• Job Description

  Req#: A0924-25-0002?language=en&page=943&sort=publicationDateDesc

  Job summary

  Medical Receptionists Full/Part-time posts availableYou will be the first point of contact for our patients, either on the phone or in person. Experience of working in a medical environment would be advantageous, however full training will be given. Being a flexible team player with excellent communication skills is essential.Shifts to be covered will have a start time of 08:00 and/or finish time of 18:30.

  Main duties of the job

  Main duties of the role will be:

  Greeting and booking-in our patients at the front desk. Managing administrative tasks, emails, results and incoming letters. Handling high volume patient enquiries, both in person and on the telephone. Signposting patients to appropriate services or information sources. The ideal person will be computer literate to a high standard with the ability to multi-task effectively.

  About us

  Our dedicated and hard working team benefit from the following:

  Competative salary

  Minimum 27 days annual leave + Public Holidays

  Membership of NHS Pension Scheme

  Ample free parking

  Details

  Date posted

  13 June 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour Increasing after successful probabtion

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  A0924-25-0002

  Job locations

  The White Horse Health Centre

  Mane Way

  Westbury

  Wiltshire

  BA13 3FQ

  
  

  Job description

  Job responsibilities

  • To have a thorough knowledge to be able to apply all Practice procedures & protocols accurately.
  • Ensure the service provided at Reception is effective and efficient.
  • Follow the Position Rota and ensure all actions on the relevant to do list are completed.
  • Make new, follow-up appointments and telephone consultations appropriately, in person and on the telephone, following the current protocol.
  • Use your own judgment and communication skills when assisting a patient who presents with an urgent problem.
  • Receive and make telephone calls as required. Transfer calls to colleagues and take full & accurate messages. Ensure all messages have been received.
  • Record home visit requests accurately & ensure GP is informed.
  • To assist patients with prescription requests, ensuring urgent requests and prescription queries are dealt with promptly.
  • Advise patients of relevant charges for private (non-GMS) services, accept payment and issue receipts.
  • Accurately send emails and ensure any received by the Practice are actioned immediately.
  • Deal with all general enquiries; explain practice procedures to patients and visitors clearly and confidently.
  • Enter appropriate patient information on to the computer accurately when required.

  • Explain Practice arrangements and formal requirements to new patients and those seeking temporary residency and ensure all forms are thoroughly completed.
  • When appropriate ensure that these patients are registered onto the computer system promptly and accurately.
  • Retrieve and file medical records, ensuring strict alphabetical order is adhered to. Ensure medical records are kept in good repair, with all necessary information on the front cover is clearly visible.
  • Take responsibility for any individual jobs designated to you. Ensure they are completed efficiently and in a timely manner.

  • Open up premises at the start of the day, de-activate alarm and make all necessary preparations to receive patients and visitors.
  • When last to leave at the end of the day, ensure the building is totally secured, windows are closed, doors are shut, internal lights are switched off and the alarm system is activated.
  • Ensure the waiting area, reception areas and workstations are kept organised to maintain a professional appearance.
  • Ensure the kitchen is kept clean and tidy.
  • To be available for extra hours as required by the practice.
  • To attend team meetings which maybe outside your normal working hours.
  • To be prepared to work in other teams or locations if necessary.
  • And any other duties required by the Practice.

  Job description

  Job responsibilities

  • To have a thorough knowledge to be able to apply all Practice procedures & protocols accurately.
  • Ensure the service provided at Reception is effective and efficient.
  • Follow the Position Rota and ensure all actions on the relevant to do list are completed.
  • Make new, follow-up appointments and telephone consultations appropriately, in person and on the telephone, following the current protocol.
  • Use your own judgment and communication skills when assisting a patient who presents with an urgent problem.
  • Receive and make telephone calls as required. Transfer calls to colleagues and take full & accurate messages. Ensure all messages have been received.
  • Record home visit requests accurately & ensure GP is informed.
  • To assist patients with prescription requests, ensuring urgent requests and prescription queries are dealt with promptly.
  • Advise patients of relevant charges for private (non-GMS) services, accept payment and issue receipts.
  • Accurately send emails and ensure any received by the Practice are actioned immediately.
  • Deal with all general enquiries; explain practice procedures to patients and visitors clearly and confidently.
  • Enter appropriate patient information on to the computer accurately when required.

  • Explain Practice arrangements and formal requirements to new patients and those seeking temporary residency and ensure all forms are thoroughly completed.
  • When appropriate ensure that these patients are registered onto the computer system promptly and accurately.
  • Retrieve and file medical records, ensuring strict alphabetical order is adhered to. Ensure medical records are kept in good repair, with all necessary information on the front cover is clearly visible.
  • Take responsibility for any individual jobs designated to you. Ensure they are completed efficiently and in a timely manner.

  • Open up premises at the start of the day, de-activate alarm and make all necessary preparations to receive patients and visitors.
  • When last to leave at the end of the day, ensure the building is totally secured, windows are closed, doors are shut, internal lights are switched off and the alarm system is activated.
  • Ensure the waiting area, reception areas and workstations are kept organised to maintain a professional appearance.
  • Ensure the kitchen is kept clean and tidy.
  • To be available for extra hours as required by the practice.
  • To attend team meetings which maybe outside your normal working hours.
  • To be prepared to work in other teams or locations if necessary.
  • And any other duties required by the Practice.

  Person Specification

  Qualifications

  Essential

  • Good general education
  • Good general numeracy and literacy skills
  • Full current driving licence

  Desirable

  • Educated to GCSE Level or above

  Experience

  Essential

  • Good general education
  • Good general numeracy and literacy skills
  • Full current driving licence

  Desirable

  • Previous experience in a General Practice environment
  • Dealing with members of the public in a frontline role
  • Understanding of General Practice

  Skills and Attributes

  Essential

  • Ability to communicate effectively and confidently, verbally and in writing.
  • Understanding of patient needs
  • To work with other members of the team
  • Attention to detail
  • Flexibility
  • Well-mannered and well presented
  • Patient, tolerant, tactful and discreet
  • Enthusiastic, honest and reliable
  • Competent in use of keyboard, with a good general understanding of IT/computers

  Desirable

  • Self-motivated
  • Ability to prioritise tasks

  Person Specification

  Qualifications

  Essential

  • Good general education
  • Good general numeracy and literacy skills
  • Full current driving licence

  Desirable

  • Educated to GCSE Level or above

  Experience

  Essential

  • Good general education
  • Good general numeracy and literacy skills
  • Full current driving licence

  Desirable

  • Previous experience in a General Practice environment
  • Dealing with members of the public in a frontline role
  • Understanding of General Practice

  Skills and Attributes

  Essential

  • Ability to communicate effectively and confidently, verbally and in writing.
  • Understanding of patient needs
  • To work with other members of the team
  • Attention to detail
  • Flexibility
  • Well-mannered and well presented
  • Patient, tolerant, tactful and discreet
  • Enthusiastic, honest and reliable
  • Competent in use of keyboard, with a good general understanding of IT/computers

  Desirable

  • Self-motivated
  • Ability to prioritise tasks

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  The Westbury Group Practice

  Address

  The White Horse Health Centre

  Mane Way

  Westbury

  Wiltshire

  BA13 3FQ

  
  

  Employer's website

  https://www.westburygp.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  The Westbury Group Practice

  Address

  The White Horse Health Centre

  Mane Way

  Westbury

  Wiltshire

  BA13 3FQ

  
  

  Employer's website

  https://www.westburygp.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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