• Job Description

  Req#: A3237-22-7811?language=en&page=491&sort=publicationDateDesc

  Job summary

  Premier Medical Centre is a GP Surgery based in Wembley. We have a list size of over 10031 patients and are a friendly and welcoming surgery. To be a member of the Practice Administration team, you will provide a high quality customer service to the practice population working at all times in accordance with your job description and within your capabilities

  Main duties of the job

  • The duties and responsibilities for this position may include any or all of the following list.

    Provide administrative support to the clinical team and practice manager and assistant practice manager

    Assist patients, the practice team and other healthcare workers with queries and where necessary direct to the appropriate person

    Registration

    Typing letters, referrals and documents

    Filing and retrieving of notes, letters and results

    Process new patient notes and return notes

    Process referrals using the electronic referral system and deal with patient and GP queries

    Code information from new patient questionnaires

    Check practice email account at least twice a day and process correspondence as directed

    Complete DOCMAN and EMIS tasks as requested

    Prescriptions

    Chase up results, appointments, reports etc

    Scanning: Scan all hospital correspondence onto patients computer records. This includes electronic copies from hospitals and paper copies received

  About us

  We are passionate about improving the patient experience and the care we offer.

  Our Core Values: Innovation, Education, Teamwork and Respect

  Details

  Date posted

  20 June 2025

  Pay scheme

  Other

  Salary

  £12.50 an hour

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A3237-22-7811

  Job locations

  1st Floor GP Unit

  116 Chaplin Road

  Wembley

  Middlesex

  HA0 4UZ

  
  

  Job description

  Job responsibilities

  The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

  a. Maintaining and monitoring the practice appointment system

  b. Process personal, telephone and e-requests for appointments

  c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

  d. Action all incoming faxes

  e. Signpost patients to the correct service

  f. Process incoming and outgoing mail

  g. Initiating contact with and responding to, requests from patients, team members and external agencies

  h. Process referrals to external agencies such as secondary care using the electronic referral system (ERS)

  i. Process calling letters are requested

  j. Process all DNA letters in accordance with current policy

  k. Action GP2GP tasks

  l. Read code data on Emis

  m. Photocopy documentation as required

  n. File and store records as required

  o. Data entry of new and temporary registrations and relevant patient information as required

  p. Input data into the patients healthcare records as necessary

  q. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

  r. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

  s. Manage all queries (including administrative queries) as necessary in an efficient manner

  t. Carry out system searches as requested

  u. Maintain a clean, tidy, effective working area at all times

  v. Monitor and maintain the reception area and notice boards

  w. Support all clinical staff with general tasks as requested

  Secondary Responsibilities

  In addition to the primary responsibilities, the medical administrator may be requested to:

  a. Partake in audit as directed by the audit lead

  b. Produce meeting agendas and record the minutes of meetings

  c. Support administrative and reception staff, providing cover during staff absences

  d. Complete opening and closing procedures in accordance with the duty rota

  e. As required support [insert role] in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

  f. Ordering and monitoring of stationery supplies

  Job description

  Job responsibilities

  The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

  a. Maintaining and monitoring the practice appointment system

  b. Process personal, telephone and e-requests for appointments

  c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

  d. Action all incoming faxes

  e. Signpost patients to the correct service

  f. Process incoming and outgoing mail

  g. Initiating contact with and responding to, requests from patients, team members and external agencies

  h. Process referrals to external agencies such as secondary care using the electronic referral system (ERS)

  i. Process calling letters are requested

  j. Process all DNA letters in accordance with current policy

  k. Action GP2GP tasks

  l. Read code data on Emis

  m. Photocopy documentation as required

  n. File and store records as required

  o. Data entry of new and temporary registrations and relevant patient information as required

  p. Input data into the patients healthcare records as necessary

  q. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

  r. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

  s. Manage all queries (including administrative queries) as necessary in an efficient manner

  t. Carry out system searches as requested

  u. Maintain a clean, tidy, effective working area at all times

  v. Monitor and maintain the reception area and notice boards

  w. Support all clinical staff with general tasks as requested

  Secondary Responsibilities

  In addition to the primary responsibilities, the medical administrator may be requested to:

  a. Partake in audit as directed by the audit lead

  b. Produce meeting agendas and record the minutes of meetings

  c. Support administrative and reception staff, providing cover during staff absences

  d. Complete opening and closing procedures in accordance with the duty rota

  e. As required support [insert role] in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

  f. Ordering and monitoring of stationery supplies

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE level or equivalent

  Desirable

  • GCSE Mathematics & English
  • AMSPAR Receptionists Qualification
  • NVQ Level 2 in Health and Social Care

  Experience

  Essential

  • Experience of working with the general public

  Desirable

  • Experience of administrative duties
  • Experience of working in a health care setting

  Skills

  Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

  Desirable

  • EMIS user skills

  Personal Qualities

  Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

  Other requirements

  Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE level or equivalent

  Desirable

  • GCSE Mathematics & English
  • AMSPAR Receptionists Qualification
  • NVQ Level 2 in Health and Social Care

  Experience

  Essential

  • Experience of working with the general public

  Desirable

  • Experience of administrative duties
  • Experience of working in a health care setting

  Skills

  Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

  Desirable

  • EMIS user skills

  Personal Qualities

  Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

  Other requirements

  Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Premier Medical Centre

  Address

  1st Floor GP Unit

  116 Chaplin Road

  Wembley

  Middlesex

  HA0 4UZ

  
  

  Employer's website

  https://www.premiermedicalcentre.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Premier Medical Centre

  Address

  1st Floor GP Unit

  116 Chaplin Road

  Wembley

  Middlesex

  HA0 4UZ

  
  

  Employer's website

  https://www.premiermedicalcentre.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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