Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

• To ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Provide care navigation to the most appropriate services for patients.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Advise patients of relevant charges for private (non Personal Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.
• Chaperoning patients and visitors when necessary.
• Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Reception Manager.

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

• To ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Provide care navigation to the most appropriate services for patients.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Advise patients of relevant charges for private (non Personal Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.
• Chaperoning patients and visitors when necessary.
• Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Reception Manager.

Person Specification

Qualifications

Essential

• Good standard of general education
• GCE/GCSE Mathematics
• GCE/GCSE English
• IT literate including experience in using Word and Excel at intermediate level.

Desirable

• Experience in using EMIS clinical software.

Experience

Essential

• Practical experience of working with others
• Experience of using own initiative

Desirable

• Experience of complex administration and record keeping in an office environment.
• Experience of working in within a busy General Practice Office environment.
• Familiarity with a variety of windows-based software and windows / network environment.
• Practical experience of clinical computerised recording systems.

Qualifications

Essential

• Good standard of general education
• GCE/GCSE Mathematics
• GCE/GCSE English
• IT literate including experience in using Word and Excel at intermediate level.

Desirable

• Experience in using EMIS clinical software.

Experience

Essential

• Practical experience of working with others
• Experience of using own initiative

Desirable

• Experience of complex administration and record keeping in an office environment.
• Experience of working in within a busy General Practice Office environment.
• Familiarity with a variety of windows-based software and windows / network environment.
• Practical experience of clinical computerised recording systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

St Georges Medical Centre

Address

Field Road

Wallasey

Merseyside

CH45 5LN

Employer's website

https://stgeorgesmedicalcentre.com/privacy-policy-new (Opens in a new tab)