the public in accessing other service providers.

  Main duties of the job

  Reception & Administration duties

  Navigating Clinical software systems

  Prescription processing

  Registering new patients

  About us

  The Strand Medical Centre and Family Practice are long established, forward thinking and dynamic GP Practice's. The Practice's have a strong and dedicated team who work closely together to provide the best in quality healthcare.

  Details

  Date posted

  16 May 2025

  Pay scheme

  Other

  Salary

  £12.60 an hour + NHS Pension

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  B0230-FP-MedRec-01

  Job locations

  The Strand Medical Centre

  The Strand

  Rochdale

  Lancashire

  OL11 2JG

  
  

  133 Bowness Road

  Middleton

  Manchester

  M24 4EN

  
  

  Job description

  Job responsibilities

  The following list of duties and responsibilities represent the broad range of tasks, which may be required to be undertaken either routinely or periodically, in addition to the local level roles and responsibilities of a Medical Receptionist:

  All day-to-day reception & administration duties, including, but not limited to:

  • Welcoming, checking in and directing Patients to the appropriate colleague;
  • Booking Patient appointments;
  • Patient prescription requests, providing prescriptions and ensuring that repeat prescriptions are generated/processed efficiently;
  • Recalls and review of Patient through appointment system;
  • Chaperoning Patients and Health Care Professionals;
  • Navigating various clinical software systems;
  • Registration processes of new Patients;
  • Patient Leaver processes;
  • Private work cash handling;
  • Assisting in the opening and closing of the Practice;
  • Diverting incoming calls to the appropriate colleague/department;
  • Actively encouraging and promoting the use of Patient Online Services;
  • Attending and contributing to internal Practice Meetings;
  • Meet QOF and all other locally determined targets

  Safeguarding

  All staff are responsible for ensuring that they are familiar with and adhere to The Practices and the ICBs safeguarding procedures and guidelines in conjunctions with the safeguarding Children's and Adult Board Policies, Procedures and Guidelines.

  Prevention of Infection

  All staff have a responsibility to comply with The Practices policies for personal and patient safety and for the prevention of healthcare associated infections. This includes rigorous and consistent compliance with policies such as prevention measures as hand hygiene, the use of personal protective equipment and safe disposal of sharps.

  Equality and Diversity

  We are all responsible for applying the principles of The Practices Equality and Diversity Standards within the application of our duties and ensuring that our actions are non- discriminatory to colleagues and patients.

  Health and Safety

  The Practice's have a statutory responsibility to provide and maintain a healthy and safe environment for workers, patients and visitors. Workers equally have a responsibility to ensure that they promote and maintain a safe working environment; appropriately reporting any risks. The Practices Health and Safety Policies outline staff responsibilities.

  Information Governance

  To comply with Company policies and procedures relating to Information Governance. This will include, but not be limited to, Confidentiality policies, Record Management Protocols, The Information Security Policy, The Data Protection Act, The Freedom of Information Act etc.

  The post holder shall not, during or after working at The Practices, disclose confidential information belonging to the company. You have a responsibility to protect and maintain confidentiality of all information. You must not, except as authorised or required by law or your duties, reveal any confidential information.

  This obligation will continue after the termination of this work unless and until any such information enters the public domain.

  Job description

  Job responsibilities

  The following list of duties and responsibilities represent the broad range of tasks, which may be required to be undertaken either routinely or periodically, in addition to the local level roles and responsibilities of a Medical Receptionist:

  All day-to-day reception & administration duties, including, but not limited to:

  • Welcoming, checking in and directing Patients to the appropriate colleague;
  • Booking Patient appointments;
  • Patient prescription requests, providing prescriptions and ensuring that repeat prescriptions are generated/processed efficiently;
  • Recalls and review of Patient through appointment system;
  • Chaperoning Patients and Health Care Professionals;
  • Navigating various clinical software systems;
  • Registration processes of new Patients;
  • Patient Leaver processes;
  • Private work cash handling;
  • Assisting in the opening and closing of the Practice;
  • Diverting incoming calls to the appropriate colleague/department;
  • Actively encouraging and promoting the use of Patient Online Services;
  • Attending and contributing to internal Practice Meetings;
  • Meet QOF and all other locally determined targets

  Safeguarding

  All staff are responsible for ensuring that they are familiar with and adhere to The Practices and the ICBs safeguarding procedures and guidelines in conjunctions with the safeguarding Children's and Adult Board Policies, Procedures and Guidelines.

  Prevention of Infection

  All staff have a responsibility to comply with The Practices policies for personal and patient safety and for the prevention of healthcare associated infections. This includes rigorous and consistent compliance with policies such as prevention measures as hand hygiene, the use of personal protective equipment and safe disposal of sharps.

  Equality and Diversity

  We are all responsible for applying the principles of The Practices Equality and Diversity Standards within the application of our duties and ensuring that our actions are non- discriminatory to colleagues and patients.

  Health and Safety

  The Practice's have a statutory responsibility to provide and maintain a healthy and safe environment for workers, patients and visitors. Workers equally have a responsibility to ensure that they promote and maintain a safe working environment; appropriately reporting any risks. The Practices Health and Safety Policies outline staff responsibilities.

  Information Governance

  To comply with Company policies and procedures relating to Information Governance. This will include, but not be limited to, Confidentiality policies, Record Management Protocols, The Information Security Policy, The Data Protection Act, The Freedom of Information Act etc.

  The post holder shall not, during or after working at The Practices, disclose confidential information belonging to the company. You have a responsibility to protect and maintain confidentiality of all information. You must not, except as authorised or required by law or your duties, reveal any confidential information.

  This obligation will continue after the termination of this work unless and until any such information enters the public domain.

  Person Specification

  Communcation

  Essential

  • Must have excellent telephone and communication skills.
  • Be an excellent problem solver and de escalate complaints.
  • Be a team player and also be able to work using own initiative.
  • Attention to detail

  Experience

  Essential

  • Minimum of 1 year experience in an NHS / Primary Care General Practice.
  • Experience of working with the public in a fast paced environment.
  • Computer experience i.e. Word and Excel literate.
  • Experience in handling a high volume of calls and dealing with a variety of enquiries.

  Qualifications

  Essential

  • Educated to GCSE standard or equivalent [Mathematics & English]

  Person Specification

  Communcation

  Essential

  • Must have excellent telephone and communication skills.
  • Be an excellent problem solver and de escalate complaints.
  • Be a team player and also be able to work using own initiative.
  • Attention to detail

  Experience

  Essential

  • Minimum of 1 year experience in an NHS / Primary Care General Practice.
  • Experience of working with the public in a fast paced environment.
  • Computer experience i.e. Word and Excel literate.
  • Experience in handling a high volume of calls and dealing with a variety of enquiries.

  Qualifications

  Essential

  • Educated to GCSE standard or equivalent [Mathematics & English]

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  BARDOC

  Address

  The Strand Medical Centre

  The Strand

  Rochdale

  Lancashire

  OL11 2JG

  
  

  Employer's website

  http://bardoc.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  BARDOC

  Address

  The Strand Medical Centre

  The Strand

  Rochdale

  Lancashire

  OL11 2JG

  
  

  Employer's website

  http://bardoc.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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