• Job Description

  Req#: A1654-25-0007?language=en&page=753&sort=publicationDateDesc

  Job summary

  As a Receptionist at The Three Spires Medical Practice (based in Truro, Cornwall) you will help our patients feel comfortable when they phone or visit the Practice. You will use your empathy and customer service skills to welcome patients, answer the phones, deal with enquiries and book appointments.

  You will be someone who is calm, a great listener and have the skills to explain sensitive information in a way thats easy to understand. You will have good IT and keyboard skills and ideally have experience in a healthcare environment or on a busy reception desk.

  We are a busy, forward-thinking Practice with over 18000 patients who are cared for by a team of dedicated GPs, nurses, HCAs and physiotherapists. Working closely with your colleagues, you will ensure that our patients receive a positive experience each and every time they contact the Practice.

  Main duties of the job

  Working 21 hours per week, you will be confident in dealing with the public, over the telephone or face to face. You will have great communication and organisational skills.

  Your hours will be: Monday 8.00 am - 5.30 pm, Thursday 2.00 pm - 5.30 pm and Friday 8.00 am - 6.00 pm.

  About us

  The Three Spires Medical Practice is based in a purpose built health park in the heart of Truro city centre. In addition to the usual GP services, we also provide minor operations, vasectomy and well woman clinics. We have our own dedicated physiotherapy team who provide a Spinal Interface Service and MSK clinics and work with RCHT at Treliske Hospital in providing a dermatology 'see and treat' service.

  Details

  Date posted

  19 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £12.31 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A1654-25-0007

  Job locations

  Truro Health Park

  Infirmary Hill

  Truro

  Cornwall

  TR1 2JA

  
  

  Job description

  Job responsibilities

  Main Duties & Responsibilities

  • To answer incoming telephone calls in a prompt and professional manner, responding to each call appropriately and accurately, recording and relaying information as required.
  • Provide patients with information as requested (at all times taking consideration to rules and procedures regarding confidentiality).
  • To receive patients in the reception area noting their attendance on the computerised appointment system and scheduling appointments as requested.
  • Oversee and supervise the patient waiting area.
  • Extraction of patient medical records.
  • Produce computerised repeat prescriptions.
  • To enter and update information on computerised systems including registration information.
  • General and confidential filing, including records, reports and mail.
  • To collate and distribute post.
  • General duties in connection with Practice administration.

  Job description

  Job responsibilities

  Main Duties & Responsibilities

  • To answer incoming telephone calls in a prompt and professional manner, responding to each call appropriately and accurately, recording and relaying information as required.
  • Provide patients with information as requested (at all times taking consideration to rules and procedures regarding confidentiality).
  • To receive patients in the reception area noting their attendance on the computerised appointment system and scheduling appointments as requested.
  • Oversee and supervise the patient waiting area.
  • Extraction of patient medical records.
  • Produce computerised repeat prescriptions.
  • To enter and update information on computerised systems including registration information.
  • General and confidential filing, including records, reports and mail.
  • To collate and distribute post.
  • General duties in connection with Practice administration.

  Person Specification

  Qualifications

  Essential

  • 3 X GCSE grades A-C including English and Maths or equivalent

  Desirable

  • Relevant IT qualification
  • NVQ L3 Customer Service
  • Certificate in medical terminology

  Experience

  Essential

  • Previous customer service / reception / office experience

  Desirable

  • Experience of working in a GP Practice.
  • Previous Medical Receptionist experience.

  Knowledge and skills

  Essential

  • Effective communication skills, both written and verbal.
  • IT literate.
  • Good and effective interpersonal skills.

  Desirable

  • Working knowledge of clinical appointment systems

  Person Specification

  Qualifications

  Essential

  • 3 X GCSE grades A-C including English and Maths or equivalent

  Desirable

  • Relevant IT qualification
  • NVQ L3 Customer Service
  • Certificate in medical terminology

  Experience

  Essential

  • Previous customer service / reception / office experience

  Desirable

  • Experience of working in a GP Practice.
  • Previous Medical Receptionist experience.

  Knowledge and skills

  Essential

  • Effective communication skills, both written and verbal.
  • IT literate.
  • Good and effective interpersonal skills.

  Desirable

  • Working knowledge of clinical appointment systems

  Employer details

  Employer name

  The Three Spires Medical Practice

  Address

  Truro Health Park

  Infirmary Hill

  Truro

  Cornwall

  TR1 2JA

  
  

  Employer's website

  https://www.threespiresmedical.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  The Three Spires Medical Practice

  Address

  Truro Health Park

  Infirmary Hill

  Truro

  Cornwall

  TR1 2JA

  
  

  Employer's website

  https://www.threespiresmedical.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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